Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.
Reporting to the Spa Concierge Supervisor, the Spa Concierge Specialist is an outgoing, motivated individual capable of adapting to change in a fast past service driven environment. This position demonstrates passion for people; encouraging and inspiring guests to elevate their health and beauty, while creating a memorable Best in Class experiences. The Spa Concierge Specialist is responsible for providing Best in Class in-person and phone contact service with guests at the Spa’s front desk and retail boutique. Working in a merchandise-selling environment, responsibilities of the Spa Concierge Specialist also includes operational retail and service excellence, and meeting or exceeding Department financial goals. The Spa Concierge Specialist is also responsible for providing a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.
Under the direction of the Transportation Supervisor, the Elite Executive Driver holds responsibility for the efficient and secure transportation of internal and external VIP guests within properly maintained luxury transport vehicles. This position possesses critical skills in the area of safety and emergency response as it applies to security services in order to guarantee the utmost protection for all guests in their care. The Elite Executive Driver maintains a positive attitude and professional demeanor and ensures a Best in Class Service at all times while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.
Under the direction of the Vice President of Hotel Operations, the Director of Housekeeping is responsible for the planning, organization, development, and direction for the overall operation of the Housekeeping Department. They provide strategic leadership, guidance, and direction on initiatives and operational decisions that simultaneously results in year over year improvements in customer satisfaction scores, improved product quality, and increased operational profitability.
Under the guidance of the Key Control Supervisor, the Locksmith performs all locksmith duties for Yaamava’ Resort & Casino at San Manuel. The Locksmith is responsible for the cylinder hardware for all doors including the keying, maintenance, and repair of lock systems. This position works closely with the Key Control Supervisor to serve as a custodian for all regulated and non-regulated keys and assists with the key control program for the department. The Locksmith is exposed to sensitive areas containing confidential information related to team members and enterprise-wide data and must use good judgement when performing work.
Under the direction of the Steward Supervisor, the Utility Worker I follows health & safety regulations, food safety guidelines and Departmental procedures in the cleaning and sanitization of china, glasses, silverware and smallwares. The Utility Worker I cleans, disinfects, sanitizes and maintains kitchen equipment and work areas to be clean and organized. The Utility Worker I is also responsible for cleaning restaurant dining areas and utensils. The Utility Worker I operates in representation of the Stewarding team’s best in class culture, while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.
Yaamava' has been recognized as one of the Best Casinos Outside of Las Vegas in USA Today's 2024 - 10 Best Readers' Choice Awards. If you are interested in joining a great Table Games team, in one of the largest casinos in CA with over 150 table games, this opportunity is for you!
Under the direction of the Table Games Supervisor, the Table Games Dealer is responsible for dealing a variety of casino table games in strict accordance with the rules of the respective games and the Table Games Department policies and procedures. The Table Games Dealer also plays an important role in providing highly professional customer service while interacting with Yaamava’ Resort & Casino patrons.
Under the direction of the Table Games Shift Manager, the Table Games Floor Supervisor is responsible for supervising the activity of all table games, ensuring the gaming activity and dealing procedures comply with table games policies and procedures. The Table Games Floor Supervisor may conduct a variety of casino games along with providing prompt and courteous service to all gaming patrons.
Reporting to the Food & Beverage Supervisor, the Food & Beverage Attendant provides an exceptional guest experience while holding responsibility for ensuring an efficient flow of service within the buffet. This position serves as a team player while greeting guests, coordinates seating needs, maintaining cleanliness of assigned areas, as well as supporting the culinary team on the buffet line. The buffet attendant presents themselves professionally with an approachable and accommodating demeanor to both guests and team members at all times and ensures a a consistent Best in Class experience in alignment with the goals and priorities of the Tribe.
Under the direction of the Senior Manager Hotel Operations, the Manager Hotel Front Desk is responsible for directing and administering Front Desk operations in the Hotel's continuing effort to deliver Best-in-Class guest service and financial profitability through the managing of all daily Front Desk operations.
Under the direction of the Food & Beverage Supervisor, the Bar Back provides assistance to Bartenders which enables them to focus on providing premier guest service to patrons. By partnering with team members in operational processes, and helping to greet patrons and keep the bars clean and stocked, the Bar Back allows Bartenders and Cocktail Servers to operate more efficiently in their respective roles.
Under the direction of the Food & Beverage Supervisor, the In Room Dining Attendant is responsible for ensuring that all resort guests have the highest quality food and beverage in-room dining experience possible. This position interacts one-on-one with guests, taking and delivering orders, preparing trays & carts, and making cocktails. The In Room Dining Attendant accurately inputs all orders into the point of sale system and communicates any special requests. The In Room Dining Attendant exhibits professionalism and competence while setting up the in-room dining presentation utilizing casino service standards to ensure guest satisfaction. The In Room Dining Attendant is also responsible for maintaining the highest standards of cleanliness and sanitation while executing their duties.
Under the direction of the EVS Supervisor, the Environmental Services (EVS) Attendant is responsible for maintaining best in class standards of extensive cleanliness and sanitation throughout the Casino and off-site buildings.
Under the direction of the Hotel Front Desk Supervisor, the Front Desk Associate is responsible for administering Front Desk operations in the Hotel's continuing effort to deliver Best in Class customer service. The Front Desk Associate assists with guest inquiries, requests and needs, prior to, during, and after their stay. The Front Desk Associate works closely with all Hotel departments to coordinate seamless delivery of guest services. This highly visible position is responsible for creating unique memories, building rapport, and maintaining professional relationships with guests to enhance their overall experience, all while following and meeting the Forbes Travel Five Star guidelines.
