SUMMARY

Responsible for ensuring maximum guest service satisfaction, by orchestrating, through the team, production of quality food/Beverage and in accordance with Grand Casino’s high standards of service.

ESSENTIAL DUTIES OF THE POSITION

• Enforce performance standards, policies and procedures in the venue are in accordance with Grand Casino’s mission and objectives.
• Responsible for complying with all food and beverage health, liquor and safety regulations; as well as all Tribal, Federal, State and Local applicable laws.
• Responsible for evaluating and training of the Associates ensuring staff’s compliance with all guest service standards and maintaining adequate staff to service Guests.
• Responsible for liquor control, ordering and tracking for the venue.
• Ensure venue operations are run in a smooth, efficient manner to ensure guests satisfaction.
• Review and approve all recommendations and suggestions to hire, transfer, suspend, promote, discharge, evaluate, assign and discipline all Associates in a fair and equitable manner.
• Maximize cost effectiveness within the department by ensuring compliance with established budget, labor and revenue benchmarks.
• Responsible for listening to, evaluating and assuring control of guest grievances and settles them without delay.
• Responsible for the job performance of all Associates and provides feedback on it to aid the Associates in developing and enhancing skills.
• Provide input to Operations Leader concerning operational deficiencies and areas in need of attention.
• Review financial statements; forecast revenue and labor figures for beverage department; maintain proper inventory control.
• Establish priorities for all supervisors and provides assistance as needed.
• Ensure accurate monthly inventories.
• Participate in the development of new menu items, daily special, and promotions, taking under consideration Venue budgets, food cost perceived and guest satisfaction.
• Knowledge of Grand Casino’s internal controls, policies and procedures.
• Responsible for maintaining all kitchen equipment and the appearance of the venues in accordance with Grand Casino’s standards.
• Responsible for maintaining open communication throughout the venues, through monthly staff meetings, weekly supervisory meeting, and daily pre-shift meetings.
• Any and all other duties as assigned.

EDUCATION and/or EXPERIENCE

• Six (6) years progressive Food & Beverage Operations experience with five (5) years of Supervisory/Managerial experience required and/or an equivalent combination of education and experience, preferably in the hospitality industry with emphasis on Food & Beverage.
• Two (2) years alcohol service including wine service experience with one (1) year of Supervisory experience in a venue that serves alcohol required.
• Serv-Safe Certification preferred (Certification is required within one (1) year of placement).
• Alcohol Awareness (Certification is required within 2 months of employment)

COMPETENCIES

• Trustworthy and collaborative relationships with others.
• Organized and flexible to meet the needs of the business, guests and associates.
• Exhibit the values of the company culture; honesty, humility, truth, wisdom, love, respect, and bravery.
• Begin work on time for their scheduled shifts, schedule PTO in advance and exhibits flexibility in scheduling or supporting other Associates by assuming shifts from other team members or Department demands.
• Accomplishes required work within expected guidelines.
• Flexibility to work various roles and outlets
• Strong leader with skills to develop and lead team to productivity and financial success.