Under the direction of the EVS Supervisor, the Environmental Services (EVS) Attendant is responsible for maintaining best in class standards of extensive cleanliness and sanitation throughout the Casino and off-site buildings.
Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.
Reporting to the Food & Beverage Supervisor, the Food & Beverage Attendant provides an exceptional guest experience while holding responsibility for ensuring an efficient flow of service within the buffet. This position serves as a team player while greeting guests, coordinates seating needs, maintaining cleanliness of assigned areas, as well as supporting the culinary team on the buffet line. The buffet attendant presents themselves professionally with an approachable and accommodating demeanor to both guests and team members at all times and ensures a a consistent Best in Class experience in alignment with the goals and priorities of the Tribe.
This opportunity is perfect for you if you’re experienced in communication & marketing channels, i.e. digital monetization strategies, marketing/promotion development, financial management, data analysis, e-mail, mobile marketing, digital advertising, or social/mobile gaming!
The Marketing Supervisor of Mobile App Loyalty reports to the Mobile & E-Commerce Manager. This position is responsible for overseeing the creation and execution of digital marketing strategies and initiatives to increase App Marketplace engagements and overall loyalty for the Yaamava’ Resort & Casino’s Mobile App.
This position is responsible for ensuring the highest standards of our guests' experience on the casino floor. If you possess an in-depth understanding of casino & resort operations, have exceptional "people skills" and are adept at resolving guest concerns - this job is perfect for you!
Under the direction of the Senior Manager of Customer Experience, the Casino Manager on Duty (MOD) is ultimately responsible for the guest experience on the casino floor. The MOD has a span of control over all casino floor operations including the ability to hold management-level team members accountable for their respective departmental impact on the guest experience.
This Housekeeping managerial position is located in the beautiful foothills of the San Bernardino Mountains, with an average temperature of 84 degrees, and with Lake Arrowhead, Big Bear Mountain & Palm Springs a short drive away. We offer exceptional benefits and invite you to join our team!
The Senior Manager Housekeeping (Assistant Director), works with/under the direction of the Director of Housekeeping, to oversee the day-to-day operations of the Hotel Housekeeping Department.
Under the direction of the Food & Beverage Supervisor, the Turquoise Premier Model (TPM) is responsible for elevating food and beverage hospitality and service up to the Yaamava’ Brand Standards, primarily in the premier venues. The Turquoise Premier Model provides timely, accurate and responsible cocktail service and complimentary soft drink service to all Yaamava’ guests. While adhering to the Yaamava’ Brand Standards, the TPM provides upscale food and beverage service in the premier rooms, Y-Lounge, banquets, special events, and other Casino areas of operation as assigned.
Under the direction of the Food & Beverage Supervisor, the Cocktail Server provides timely, accurate and responsible cocktail service and complimentary soft drink service to all Yaamava’ guests. While adhereing to the Yaamava’ Brand Standards, the Cocktail Servers provide beverage service during daily floor operations, as well as for special events. Areas of beverage service include slot and table games locations, and other Casino areas of operation as assigned.
Under the direction of the Restaurant Senior Manager, the Food & Beverage Manager is responsible for the overall operation and profitability of assigned venues, which includes developing and maintaining well-performing teams and achieving financial and enterprise objectives. The Food & Beverage Manager is also responsible for maintaining proper inventory control (including equipment and supplies), maintaining consistently high-quality customer service, ensuring compliance with all health and safety regulations, reviewing scheduling and staffing plans, preparing sales, inventory, personnel reports, providing dedicated leadership to the venue(s), and maximizing team member morale through leading by example. This position’s areas of responsibility include all bars and restaurants within Yaamava Resort & Casino at San Manuel.
Under the direction of the Food and Beverage Assistant Manager, the Food and Beverage Supervisor is responsible for the efficient scheduling and oversight of subordinate employees with the purpose of improving the quantity and quality of work done continuously and ensuring efficient and economical work operations. Supervisory functions include a range of duties and responsibilities involving planning, organizing, and dealing effectively with employee management concerns.
Under the direction of the Food and Beverage Manager, the Assistant Manager directs and controls efficient food service outlet operations and oversees the training of non-exempt union and exempt employees. The Assistant Manager oversees culinary staff, bussers, and cashiers to ensure timely menu item execution and delivery that consistently meets all quality standards and exceeds patron expectations; directs overall activities of the supervisors to ensure established customer service standards are met or exceeded in a safe and orderly work environment. Profit and loss co-responsibilities include forecasting, budgeting, managing labor and operations costs to ensure a quality profit while meeting fiscal requirements. The Food and Beverage venues are high-volume food service amenities located in a 24-hour, seven-day-a-week casino.
Under the direction of the Supervisor, Audit, the Auditor I - Casino Accounting will plan and execute the accurate audits of hospitality revenue by verifying, allocating and posting transactions and daily cash deposits. The Auditor I - Casino Accounting summarizes audit findings and offers preliminary recommendations. In addition, the Auditor I will also be responsible for compiling data and preparing formal audit findings reports substantiating their findings in order to reconcile entries, verify reporting, and prepare daily revenue reports for management, while ensuring compliance with all policies, procedures and regulations. The Auditor I - Casino Accounting ensures compliance with the Gaming Commission’s Tribal Gaming Minimum Internal Controls (TICS) and the Gaming Commission Regulations (GCR), by studying the standards, enforcing adherence to requirements and advising management on needed actions.
Under the direction of Transportation leadership, the Traffic Control Specialist is responsible for safely directing vehicle and pedestrian traffic. The Traffic Control Specialist is also responsible for assisting leadership with the day-to-day shift operations of the Transportation department to ensure a seamless best in class service.
Under the direct supervision of the Supervisor, App Loyalty Marketing, the Digital Loyalty Analyst will provide insights and report on findings via data visualizations and stories derived from various sources related to Yaamava’ App Loyalty Marketplace. By exploring the Marketplace economy, promotions and offers results, and potential and existing customers, the App Loyalty Marketing Analyst will help to foster a data driven environment through the creation of models and analysis that drive App Marketplace revenue, profit, and engagement. This position is a key position on the Mobile & E-Commerce team that will work collaboratively with the App Marketplace Specialist and App Marketing and Messaging Specialist to ensure all App Marketplace initiatives are executed strategically, while producing positive ROI
Under the direction of the Director, Facilities, the Sr. Manager, Facilities works closely with the Hotel team and assists with the leadership of the Casino Facilities Department. Helps to direct and maintain all operations of the Facilities Department and ensures accountability for procedures in the fields of maintenance, repair and/or replacement of the facility, grounds, and systems equipment. Helps to guide the facility's fire, equipment management, and life safety programs in order to ensure regulatory compliance. Provides engaging leadership, guidance, and direction on initiatives and operational decisions that simultaneously results in year over year improvements in customer satisfaction scores, improved product quality, and increased operational profitability
