Reporting to the Food & Beverage Supervisor, the Food & Beverage Attendant provides an exceptional guest experience while holding responsibility for ensuring an efficient flow of service within the buffet. This position serves as a team player while greeting guests, coordinates seating needs, maintaining cleanliness of assigned areas, as well as supporting the culinary team on the buffet line. The buffet attendant presents themselves professionally with an approachable and accommodating demeanor to both guests and team members at all times and ensures a a consistent Best in Class experience in alignment with the goals and priorities of the Tribe.
Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.
This opportunity is perfect for you if you’re experienced in communication & marketing channels, i.e. digital monetization strategies, marketing/promotion development, financial management, data analysis, e-mail, mobile marketing, digital advertising, or social/mobile gaming!
The Marketing Supervisor of Mobile App Loyalty reports to the Mobile & E-Commerce Manager. This position is responsible for overseeing the creation and execution of digital marketing strategies and initiatives to increase App Marketplace engagements and overall loyalty for the Yaamava’ Resort & Casino’s Mobile App.
Reporting to the Pool Service Supervisor, the Pool Concierge must be an outgoing, motivated individual capable of adapting to change in a fast past service driven environment. A successful candidate demonstrates passion for people, encouraging and inspiring guests to elevate their health and relaxation, while creating a memorable best in class guest and safety experience. The Pool Concierge will engage and greet all guests with elevated service with our VIP’s for the pool check in/ cabana rental/ day bed rentals. They will coordinate VIP arrivals; communicate to designated personnel for escort and delivery of amenities. The Pool Concierge also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.
Under the direction of the Food and Beverage Supervisor, the Beverage Utility Clerk maintains beverage self-serve stations, beverage cart fill stations, portable bar equipment, and bar storage areas. These areas are monitored and maintained by the Beverage Utility Clerk to consistently be clean and orderly for the purpose of efficient Food and Beverage service operations.
Under the direction of Transportation Management, the Transportation Lead is responsible for delegated duties assigned by department Management. They are responsible for assisting Shift Supervisors supervising the day-to-day shift operations of the Transportation department including: ensuring the essential functions of the department are maintained, communicating service issues, safety concerns, training department staff through coaching, mentoring, and leading, while focusing on guest retention.
Under the direction of the Sous Chef, while working closely with the Chef De Cuisine and/or Executive Chef, the Junior Sous Chef supports culinary leadership team and frontline team members with daily overall kitchen operations for their assigned venue. Adhering to the Health Department regulations and Yaamava’ Resort & Casino standards and expectations for food service and quality, freshness and presentation, the Junior Sous Chef assists culinary leadership with overseeing the culinary operations, to include menu concepts and recipe standardization. The Junior Sous Chef operates is a representation of the culinary team’s best in class culture, championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission, and values.
Under the direction of the Senior Manager of Customer Experience, the Manager, Casino Quality Assurance is responsible for measuring the quality of service and facility and providing comprehensive performance and quality assurance reviews of casino services, products, operational standards, policies, and procedures. This position manages the quality assurance program to gauge the experience Yaamava’ Resort & Casino at San Manuel creates for guests, evaluates successful program execution, and determines if the experience meets the guests’ expectations. This position evaluates, reports, and recommends quality of service best practices for casino offerings, products, and overall guest experience. The Manager, Casino Quality Assurance exhibits the highest level of service, ensures casino team members meet service standards, and maintains a working relationship with all department leaders.
Reporting to the Director, Spa Operations, the Manager, Spa & Pool Services provides leadership, direction and supervision of their team in the daily operations for the massage, pool and skincare services of the Hotel, including, but not limited to, massage and skincare excellence, pool operations, guest experience, and Spa facilities upkeep. The Manager, Spa & Pool Services is a strategic leader who excels in managing, using creative ways to lead a team, optimize merchandise and service selections, while maximizing Best in Class service resulting in continued sales profit. Additional responsibilities include marketing, operational excellence, budgeting/forecasting and maintaining strong vendor relationships. The Manager, Spa & Pool Services is also responsible for ensuring clean, sanitary and safe environment and services are provided for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.
Under general supervision of the Drop & Count Supervisor, the Drop & Count Staff is responsible for verifying all Cages for the cold box count before the slot drop. Disburses cold boxes at all machines that are scheduled to be dropped per zone. Removes hot boxes from slot machines and ensures that all hot boxes are secured and accounted for. The Drop & Count Staff opens and sorts the contents of the table games, CDU, ATM and gaming machine drop boxes, which consists of counting currency and chips removed from the drop boxes and recording and accounting for the currency and chips. In addition, the Drop & Count Staff member accurately follows all policies and procedures, while ensuring compliance with the Gaming Commission’s Tribal Gaming Minimum Internal Controls (TICS) and the Gaming Commission Regulations (GCR), by studying the standards, adherence to requirements and advising management on needed actions.
Under the direction of the Executive Steward, the Steward Supervisor directs, assists, supervises and trains all Stewards in maintaining all assigned kitchen and Food & Beverage work areas and equipment in clean and orderly condition on a daily basis. The Steward Supervisor ensures the facilities meet all San Manuel and Health Department regulations. The Stewarding Supervisor operates in representation of the Stewarding team’s best in class culture, while championing the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values.
Under the direction of the Manager, Theater Operations the Supervisor, Theater Operations is responsible for the day-to-day operations by providing optimal guest experience and introducing initiatives to improve guest and team member satisfaction based on established Yaamava’ Resort & Casino standards. The Manager, Theater Operations plays a key role by providing the operational guidance to assure the smooth operation of shows and events, in addition to their involvement in planning, developing, and maintaining venue schedules to provide Best in Class service for performers, vendors, and team members. The Supervisor, Theater Operations also champions the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribe’s vision, mission and values.
The Retail Merchandise Coordinator supports the Retail Buying team in the daily operational tasks, office duties, and field/vendor communications for their area of responsibility. The Retail Merchandise Coordinator possesses a general understanding of all Buying functions, including interdependencies with planning, allocation, and suppliers. The Retail Merchandise Coordinator uses a variety of computer programs to input and retrieve data. This position requires flexibility when situations change, displays a passion and energy for retail, as well as the ability to work as a team towards well-rounded results, increased sales and maximized profit margins.
Under the direction of the Assistant Manager, Facilities, the Utility Plant Operator II, performs journeyman-level work related to the operation, installation, inspection, modification, remodeling and repair of boilers, chillers, cooling towers, pumps, blowers and all ancillary equipment and property associated with all Central Plant Utility Operations. The Utility Plant Operator II, also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribe’s vision, mission and values.
Under the direction of the Guest Services Floor Supervisor, the Guest Services Senior Representative is responsible for providing Best in Class service at every opportunity while assisting the needs of the guest in a variety of areas, dependent upon assigned schedule. Responsibilities include promoting and encouraging Club Card membership by enrolling guests, maintaining account information, reprinting club cards, Guest Services redemption booths, greetings, Bus Counter oversight, crowd control, special events, applying free play, coupons, meal vouchers and match play. The Guest Services Senior Representatives are also responsible for reporting any illegal activity discovered i.e. pan handling, Title 31 violations, compulsive gambling concerns, medical emergencies and health and safety issues.
