Under direct supervision of the Executive Chef, exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and team member satisfaction while maximizing the financial performance in all areas of responsibility. Assists in supervising all kitchen areas to ensure that a consistent, high quality product is produced. Responsible for guiding and developing staff including direct reports. Must ensure sanitation and food standards are achieved. Areas of responsibility comprise overseeing all food preparation, food service and support areas as applicable. Must have extensive knowledge of Title 4 (Arizona liquor law). Works efficiently in a team based environment and must follow Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE internal controls, consistently.
Under direct supervision of the Executive Casino Host & Executive Casino Host (Latin Market), is responsible for developing and delivering an environment that creates excitement for internal and external guests, promoting and coordinating programs, activities and special events to attract mid-level and high limit guests, as well as develop and establish relationships with guests and encourage property loyalty, repeat visits, all while exhibiting the Tohono O’odham Gaming Enterprises (TOGE) Core Values of delivering outstanding guest service and guest satisfaction.
Under direct supervision of the Food Court Manager, Bar Manager, or Restaurant Manager (based on assigned venue), oversees operations for the Food & Beverage operations and maintains professional, efficient and courteous Food and Beverage operations; by greeting guests and team members, establishing a rapport with them, and giving them outstanding service and training in a professional and timely manner. Works in tandem with culinary staff to exceed guest’s expectations. Must have extensive knowledge of Title 4 (Arizona liquor law). Works efficiently in a team based environment and must follow Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE internal controls, consistently.
Under direct supervision of the Food & Beverage Assistant Manager, maintains professional, efficient and courteous Food and Beverage operations; by greeting guests and team members, establishing a rapport with them, and giving them outstanding service and training in a professional and timely manner. Works in tandem with culinary staff to exceed guest’s expectations. Follows, understands and consistently enforces Title 4 (Arizona Liquor law), and Tohono O’odham Gaming Enterprise (TOGE) internal controls.
Under the direct supervision of the Slot Shift Manager, this position is responsible for the day-to-day slot operations on an assigned shift. Must be able to demonstrate leadership by example on a daily basis and actively promote enterprise events to our guests.
Under direct supervision of the Sous Chef, provides supervision and coaching to all Food & Beverage staff. Assists in all menu creation, labor control, and food cost control, scheduling, ordering and procurement of food/product and daily operations of all food venues. Must have extensive knowledge of Title 4 (Arizona liquor law). Works efficiently in a team based environment and must follow Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE internal controls, consistently.
Under direct supervision of the Revenue Audit Supervisor, reviews and compares operational paperwork with reports from systems for Tohono O'odham Gaming Enterprise. Maintains confidentiality of all privileged information.
Under direct supervision of the Desert Diamond Casino- Phoenix Bar Manager and Desert Diamond Casino- Phoenix Venue Manager, maintains efficient and courteous beverage operations by greeting guests, anticipating guests’ needs, providing knowledgeable drink service when necessary, and providing consistent professional guest relations with a positive upbeat personality. Restocks all bar aspects, operates service well when needed, and acts as a bartender assistant. Works efficiently in a team based environment and must follow Title 4 (Arizona liquor law) and the Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE internal controls, consistently.
Under direct supervision of the Executive Casino Host and Executive Casino Host (Latin Market), the Casino Host is responsible for developing and delivering an environment that creates excitement for internal and external guests, promoting and coordinating programs, activities and special events to attract mid-level and high limit guests, as well as develop and establish relationships with guests and encourage property loyalty, repeat visits, all while exhibiting the Tohono O’odham Gaming Enterprises (TOGE) Core Values of delivering outstanding guest service and guest satisfaction.
Under direct supervision of the Maintenance Supervisor, performs routine grounds maintenance that includes trimming, watering, raking, moving, weeding, planting and trash/litter removal. Operates truck and/or powered grounds equipment. Makes minor irrigation repairs and irrigation timer adjustments.
Under direct supervision of the Players Club Shift Supervisor, elevates the level of guest service for the casino by raising the level of awareness for all specials, promotions, assisting guests in the Rewards Center and/or any other area designated by Players Club Management.
Under direct supervision of the Food & Beverage Supervisor, maintains efficient and courteous food and beverage operations by greeting guests, anticipating guest’s needs, providing knowledgeable food & beverage service, and providing consistent professional guest relations with a positive upbeat personality. Must have extensive knowledge of Title 4 (Arizona liquor law). Works efficiently in a team based environment and must follow Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE internal controls, consistently.
Under direct supervision of the Maintenance Supervisor, performs general maintenance, preventive maintenance, service, and repair commercial, boilers, chillers, air handlers, cooling towers, heat exchangers, water pumps, pneumatic control, refrigeration equipment, and HVAC.
Under direct supervision of the Environmental Services Supervisor, cleans and maintains all internal and external carpet and hard surface floor areas: Concrete, stained concrete, tile or terrazzo.
Under general supervision of the Senior Facilities Operations Manager, responsible for managing and ensuring the overall cleanliness of the casino facilities, including administering department budget and work plan, ensuring that preventative and routine cleaning standards are practiced, and supervise, train and develop environmental services staff, and that all environmental services personnel are properly trained in safety procedures and proper use of equipment used in the workplace. Maintains confidentiality of privileged information.
