Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.
Yaamava' has been recognized as one of the Best Casinos Outside of Las Vegas in USA Today's 2024 - 10 Best Readers' Choice Awards. If you are interested in joining a great Table Games team, in one of the largest casinos in CA with over 150 table games, this opportunity is for you!
Under the direction of the Table Games Supervisor, the Table Games Dealer is responsible for dealing a variety of casino table games in strict accordance with the rules of the respective games and the Table Games Department policies and procedures. The Table Games Dealer also plays an important role in providing highly professional customer service while interacting with Yaamava’ Resort & Casino patrons.
Reporting to the Supervisor, Property Marketing, the Advertising Specialist will be responsible for developing and executing marketing and advertising strategies, furthering the overall performance of Yaamava’ Resort & Casino. Continually identifies areas of improvement and enhance communication processes of marketing initiatives.
Under the direction of the Supervisor, Guest Services, the Senior Representative - Guest Services is responsible for providing Best in Class service at every opportunity while assisting the needs of the guest in a variety of areas, dependent upon assigned schedule.
Under the direction of the Beverage Supervisor, the Bar Back assists Bartenders, enabling them to focus on providing premier guest service to patrons. By partnering with team members in operational processes, greeting patrons, and keeping the bars clean and stocked, the Bar Back allows Bartenders and Cocktail Servers to operate more efficiently in their respective roles.
Under the direction of the Manager, Food and Beverage (F&B), the Assistant Manager, F&B directs and controls efficient food service outlet operations and oversees the training of non-exempt union and exempt employees. This position oversees culinary staff, bussers, and cashiers to ensure timely menu item execution and delivery that consistently meets all quality standards and exceeds patron expectations; directs overall activities of the supervisors to ensure established customer service standards are met or exceeded in a safe and orderly work environment. Profit and loss co-responsibilities include forecasting, budgeting, managing labor and operations costs to ensure a quality profit while meeting fiscal requirements. The Food and Beverage venues are high-volume food service amenities located in a 24-hour operation, seven-day-a-week casino.
Under the direction of the Manager, Support – Cage Operations, the Research Analyst – Cage Operations plays a crucial role in delivering financial insights for the Cage Operations department by leveraging various data sources. This role involves developing comprehensive reports using advanced analytics tools, with a strong emphasis on maintaining accuracy in both data and reports. This role is responsible for conducting in-depth financial research and analysis to support the Cage Operations department's strategic decision-making. This includes evaluating financial performance, identifying trends and opportunities, and providing actionable recommendations to optimize operations and enhance profitability. This role collaborates with cross-functional and cage management teams to gather relevant data and insights, ensuring that all financial research aligns with organizational goals and objectives.
Under the direction of the Assistant Manager, Food and Beverage, the Supervisor, Food and Beverage is responsible for the efficient scheduling and oversight of subordinate employees with the purpose of improving the quantity and quality of work done continuously and ensuring efficient and economical work operations. This roles functions include a range of duties and responsibilities involving planning, organizing, and dealing effectively with employee management concerns.
Under the direction of the Assistant Manager, Food and Beverage, the Supervisor, Food and Beverage is responsible for the efficient scheduling and oversight of subordinate employees with the purpose of improving the quantity and quality of work done continuously and ensuring efficient and economical work operations. This roles functions include a range of duties and responsibilities involving planning, organizing, and dealing effectively with employee management concerns.
Under the direction of the VP, Financial Planning & Analysis, the Data Analyst I develops, interprets, and implements complex financial and analytical concepts and techniques for financial planning and control regarding management reporting. Assists management with the interpretation, evaluation and interrelationship of research data and generates integrated enterprise business analysis and projections to facilitate decision-making.
Under the direction of the Supervisor, Cage Operations, the Line Cashier ensures the timely and accurate exchange of cash-in and cash-out transactions for Casino chips and vouchers. Carries out these cash handling transactions through many negotiable instruments, which require excellent math skills and attention to detail. Upholds strict adherence to established policies, procedures, internal controls and guidelines is required to maintain compliance to Gaming Commission Regulations (GCR), Bank Secrecy Act (BSA), Title 31 and U.S. Patriot Act.
Under the direction of the Supervisor, Audio-Visual , the Audio-Visual Technician II is responsible for the setup, operation, maintenance, and repair of audio, lighting, and video equipment to enhance the live entertainment experiences and special events performed throughout Yaamava’ Resort & Casino venues.
Reporting to the Director, Spa Operations, the Manager, Spa & Pool Services provides leadership, direction and supervision of their team in the daily operations for the massage, pool and skincare services of the Hotel, including, but not limited to, massage and skincare excellence, pool operations, guest experience, and Spa facilities upkeep. Excels in managing, using creative ways to lead a team, optimize merchandise and service selections, while maximizing Best in Class service resulting in continued sales profit. Responsible of marketing, operational excellence, budgeting/forecasting and maintaining strong vendor relationships. Ensures clean, sanitary and safe environment and services are provided for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.
Under the direction of the Executive Sous Chef, while working closely with the Executive Chef, the Chef de Cuisine supervises culinary management staff and hourly staff in daily overall kitchen operations for their assigned venue(s). Is directly responsible for all scheduling, supervising, coordinating, and training of culinary staff for their designated kitchen(s). Develops all menus and recipes for their venue, and oversee planning, preparing and cooking of foods for menus for all occasions including special functions and holidays. In partnership with the Executive Chef and venue Manger, they establish menu forecasts based on customer counts, business forecasts, historic business levels, and holidays.
Under the direction of the Supervisor, Entertainment, the Crowd Control Specialist assists with ensuring the safety, security, set up and teardown of entertainment venues. Work with Public Safety to report potential issues and manage dress code policy while providing an exceptional guest experience. Under no circumstances will physical force be used in this position.
