Slot Technician II
Summary Description
The Slot Technician II is responsible for the installation, repair, relocation, and maintenance of all slot machines to ensure minimal downtime and enhance the guest experience
Essential Job Functions/Duties
- Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
- Performs ongoing preventative maintenance to ensure the serviceability of all slot machines as well as the upkeep of their repair records.
- Maintains equipment to approved standards and schedules and strives for 100% game uptime.
- Assists guests with property and game information.
- Performs urgent repairs and other maintenance activities in accordance with manufacture guidelines and departmental procedures.
- Inspects all new machines and conversions kits prior to installation onto the gaming floor.
- Performs slot machine/bank moves, installation, and reconfigurations on the gaming floor.
- Ensures smooth and efficient operations by continually liaising with Slot Operations department and management regarding all aspects of the technical operations.
- Reports all relevant information to management as required.
- Troubleshoots and repairs all electronic gaming equipment to the component level.
- Effectively communicates all operational and technical breakdowns and provide solutions to team members.
- Investigates slot variances to identify and correct allpossible causes for reported variances per company policies.
- Investigates all slot cheating attempts, malfunctions, and substandard equipment repair within all assigned areas.
- Assists all departments in providing outstanding guest service to all patrons for an overall excellent customer experience.
- Maintains meticulous security of keys, radios, handheld devices, and any other items issued to them and complies with company safety standards.
- Attends all required training meetings.
- Assists in the training of new employees as directed.
- Reads and understands the Company Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
- Must be flexible in scheduling based on business needs.
- Performs other tasks as assigned.
Job Specifications
- Must be 21 years of age or older.
- High School diploma or GED required.
- Slot Technician experience, Electronics or PC technical degree / certification.
- Two (2) years of experience as a Slot Technician or related field.
- Excellent organizational skills and attention to detail.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Proficient with Microsoft Office Suite or related software; and slot systems.
- Must have complete technical understanding of broad range of slot machines and systems and ability to train others.
- Ability to interact with mobile devices and touch screen technology.
- Previous experience using Smart Phones and/or Tablet applications strongly preferred.
Core Competencies
- Collaboration Skills
- Guest Focus
- Communication Proficiency
- Flexibility
- Problem Solving
- Ethical Conduct
- Flexibility
- Stress Management/Composure
Travel Requirements
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected
Work Hours
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
Certification Requirements
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? No
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? N/A
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
