Jobs at San Manuel Band of Mission Indians

• EVS Attendant/ Casino Custodian (Housekeeping)

  Under the direction of the EVS Supervisor, the Environmental Services (EVS) Attendant is responsible for maintaining best in class standards of extensive cleanliness and sanitation throughout the Casino and off-site buildings.

• VIP Services Concierge (Guest Services)

  Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.

• Food and Beverage Attendant (Food & Beverage)

  Reporting to the Food & Beverage Supervisor, the Food & Beverage Attendant provides an exceptional guest experience while holding responsibility for ensuring an efficient flow of service within the buffet. This position serves as a team player while greeting guests, coordinates seating needs, maintaining cleanliness of assigned areas, as well as supporting the culinary team on the buffet line. The buffet attendant presents themselves professionally with an approachable and accommodating demeanor to both guests and team members at all times and ensures a a consistent Best in Class experience in alignment with the goals and priorities of the Tribe.

• Marketing Supervisor of Mobile App Loyalty (Sales & Marketing)

  This opportunity is perfect for you if you’re experienced in communication & marketing channels, i.e. digital monetization strategies, marketing/promotion development, financial management, data analysis, e-mail, mobile marketing, digital advertising, or social/mobile gaming!

  The Marketing Supervisor of Mobile App Loyalty reports to the Mobile & E-Commerce Manager. This position is responsible for overseeing the creation and execution of digital marketing strategies and initiatives to increase App Marketplace engagements and overall loyalty for the Yaamava’ Resort & Casino’s Mobile App. 

• Senior Manager Housekeeping (Assistant Director) (Housekeeping)

  This Housekeeping managerial position is located in the beautiful foothills of the San Bernardino Mountains, with an average temperature of 84 degrees, and with Lake Arrowhead, Big Bear Mountain & Palm Springs a short drive away. We offer exceptional benefits and invite you to join our team!

  The Senior Manager Housekeeping (Assistant Director), works with/under the direction of the Director of Housekeeping, to oversee the day-to-day operations of the Hotel Housekeeping Department. 

• Casino Manager on Duty (General Manager)

  This position is responsible for ensuring the highest standards of our guests' experience on the casino floor. If you possess an in-depth understanding of casino & resort operations, have exceptional "people skills" and are adept at resolving guest concerns - this job is perfect for you!

  Under the direction of the Senior Manager of Customer Experience, the Casino Manager on Duty (MOD) is ultimately responsible for the guest experience on the casino floor. The MOD has a span of control over all casino floor operations including the ability to hold management-level team members accountable for their respective departmental impact on the guest experience. 

• EMT (Security)

  Under supervision from the Emergency Medical Services (EMS) Supervisor, the Emergency Medical Technician (EMT) responds to emergency and non-emergency calls in and around the San Manuel Casino and delivers high quality patient care and customer service within the prescribed scope of practice, established protocols, and company policies.

• Surveillance Infrastructure Technician (Surveillance)

  SUMMARYThe San Manuel Band of Mission Indians (SMBMI) is a self-governing nation and as such has established tribally-managed governmental units to enhance and support services on the San Manuel reservation. The San Manuel Tribal Gaming Commission (SMTGC) is the governmental unit that was created by tribal ordinance as the primary regulator of gaming within the SMBMI’s jurisdiction, including the Yaamava Resort & Casino (YRC). The SMTGC, which includes the Surveillance Department, is responsible for maintaining legal and regulatory compliance, ensuring a high level of integrity, and safeguarding Tribal and YRC assets.Under the direction of the Surveillance Technical Supervisor, the Surveillance Infrastructure Technician is responsible for the administration and oversight of Surveillance Department systems (numerous), equipment, components, and infrastructure. Systems include but not limited to; CCTV systems, and infrastructure, conduit bending, and installation, cable installation, termination, testing and certification of fiber optic cable, category cable, multi conductor and coaxial cable, weapons detection systems deployment, bag X-Ray scanner, support SMTGC hearings, and deploy or maintain trailered CCTV mobile units. Responsibilities include but not limited to installation, repair, and maintenance of these systems at properties owned and operated by SMBMI. Properties include but are not limited to, YRC Casino, YRC Hotel, YRC Retail, YRC Entertainment Venue, YRC Amenities, YRC Food & Beverage areas, SMBMI Reservation, and numerous SMBMI remote site locations. The Surveillance Technician reads and interprets system diagrams/schematics and is proficient in using tools and testing instruments, as tasks include performing and assisting with installation/uninstallation of components and infrastructure of Surveillance Department systems. The Surveillance Technician is also responsible for installation and cross connecting of Surveillance Department systems components such as servers, network switches, storage devices, and PC workstations, etc. This position also assists in the technical design, planning, implementation, and the highest level of performance and recovery for mission critical surveillance systems.

• Licensed Vocational Nurse, Tribal Family Services (Health Care)

  Under supervision and direction of the Director of Nursing Transitional Care (Registered Nurse (R.N.) or Nurse Practitioner), the Licensed Vocational Nurse (LVN) provides back-office support to Wellness Center physicians, performing nursing duties within the scope of the Nurse Practice Act for vocational nursing and may have responsibility for home care nursing, clinic nursing and the operations within the Tribal Wellness Center. The LVN may carry out duties in the care of patients within the home setting, Wellness Center or within the transitional care space. The LVN is not an independent practitioner and is mainly assigned to work in the Wellness Center. The LVN will exercise independent professional discretion and judgment in selecting and training of employees, caretakers, and home health providers.

• Reservation Security Captain (Food & Beverage)

  Under the direction of the VP, Tribal Community Services, the Reservation Security Captain is responsible for leading the day-to-day activities that encompass reservation security. This position follows the Tribe First strategic initiative to guide decisions and evaluate the diverse risks and threats facing the Tribe and the reservation. The Reservation Security Captain oversees the security for Tribal Citizens, guests, vendors, and team members on the reservation. This position serves the Tribe by utilizing acquired subject-matter expertise to assist in the development of the Tribal public safety strategy, ensuring its effective implementation, evaluating its suitability, and utilizing measures to strengthen them. The Reservation Security Captain directs a team that has special assignments such as executive protection, physical security, education security, and surveillance, as assigned. This is both a uniformed and non-uniformed, armed position, requiring compliance with all current California Bureau of Security and Investigative Services (BSIS) guidelines. This position ensures that critical safety and security services are provided in a business oriented, courteous, and professional manner.

• Director, Financial Planning & Analysis (Finance/Accounting)

  The Director, Financial Planning and Analysis (FP&A) works under the direction of the Vice President, Financial Planning & Analysis, and is responsible for leading a team of high performing analysts serving all aspects of the San Manuel business including; Slots and Table Game Operations, Hotel, Retail, Food & Beverage, Marketing, Guest Services and Executive Administration. The Director, FP&A leverages available Business Intelligence (BI) tools to create, support and enhance on-going analytics and reporting for decision makers across the company with an emphasis on identifying opportunities to improve operational efficiencies, increase revenues and maximize profits. The Director, FP&A is a thought leader possessing excellent communication skills and the ability to align technical resources with business requirements that drive a data driven strategy throughout the organization. The Director, Financial Planning & Analysis also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.

• Beverage Bar Cashier (Food & Beverage)

  Under the direction of the Food & Beverage Supervisor, the Cashier is responsible for taking customer food orders, collecting payments and making change for customers and employees. The Cashier is also responsible for balancing opening and closing banks at the beginning and end of each shift.

• Data Science Manager (Technology/IT)

  Under the direction of the Director, Financial Planning & Analysis, the Manager, Data Science leads the operations of the Data Science team and ensures the optimization of processes surrounding data science, data mining, and data engineering within the Financial Planning & Analysis (FP&A) department. This position oversees the review, design, and implementation of predictive models, data visualizations, machine learning, artificial intelligence, automation algorithms and data mining. This role holds responsibility for understanding and modeling the complex relationship of gaming related math and customer dimensions, as well as reporting on the efficacy of floor optimization, promotional campaigns and enterprise initiatives. The Manager, Data Science also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.

• Chef De Cuisine (Chefs/Kitchen)

  Under the direction of the Executive Sous Chef while working closely with the Executive Chef, the Chef de Cuisine supervises culinary management staff and hourly staff in daily overall kitchen operations for specific venue.; directly responsible for all scheduling, supervising, coordinating, hiring and training of culinary staff of designated venue kitchen; develops all menus and recipes for designated venue as well as participates in planning, preparing and cooking of foods for all menus for all occasions including special functions and holidays, and for the Casino as a whole, when necessary. Working with Executive Chef and Venue Manger, establishes menu forecasts based on customer counts or business forecasts, historic business levels, and holidays.

• House Person, Hotel Housekeeping (Housekeeping)

  Under the direction of the Supervisor Housekeeping, the House Person is responsible for maintaining 5-Star, 5-Diamond rating experience for the overall cleanliness of all public areas in guest view on the guest floors and heart of house areas. Responsible for delivering guest request items in a professional and timely manner according to our Forbes standards. The House Person also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.

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