This position performs any combination of light cleaning duties to maintain hotel common areas, ballrooms, conference rooms and/or sleeping rooms in a clean and orderly manner. Duties may include making beds, replenishing linens, cleaning rooms, halls, common areas and vacuuming.
This position is responsible for accurately redeeming and processing various cash instruments for both internal and external guests including conducting transactions and accounting for all cage assets by performing the following duties in the Front line, Poker, Retail, JP/Fill Bank, and Vault, as well as demonstrating the GILA WAY.
This position assists servers and provides guests service by quickly and thoroughly cleaning and setting food serving and dining areas, as well as demonstrating the GILA WAY.
Closing Date November 26, 2024 At 400 Pm
Pay Rate 7.50 Per Hour, Plus Tips
This position provides ultimate hospitality for guests in a casino environment by performing the following duties, as well as demonstrating the GILA WAY.
Essential Duties and Responsibilites:
Promotes and provides excellent guest service experiences to both internal and external guests.
Answers menu or beverage questions posed by guests.
Maintains knowledge of the dining or beverage menu and any special items being offered.
Observes guests and anticipates needs and completes all steps of service as assigned.
Provides quick, attentive, friendly, and professional service to casino guests while communicating in a clear and concise manner.
Accurately records all sales in this POS system.
Ensures and collects appropriate guest payment for beverage service.
Maintains a professional and tidy appearance at all times.
Communicates in a positive, respectful manner to both internal and external guests.
Educate guests on new technologies on the floor
Sell in a fast paced environment using a variety of sales tactics.
Builds and maintains knowledge of food and beverage offerings or beverage offerings to ensure all questions answered appropriate and accurately.
Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
Performs other special projects and duties as assigned
Skills/ Requirements
High School Diploma or equivalent preferred.
Experience working in a fast-paced, high volume bar, restaurant or nightclub is preferred.
In-depth wine and alcohol knowledge preferred.
Must acquire and maintain a valid Gila River Environmental Health Food Handlers Card, Alcohol Awareness Certification, Blood-Borne Pathogens (BBP) and other required compliance trainings.
Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest.
Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
Strong interpersonal and communication skills, both written and oral.
This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilites.
This position is responsible for developing, submitting, and managing all Corporate Gaming related projects to ensure compliance prior to and after project execution. Oversees and ensures that all Slot machine software and Slot master data is in compliance and within set parameters. This position works closely with the Tribal Gaming Office to resolve issues and interfaces with Slot machine manufacturers' gaming compliance regarding game software, new technologies, and/or other any other areas, as well as demonstrating the GILA WAY.
This position is responsible for assisting and coordinating outside sales and marketing functions for the Catering Department by performing the following duties, as well as demonstrating the GILA WAY.
This position performs duties and responsibilities relative to recording and communicating information resulting from incidents and observations that daily to ensure safeguarding of all enterprise assets, both physical and fiscal, and to provide a safe environment for employees and guests, as well as demonstrating the GILA WAY.
This position will actively supervise, coach, counsel, direct, train and mentor employees in meeting the enterprises quality standards. The Sous Chef will actively and independently manage all aspect of employee relations to ensure a positive harmonious, compliant and cooperative work environment within the kitchen area under the supervision of the Executive Chef, as well as demonstrating the GILA WAY.
This position provides ultimate hospitality for guests in a casino environment by performing the following duties, as well as demonstrating the GILA WAY.
This position has leadership and responsibilities for the Front Desk operations and staff. Ensures all guest service agents are providing exceptional guest services and performing the primary duties of check in/out to the expected standards while actively participating in those duties. This position will serve as the main point of contact to handle guest issues and challenges during their shift.
This position is responsible for maintaining the proper operation of all heating and refrigeration systems throughout the enterprise, as well as demonstrating the GILA WAY.