Reporting to the Food & Beverage Supervisor, the Food & Beverage Attendant provides an exceptional guest experience while holding responsibility for ensuring an efficient flow of service within the buffet. This position serves as a team player while greeting guests, coordinates seating needs, maintaining cleanliness of assigned areas, as well as supporting the culinary team on the buffet line. The buffet attendant presents themselves professionally with an approachable and accommodating demeanor to both guests and team members at all times and ensures a a consistent Best in Class experience in alignment with the goals and priorities of the Tribe.
Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.
This opportunity is perfect for you if you’re experienced in communication & marketing channels, i.e. digital monetization strategies, marketing/promotion development, financial management, data analysis, e-mail, mobile marketing, digital advertising, or social/mobile gaming!
The Marketing Supervisor of Mobile App Loyalty reports to the Mobile & E-Commerce Manager. This position is responsible for overseeing the creation and execution of digital marketing strategies and initiatives to increase App Marketplace engagements and overall loyalty for the Yaamava’ Resort & Casino’s Mobile App.
Reporting to the Manager, Spa and Pool Services the Supervisor, Spa Services provides leadership, direction and supervision of a team supporting the daily operations of the Hotel’s beauty and wellness services, including, but not limited to, massage & skincare treatments, water sanctuary, and Spa facilities. The Supervisor, Spa Services works closely with upper management to direct and mentor the Massage & Esthetician teams, optimize merchandise and service selections while maximizing Best in Class service, resulting in continued sales profit. Additional responsibilities of the role include marketing, operational excellence, budgeting/forecasting and strong vendor relationships, as well as ensuring a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.
Under the guidance of the Facilities Supervisor, the Maintenance Engineer performs inspections, repairs and preventative maintenance to the interior and exterior of the Yaamava’ Resort & Casino property. This position maintains a proactive and innovative approach to repairs, troubleshoots complex maintenance problems, and develops creative solutions. The Maintenance Engineer champions and maintains the Yaamava’ brand standards during the course of their daily duties.
Reporting to the Sr. Manager Quality, Safety, and Compliance, Facilities, the Compliance Specialist will play a vital role in ensuring the Department personnel comply with all internal, federal, and state regulations pertinent to the department. The Compliance Specialist involves proposing solutions, independently managing compliance-related tasks and special projects, upholding strict confidentiality, and complying with all legal and regulatory obligations.
Under the direction of the Supervisor, Slot Technical the Senior Slot Technician is responsible for administering proper training while on shift for Slot Technicians, Slot Attendants, and Slot Floor Supervisors. The Senior Slot Technician works closely with the Lead Slot Technicians to ensure slot products are operational and available for revenue generation. The Senior Slot Technician is required to perform advanced troubleshooting and repairs on gaming machines and machine components, in addition to the communications systems that encompass them (network switches and slot accounting system), while complying with internal controls procedures for department and enterprise policies.
Under the guidance of the Manager of EVS, the Assistant Manager of EVS (Environmental Services) is responsible for maintaining the health and safety cleaning and sanitation standards for the Yaamava' Resort & Casino. This position provides guidance to EVS management and non-management team members. The Assistant Manager of EVS is responsible for leading and managing their team to complete all goals and missions set forth by the Yaamava' Resort & Casino and the EVS Department, ensuring a best in class culture for maintenance of the facility.
Directly reporting to the Supervisor Front Desk, the Hotel Night Audit & Reception Associate welcomes guests to the Hotel and provides excellent customer service during the evening and early morning hours while ensuring Front Desk and accounting operations of the Hotel run smoothly.
Under the direction of the Food and Beverage Assistant Manager, the Food and Beverage Supervisor is responsible for the efficient scheduling and oversight of subordinate employees with the purpose of improving the quantity and quality of work done continuously and ensuring efficient and economical work operations. Supervisory functions include a range of duties and responsibilities involving planning, organizing, and dealing effectively with employee management concerns.
Under the direction of the Food and Beverage Manager, the Assistant Manager directs and controls efficient food service outlet operations and oversees the training of non-exempt union and exempt employees. The Assistant Manager oversees culinary staff, bussers, and cashiers to ensure timely menu item execution and delivery that consistently meets all quality standards and exceeds patron expectations; directs overall activities of the supervisors to ensure established customer service standards are met or exceeded in a safe and orderly work environment. Profit and loss co-responsibilities include forecasting, budgeting, managing labor and operations costs to ensure a quality profit while meeting fiscal requirements. The Food and Beverage venues are high-volume food service amenities located in a 24-hour, seven-day-a-week casino.
Under the direction of the Restaurant Senior Manager, the Food & Beverage Manager is responsible for the overall operation and profitability of assigned venues, which includes developing and maintaining well-performing teams and achieving financial and enterprise objectives. The Food & Beverage Manager is also responsible for maintaining proper inventory control (including equipment and supplies), maintaining consistently high-quality customer service, ensuring compliance with all health and safety regulations, reviewing scheduling and staffing plans, preparing sales, inventory, personnel reports, providing dedicated leadership to the venue(s), and maximizing team member morale through leading by example. This position’s areas of responsibility include all bars and restaurants within Yaamava Resort & Casino at San Manuel.
Under the direct supervision of the Supervisor, App Loyalty Marketing, the Digital Loyalty Analyst will provide insights and report on findings via data visualizations and stories derived from various sources related to Yaamava’ App Loyalty Marketplace. By exploring the Marketplace economy, promotions and offers results, and potential and existing customers, the App Loyalty Marketing Analyst will help to foster a data driven environment through the creation of models and analysis that drive App Marketplace revenue, profit, and engagement. This position is a key position on the Mobile & E-Commerce team that will work collaboratively with the App Marketplace Specialist and App Marketing and Messaging Specialist to ensure all App Marketplace initiatives are executed strategically, while producing positive ROI
Under the guidance of the HVAC Supervisor, the HVAC Mechanic II performs as a journey level HVAC Mechanic; a fully qualified working-level trade mechanic. This position performs skilled installation, maintenance and repair of air conditioning, refrigeration, heating, and ventilation systems. The HVAC Mechanic II is highly knowledgeable and experience with chilled water loop systems utilizing centrifugal chillers, absorption chillers, chilled/condenser water pumps, air handling units and cooling towers. Additionally, they have experience with the operation and repair of air compressors, heat exchangers, hot water boilers, and the building automation system. The HVAC Mechanic II works independently as well as in team environments, and always upholds a high level of service standards and health and safety compliance to ensure they are providing a best in class experience to guests and team members.
Under the direction of the Director, Facilities, the Sr. Manager, Facilities works closely with the Hotel team and assists with the leadership of the Casino Facilities Department. Helps to direct and maintain all operations of the Facilities Department and ensures accountability for procedures in the fields of maintenance, repair and/or replacement of the facility, grounds, and systems equipment. Helps to guide the facility's fire, equipment management, and life safety programs in order to ensure regulatory compliance. Provides engaging leadership, guidance, and direction on initiatives and operational decisions that simultaneously results in year over year improvements in customer satisfaction scores, improved product quality, and increased operational profitability
