Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.
Yaamava' has been recognized as one of the Best Casinos Outside of Las Vegas in USA Today's 2024 - 10 Best Readers' Choice Awards. If you are interested in joining a great Table Games team, in one of the largest casinos in CA with over 150 table games, this opportunity is for you!
Under the direction of the Table Games Supervisor, the Table Games Dealer is responsible for dealing a variety of casino table games in strict accordance with the rules of the respective games and the Table Games Department policies and procedures. The Table Games Dealer also plays an important role in providing highly professional customer service while interacting with Yaamava’ Resort & Casino patrons.
Under the direction of the Front Desk Manager, the Lobby Ambassador is responsible for engaging with Hotel guests to enhance their overall experience. The Lobby Ambassador graciously acknowledges and welcomes all guests according to enterprise and Department standards, anticipating guest and visitor needs and thanking guests with genuine appreciation. The Lobby Ambassador creates unique memories, builds rapport, and maintains a professional relationships with guests while following and meeting enterprise service excellence standards.
Under the direction of the Centralized Scheduling Supervisor, the Centralized Scheduling Planner is responsible for setting employee schedules for assigned departments in order to meet anticipated demands. The Centralized Scheduling Planner liaises with designated department managers across the enterprise to ensure schedules are accommodating for adequate business volume coverage.
Under the direction of the Housekeeping Assistant Manager, the Housekeeping Supervisor is responsible for overseeing day-to-day operations within the Department. This integral role focuses on maintaining and improving the Housekeeping services and operations of the Hotel. The Housekeeping Supervisor works closely with the Housekeeping Assistant Manager by overseeing the Department’s service and standards to be in line with Forbes standards and enterprise policies and procedures.
Under the direction of the Slot Technical Supervisor, the Slot Technician is responsible for providing quality service to guests in the slot area, responding to technical service calls, and helping to keep the gaming floor clean and organized. The Slot Technician is responsible for troubleshooting machines and performing general maintenance tasks and repairs, including electronic and mechanical component repair, in addition to responding to floor calls while on shift. The Slot Technician may also be assigned to a specialized team such as Preventative Maintenance and Projects, as needed. The candidate selected for this role is also responsible for training new and current team members as designated. The Slot Technician also champions the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission, and values.
Reporting to the Pool Service Supervisor, the Pool Service Specialist is responsible for creating authentic and memorable experiences for every guest at the pool and spa. This position graciously provides towels, amenities, seating options and has exceptional knowledge of food and beverage menu items available to the guests. This position also demonstrates a passion for people, encouraging and inspiring guests to elevate their health and relaxation, while creating a memorable best in class guest and safety experience. The Pool Service Specialist is also responsible for ensuring operational excellence while providing a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. This positon supports a variety of pool services, ensuring the utmost hospitality and assisting service providers by using their service expertise proving that they are an integral part of our winning team. The Pool Service Specialist is an outgoing, motivated individual capable of adapting to change in a fast-paced service driven environment.
Under the direction of the Vice President of Hotel Operations, the Director of Housekeeping is responsible for the planning, organization, development, and direction for the overall operation of the Housekeeping Department. They provide strategic leadership, guidance, and direction on initiatives and operational decisions that simultaneously results in year over year improvements in customer satisfaction scores, improved product quality, and increased operational profitability.
Under the direction of the PBX and Guest Retention Manager, the PBX Operator handles and directs incoming calls for San Manuel. The PBX Operator delivers friendly and courteous service while operating in a high volume call-intake environment and answering general questions regarding all offered amenities.
Reporting to the Director of Food & Beverage, the Senior Manager of Food & Beverage is responsible for the overall operation and success of the restaurant(s), bar(s), and various venue(s) aspects of the Food & Beverage Department. The Senior Manager of Food & Beverage works with the Director of Food and Beverage to develop strategic leadership, guidance, and direction on food and beverage concepts, initiatives and operational decisions that are they then work with their leadership team to implement and execute which directly result in year over year improvements. The Senior Manager is responsible for the management, training, employee engagement, and overall direction of the department staff and their day-to-day responsibilities. Additionally, the Senior Manager will assist the Director(s) of Food and Beverage to partner closely with the various leadership in and out of the division to ensure an optimal, best in class guest service experience while safeguarding company assets and upholding the highest of food and beverage integrity.
Reporting to the Pool Service Supervisor, the Pool Lifeguard is an outgoing, motivated individual capable of adapting to change in a fast past pool and hospitality environment. A successful candidate will demonstrate passion for people, encouraging and inspiring guests to elevate their wellness and aquatic experience, while creating a safe, fun and enjoyable best in class atmosphere. The individual selected for this role will contribute to the pool facilities, while preventing and responding to aquatic emergencies. Additional responsibilities of the role include operational excellence while providing a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. The Pool Lifeguard also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.
Under the guidance of the Senior Manager, Horticulture the Manager, Horticulture is responsible for the strategic oversight, maintenance, and enhancement of the resort’s exterior grounds, landscaping, seasonal decor, and floral displays, ensuring an aesthetically pleasing and safe environment. They will develop and execute plans for landscape sustainability, seasonal transformations, and exterior aesthetics, maintenance and repairs, while maintaining high standards of guest experience in a hospitality-driven setting.
Reporting to the Pool Service Supervisor, the Pool Lifeguard is an outgoing, motivated individual capable of adapting to change in a fast past pool and hospitality environment. A successful candidate will demonstrate passion for people, encouraging and inspiring guests to elevate their wellness and aquatic experience, while creating a safe, fun and enjoyable best in class atmosphere. The individual selected for this role will contribute to the pool facilities, while preventing and responding to aquatic emergencies. Additional responsibilities of the role include operational excellence while providing a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. The Pool Lifeguard also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.
Reporting to the Spa Service Supervisor, the Spa Room Specialist is responsible for guiding guests through their spa experience while ensuring all service and facility standards are met. This position demonstrates a passion for people, encouraging and inspiring guests to elevate their health and beauty, while creating a memorable best in class guest and safety experience. This position is also responsible for ensuring operational excellence while providing a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. The Spa Room Specialist supports a variety of spa/salon services, ensuring the utmost hospitality and assisting service providers by using their service expertise proving that they are an integral part of our winning team. The Spa Room Specialist is an outgoing, motivated individual capable of adapting to change in a fast-paced service driven environment.
Reporting to the Salon Supervisor, the Nail Technician exhibits best in class nail and beauty services including, but not limited to knowledge of nail care services, and art techniques. The Nail Technician is responsible for operational excellence, superior product/service knowledge as well as ensuring a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. The Nail Technician is also responsible for delivering the ultimate beauty experience to every guest, at all times, by providing nail-care services that exceed guest expectations.
