Description

Principal Duties And Responsibilities

• Supervises and ensures efficiency of the Guest Room Attendants and House Attendants, issues work assignments, keys, etc., and monitors their work progress.
• Ensures that assigned floors, closet and carts are cleaned before end of shift.
• Submits work orders for all maintenance issues.
• Assists with monthly and quarterly inventories.
• Investigates complaints regarding housekeeping service and equipment.
• Responsible for all daily housekeeping services to guest rooms, corridors, and service elevator landings.
• Responds to any guest request or complaint immediately.
• Train Guest Room Attendants as needed to correct deficiencies.
• Inspects housekeeping floor closets in the morning and ensures that linens are supplied to par stock levels and adequate supplies are in place.
• Ensures delivery of supplies to the floors, removal of soiled linen and trash, vacuuming and cleaning of guest corridors, guest elevators landings and staircases.
• Ensures that all vacant/ready rooms are reported immediately. Inspects at least three departures and ready rooms per section with written checklist daily.
• Inspects every departure and ready suite and every VIP arrival, assigned guestroom, prior to the arrival of the guest.
• Ensures that all “special projects”, (deep cleaning, etc.) are completed properly and as scheduled.
• Coordinates any maintenance work through the Office Coordinator and follows up that the work was properly completed.
• Ensures that every guestroom in the section has been properly serviced prior to the end of the shift.
• Ensures that at the end of the shift, all floor closets are left orderly and that all Guest Room Attendant carts are stored orderly and secured.
• Signs in and accounts for all section key cards.
• Returns any guest item left behind in a departure room to the housekeeping office immediately for subsequent turn over to the lost and found department.
• Reports any unusual occurrence to the Executive Housekeeper.
• Communicates daily with the staff; informs staff of all happenings in the hotel and casino.
• Rewards and recognizes superior performers.
• Interviews, selects, hires, and retains superior employees.
• Completes timely evaluations for subordinates.
• Conducts formal and informal training for subordinates.
• Conducts formal and informal coaching and counseling with subordinates.
• Rewards and recognizes superior performers.
• Ensures that employees work safely and follow all safety rules.
• Ensures compliance with relevant laws and regulations as well as company policies and procedures.
• Maintains up-to-date knowledge of industry and competition.
• Ensures effective communication within the department and company.
• Holds subordinates accountable for established performance expectations.
• Motivates and develops staff; provides advice and guidance as appropriate.
• Complies with and enforces compliance with the company’s recycling program standards.
• Completes schedule for House Attendants

Supervisory Responsibility

• Assist with the direction, coordination, and evaluation of Guest Room Attendants and House Attendants.
• Carries out shift management responsibilities in accordance with the organization's policies and applicable laws.
• Assist with interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Work Environment

• Mostly indoors and generally climate-controlled environment
• Will be exposed to noise, smoke, and odors
• Working with others and independently

Physical Demands

• Regularly required to see, talk, hear, walk, sit, and stand
• Frequently required to use hands to handle, feel, and reach
• Occasionally required to stoop
• Occasionally lift and or move up to 30 pounds

Preferred Education And Experience

• High school diploma or GED or equivalent work experience required.
• 1 - 3 years of supervisory experience in hotel operations preferred.
• Must possess computer proficiency with Microsoft Word.
• Must possess good oral and written communication skills.
• Must possess good customer service and leadership skills.
• Must be able to solve problems and deal with a variety of situations.
• Must present an overall professional appearance.
• Must be able to work weekends, holidays and nights as scheduled.
• Must be able to successfully pass a background check.
• Must have initiative, well-developed interpersonal skills, and the ability to set and achieve high standards of performance.
• Must have the ability to make progress on multiple assignments under time constraints.
• Must be able to speak, read and write English

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Qualifications

High school diploma or GED or equivalent work experience required. 1 - 3 years of supervisory experience in hotel operations preferred. Must possess computer proficiency with Microsoft Word. Must possess good oral and written communication skills. Must possess good customer service and leadership skills. Must be able to solve problems and deal with a variety of situations.