Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.
This opportunity is perfect for you if you’re experienced in communication & marketing channels, i.e. digital monetization strategies, marketing/promotion development, financial management, data analysis, e-mail, mobile marketing, digital advertising, or social/mobile gaming!
The Marketing Supervisor of Mobile App Loyalty reports to the Mobile & E-Commerce Manager. This position is responsible for overseeing the creation and execution of digital marketing strategies and initiatives to increase App Marketplace engagements and overall loyalty for the Yaamava’ Resort & Casino’s Mobile App.
Under the direction of the VIP Services Manager and Supervisor, the VIP Services Representative assists management with the administrative duties and coordination of all VIP Service related functions. This includes, but is not limited to hotel and special event reservations. The VIP Services Representative plays an important role in building loyalty and maintaining guest relations. This position requires direct contact with the public, while delivering superior guest service in accordance to department standards and policies and procedures, as created by San Manuel Casino.
The Retail Inventory Receiver is the heart of the enterprise’s retail stores. This position is responsible for receiving deliveries, tagging, labeling, and moving inventory to its correct location. The Retail Inventory Receiver possesses an extreme sense of urgency, organization and multi-tasking capabilities in order to successfully support the needs of the Retail Department. In this position, there are individual responsibilities as well as team work. This position is also responsible for monitoring loss and damages, and additionally securing fragile and high-risk merchandise.
The Retail Sales Associate is an outgoing and motivated individual who thrives in a highly interactive environment and is truly an ambassador of the art of the industry. The Retail Sales Associate is responsible for guiding, informing, and catering to each guest to create memorable, top-tier guest experiences, with the motivation of driving high performance goals. This role is a key contributor within a dynamic selling environment where their selling strength makes them an important part of the success of the team. The Retail Sales Associate’s high visibility requires a strong sense of professionalism, including the continuous championing of the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.
The Lead Retail Sales Associate thrives on change and is a risk-taker who is highly motivated to make a difference. This position models and leads strategic, catered, and best in class selling behaviors, and assists with maintaining operational excellence for the Retail Department. The Lead Retail Sales Associate works side by side with fellow team members to ensure a memorable guest experience is always provided. Come grow with us to drive positive performance results and help to cultivate our winning team.
The Retail Sales Associate is an outgoing and motivated individual who thrives in a highly interactive environment and is truly an ambassador of the art of the industry. The Retail Sales Associate is responsible for guiding, informing, and catering to each guest to create memorable, top-tier guest experiences, with the motivation of driving high performance goals. This role is a key contributor within a dynamic selling environment where their selling strength makes them an important part of the success of the team. The Retail Sales Associate’s high visibility requires a strong sense of professionalism, including the continuous championing of the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.
Under the direction of the Executive Chef, the Specialty Sous Chef – Asian Cuisine is responsible for the overall success of the Asian culinary operations for San Manuel Casino (SMC). Adhering to the Health department regulations and SMC standards and expectations of food service and quality, freshness and presentation, the Specialty Sous Chef - Asian Cuisine will oversee the Asian culinary operations to include menu concepts and recipe standardization. In addition, the Specialty Sous Chef - Asian Cuisine will be responsible for the management, training, and direction of the Asian cuisine culinary staff.
Under the direction of the Guest Services Supervisor, the Fulfillment Associate supports coordination efforts of all operational aspects for special promotions and events to include but not limited to staging and product distribution. The Fulfillment Associate is responsible for delivering safe and elevated service to ensure a Best in Class guest experience.
The Prep Cook will assist the Junior Chef in the preparation of dim sum Chinese BBQ and wok station food, food orders as well as control production levels, to make sure recipes are properly followed. The Prep Cook will specialize in one or two types of authentic Asian cuisine food preparation and assure that all specialty food is of quality and is done in a timely and sanitary manner. The Prep Cook will assist the Junior Chef with preparation of weekly work schedules and daily break schedule for the Asian kitchen. Preference for specialty food including Chinese, Vietnamese, Korean and Japanese food as well as wok dim sum experience.
The Valet Attendant provides best-in-class front door vehicle and luggage service to guests entering and exiting Yaamava Resort & Casino. Ensures all guests’ arrival and departure valet experiences are memorable, unique, and in alignment with brand standards/expectations – requiring a high level of professionalism, anticipatory service, and enthusiasm focusing on guest comfort. Contributes to the mission and vision by creating a positive and productive working environment. Maintains a positive attitude and public image while delivering authentic greetings, and cordial farewells, centered on a sense of personal service.
Under the direction of the VIP Services Director, the VIP Services Shift Manager is responsible for the overall supervision of the department’s frontline staff and their responsibilities pertaining to exceptional guest service, hotel and restaurant reservations, support for the Player Development staff, and reaching and/or exceeding Department goals. The VIP Services Shift Manager oversees the training of Supervisors, as well as provides constant feedback, consultation and guidance to Supervisors to ensure efficiency and productivity. They also assist and direct Supervisors in the overall operation of the department including, planning and monitoring of all VIP Services activities that compliment enterprise goals while driving exceptional service standards.
Under direction of designated venue Sous Chef, the Cook III leads all cooks in production and preparation of food/menu items for guest consumption on designated shifts; ensures that cooks utilize only approved recipes, cooking methods and ingredients as set by Food & Beverage/Culinary Management; repositions cooks, when needed, to ensure time goals for operations are met; maintains all food, equipment and kitchens to set health codes and casino standards; maintains positive, team oriented and accommodating attitude toward guests (internal as well as external), fellow team members and management at all times.Under direction of the Sous Chef, the Cook III (Specialty Cook) prepares specialty cuisine items for guest consumption on designated shifts. The Cook III utilize specialty skill sets in specific cuisine and uses only approved recipes, cooking methods and ingredients as set by Food & Beverage/Culinary Management. This position maintains all food, equipment and kitchens to set health codes and casino standards. The Cook III maintains a positive, team oriented and accommodating attitude toward guests (internal as well as external), fellow team members and management at all times. The Cook III operates in representation of the culinary team’s best in class culture, while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.
Under the direction of the Sous Chef, the Cook II (Advanced Line Cook) prepares cuisine items for guest consumption, utilizing only approved recipes. The Cook II is responsible for upholding directed cooking methods and ingredients as set by Food & Beverage/Culinary Management. This position maintains all food, equipment and kitchens to set health codes and casino standards. The Cook II maintains a positive, team oriented and accommodating attitude toward guests (internal as well as external), fellow team members and management, at all times. The Cook II operates in representation of the culinary team’s best in class culture, while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.
Under the direction of the Sous Chef, the Cook I (Line Cook) prepares food/menu items for guest consumption, utilizing only approved recipes, cooking methods and ingredients as set by Food & Beverage/Culinary Management. The Cook I maintains all food, equipment and kitchens to be in compliance with all health codes and casino standards. The Cook I maintains a positive, team oriented and accommodating attitude toward guests (internal as well as external), fellow team members and management, at all times. The Cook I operates in representation of the culinary team’s best in class culture, while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.
