Jobs at Wind Creek Chicago Southland

• Security Officer I (Security)

  The Security Officer I is responsible for controlling access to the casino, patrolling the gaming floor and other areas of the property, and maintaining a visible presence to deter any potential security threats or incidents. The Security Officer I will act as the initial point of contact for guests, providing a welcoming experience while also enforcing security measures. The Security Officer I may also assist in transporting guests using company vehicles. Overall, the Security Officer I requires a strong commitment to customer service, a keen eye for security risks, and the ability to handle situations with professionalism and efficiency.  

• EVS Attendant I (Housekeeping)

  EVS Attendant I is responsible for the upkeep and cleaning of the gaming complex to include machines, bathrooms and offices located at the casino. EVS personnel will produce the highest quality of cleanliness in all areas following established procedures.

• EVS Attendant II (Housekeeping)

  EVS Attendant II is responsible for the upkeep, cleaning and detailing of the gaming complex to include floors, ceilings, machines, bathrooms and offices located at the casino. EVS personnel will produce the highest quality of cleanliness in all areas following established procedures.

• Retail Supervisor (Guest Services)

  The Retail Supervisor is responsible for the overall coordination and execution of Essentials - the property’s retail store – ensuring that departmental goals and objectives are attained.

• Cage & Player Services Representative (Sales & Marketing)

  The Cage & Player Services Representative assists in executing property promotions to maximize the profits of the gaming facility, giving correct change, accurately counting, and recording assigned funds, verifying, and documenting personal information for all transactions conducted by the Player Services Department (Cage Cashiering, Credit, & Players Club). Player Services Representatives are responsible for performing high volume cash and non-cash transactions with guests and team members in a courteous, accurate, and prompt manner; Computes all monetary transactions, keeps accurate transactions and auditable balancing practices. The beginning and end of shifts count down and balance amounts to impress the bank. This position reports to the Player Services Supervisor.

• Revenue Audit Staff Accountant (Finance/Accounting)

  The Revenue Audit Staff Accountant I position performs numerous gaming and non-gaming related audit and financial reporting functions, including preparation of journal entries, verification of system reporting functions, and recording financial information by entering data into the computer, calculating, and summarizing numbers, and drafting and reviewing financial documents for proper completion.  Observes and checks inventory counts, maintains compliance with gaming regulations, and completes other tasks as assigned by the Revenue Audit Manager or above. 

• Front Services Shift Manager (Guest Services)

  The Front Service Shift Manager is responsible for overall coordination and performance of Front Service Operations (Valet & Bell) ensuring that exemplary service is provided in accordance with AAA Four Diamond guest service standards.  Additionally, the Shift Manager champions and supports the purpose and values of Wind Creek Hospitality Workplace Expectations.

• Security Dispatcher (Security)

  The Security Dispatcher is responsible for communication between the casino and security officers.  The dispatcher is essentially the “go-to person” for the entire facility, communication hub, help desk and general receptionist for back-of-the-house. Contact comes via radio, telephone, window access and walk-in.  This position involves a high level of guest contact and customer service.

• Surveillance Agent I (Surveillance)

  The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes.

• Surveillance Agent II (Surveillance)

  The Surveillance Agent II is responsible for observing, documenting, and reporting activities associated with gaming operations; adherence to regulatory requirements and procedures; and following approved surveillance department procedures.  The Surveillance Agent II will also assist members of casino management in the resolution of customer or employee related disputes. In the absence of the Surveillance Supervisor, the Surveillance Agent II will also be responsible for supervising, overseeing, administratively directing, coordinating, monitoring and implementing all activities within the Surveillance Department.

• Surveillance Investigator (Surveillance)

  The Surveillance Investigator specializes in proactively carrying out internal and external investigations to ensure the protection of casino guests and team members, casino assets, and the Tribe. The Surveillance Investigator will work with property management and local, state, and federal law enforcement agencies in gathering and reporting pertinent information and video surveillance to assist in legal proceedings in accordance with established company policies, procedures and objectives. 

• HR Coordinator (Human Resources)

  The Human Resource Coordinator will perform administrative tasks and services to support the effective and efficient operations of the HR Department. The HR Coordinator will assist applicants and current employees in all areas of HR. The primary responsibilities include but are not limited to providing a friendly and welcoming demeanor, providing clerical support, maintaining HR records, keeping HR inventory stocked, and assisting in employee functions. 

• Surveillance Technician (Surveillance)

  The Surveillance Technician is responsible for the installation of all upgrades, service packs, security and overall operational maintenance needs of all network servers, switches routers and related paraphernalia.  Must be available to respond and help resolve all related issues (24/7).  If unable to resolve via phone, or VPN, on-site presence is mandatory.  It is also the responsibility of the technician to maintain and ensure that all surveillance equipment is in working order.  

• Slot Technician I (Slots/Electronic Games)

  The Slot Technician I maintains the operational order of all gaming machines and related equipment.

• Barista - Starbucks (Food & Beverage)

  The Barista contributes to Starbucks success by providing legendary customer service to all customers.  The Barista provides customers a Starbucks experience by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable environment.

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