Sells, directs and ensures proper execution of all group room contracts which include events and meetings. Works to achieve a seamless transition from sales to operations for all guests/groups while ensuring the utmost in efficiency and service, while generating group room's revenue in accordance with established revenue goals.
Is responsible for the overall operation of the Table Games department in compliance with Tribal/State compact regulations, Appendix A, Ordinances, Internal Controls, including department policies and procedures. Manages Table Games to ensure the department is operating efficiently, meeting budgetary goals and is providing Clearly Superior Customer Service. Coordinates with all other Department Managers, as necessary.
Responsible for operation and management of all bar and cocktail lounge areas. Responsible for personnel management, supervision of bar staff, staff activities and scheduling.
Responsible for all aspects of customer retention and development in an effort to boost casino play and increase Club Clearwater membership. Responsible to resolving customer complaints/disputes while ensuring guests receive “Clearly Superior Customer Service.”
