If you're creative, love planning and executing promotions & special events, and interacting with guests and team members, this position is for you! You'll have fun conducting drawings, awarding prizes at special events such as slot tournaments, and promoting on-property public events & themes.
The Promotions and Special Events Manager creates, plans, coordinates and executes promotions and special events. Encourages customer participation and brings excitement, activity and celebration to the casino floor, while driving revenue and providing exceptional guest experience.
Assist Guest Development Manager in the identification, qualification and computerization of target customers and to perform evaluation of Casino Host.
Responsible for assisting the Slot Club Supervisor / Manager in building a highly motivated privilege card team dedicated to giving exemplary guest service. Assist with casino promotions and special events.
Responsible for the oversight of the day-to-day operation of the Pool Area and Cabanas under the direction of the VIP Services Manager. Accountable for providing unparalleled service to all internal and external customers. Be knowledgeable of all Casino, promotions, and property happenings. Ensure that all guests’ needs are met at the end of each interaction.
Responsible for assisting the Slot Club Manager in building a highly motivated club card staff dedicated to giving exemplary guest service. Assist in casino promotions and special events functions.
To develop content for Pala Casino Spa Resort to share the fun and excitement that occurs on property with guests and future guests via social media. To interact with Guests/Team Members to encourage them to follow and share Pala Casino Spa Resort on Social Media channels.
Assist the VP of Marketing in analyzing customer marketing for the purposes of improving cash flow, growth and customer lifetime value. Key duties, not exclusive of other duties assigned:
The Club Hosts are responsible for providing unparalleled guest service to all internal and external guests. Be knowledgeable of all Casino, promotions and property happenings. Ensures that all guests’ needs are met at the end of each interaction.
The VIP Casino Services Supervisor is responsible for the oversight of the day-to-day operation of VIP Casino Services under direction or the VIP Casino Services Manager. Accountable for providing unparalleled service to all internal and external guests. Be knowledgeable of all Casino, promotions and property happenings. Ensure that all guests’ needs are met at the end of each interaction. Reporting directly to the VIP Casino Services Manager.
Responsible for the guest’s overall experience as it pertains to their initial reservation process and maintaining the appearance of the RV Resort by performing cleaning and maintenance services. Ensure high standards of quality service are consistently maintained at the RV Resort. This position reports directly to the RV Manager and RV Supervisor.
Responsible for managing slot operations during an assigned shift, consistent with Pala business standards and the Pala mission statement. The individual has direct oversight of all aspects of daily slot operations functions while fostering strong Team Member and guest engagements. Perform all the duties of a Slot Shift Manager in the absences of the Slot Shift Manager.
Accurately and efficiently correct minor machine malfunctions, process jackpots and enhance the guests’ gaming experience to maximize slot handle. Promote a work environment that is pleasant and desirable.