Supervise the operation of one or more table games on an assigned shift while placing special emphasis on guest service, enhancing the guest experience, and engaging in service recovery. Monitors employee performance, ensuring adherence to various regulations and Company policy; issues or recommends discipline or recognition and Caesars Rewards awards as appropriate. Perpetuates employee motivation utilizing positive recognition and corrective coaching. In addition, ensures game integrity and provides security of departmental assets.
Perform the functions of Table Games Supervisor and Dealer based upon business needs of the casino. Accurately administer and oversee the operations of an assigned area in compliance with casino regulations and procedures. Create strong relationships with guests. When assigned to the Poker Room, is responsible for the implementation and compliance of all Poker policies and procedures and supervise the operation of assigned Poker games to ensure integrity and customer satisfaction.
