Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.
Lead a team of talented analysts serving all aspects of the San Manuel business including Slots & Table Game Operations, Hotel, Retail, Food & Beverage, Marketing, Guest Services & Executive Administration to leverage Business Intelligence tools to create, support and enhance analytics & reporting!
The Director, Financial Planning and Analysis (FP&A) works under the direction of the Vice President, Financial Planning & Analysis, and is responsible for leading a team of high performing analysts serving all aspects of the San Manuel business including; Slots and Table Game Operations, Hotel, Retail, Food & Beverage, Marketing, Guest Services and Executive Administration. The Director, FP&A leverages available Business Intelligence (BI) tools to create, support and enhance on-going analytics and reporting for decision makers across the company with an emphasis on identifying opportunities to improve operational efficiencies, increase revenues and maximize profits. The Director, FP&A is a thought leader possessing excellent communication skills and the ability to align technical resources with business requirements that drive a data driven strategy throughout the organization. The Director, Financial Planning & Analysis also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.
Oversee the strategic planning and leadership of one of the largest Table Games departments, with a primary focus on maximizing table gaming revenue and increasing guest experience, while creating a competitive advantage, an analytics-based culture, and managing table game options & placement!
The Vice President Table Games is responsible for the strategic planning and leadership of all aspects of the Table Games department with a primary focus on maximizing table gaming revenue and increasing guest experience. Directs the improvement of revenue through creating a competitive advantage, creating an analytics-based culture, managing table game options and placement, while maintaining attention to guest enjoyment and satisfaction. Oversees the department and ensures the Table Games operations and staff provide friendly and efficient service to internal and external guests. Develops strategic goals and translates them into tactical plans, as well as provide leadership to ensure goals and expectations by the Tribe are attained.
Under the direction of the Food & Beverage Supervisor, the Bartender is responsible for providing pleasant, efficient alcohol beverage service to guests, Cocktail Servers and Food Servers.
Under the direction of the Senior Manager Hotel Operations, the Manager Hotel Front Desk is responsible for directing and administering Front Desk operations in the Hotel's continuing effort to deliver Best-in-Class guest service and financial profitability through the managing of all daily Front Desk operations.
Under the direction of the Food & Beverage Supervisor, the Food Server is responsible for providing pleasant and efficient food and beverage service to guests.
Directly reporting to the Supervisor Front Desk, the Hotel Night Audit & Reception Associate welcomes guests to the Hotel and provides excellent customer service during the evening and early morning hours while ensuring Front Desk and accounting operations of the Hotel run smoothly.
Under the direction of the Assistant Manager, Facilities, the Utility Plant Operator II, performs journeyman-level work related to the operation, installation, inspection, modification, remodeling and repair of boilers, chillers, cooling towers, pumps, blowers and all ancillary equipment and property associated with all Central Plant Utility Operations. The Utility Plant Operator II, also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribe’s vision, mission and values.
Reporting to the Spa Service Supervisor, the Spa Room Specialist is responsible for guiding guests through their spa experience while ensuring all service and facility standards are met. This position demonstrates a passion for people, encouraging and inspiring guests to elevate their health and beauty, while creating a memorable best in class guest and safety experience. This position is also responsible for ensuring operational excellence while providing a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. The Spa Room Specialist supports a variety of spa/salon services, ensuring the utmost hospitality and assisting service providers by using their service expertise proving that they are an integral part of our winning team. The Spa Room Specialist is an outgoing, motivated individual capable of adapting to change in a fast-paced service driven environment.
1. Assists in the set-up, execution and breakdown of all on-site and off-site promotions and special events: to include but not limited to tournaments, drawings, VIP parties, and festivals.2. Maintains a detailed knowledge of all promotions and special events in order to effectively explain policies and procedures to customers.3. Works within a team to ensure that all items needed to carry out the promotion and/or special event are in the appropriate place in a timely manner.4. Responsible for adhering to established policies and procedures for each promotion.5. Issues appropriate prizes to guests.6. Performs on stage if necessary while utilizing a microphone for announcements for drawings and/or events.7. Performs other duties as assigned to support the efficient operation of the department.
Under the direction of the Supervisor Housekeeping, the House Person is responsible for maintaining 5-Star, 5-Diamond rating experience for the overall cleanliness of all public areas in guest view on the guest floors and heart of house areas. Responsible for delivering guest request items in a professional and timely manner according to our Forbes standards. The House Person also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.
Under the direction of the VIP Services Director, the VIP Services Shift Manager is responsible for the overall supervision of the department’s frontline staff and their responsibilities pertaining to exceptional guest service, hotel and restaurant reservations, support for the Player Development staff, and reaching and/or exceeding Department goals. The VIP Services Shift Manager oversees the training of Supervisors, as well as provides constant feedback, consultation and guidance to Supervisors to ensure efficiency and productivity. They also assist and direct Supervisors in the overall operation of the department including, planning and monitoring of all VIP Services activities that compliment enterprise goals while driving exceptional service standards.
Reporting to the Salon Supervisor, the Nail Technician exhibits best in class nail and beauty services including, but not limited to knowledge of nail care services, and art techniques. The Nail Technician is responsible for operational excellence, superior product/service knowledge as well as ensuring a clean and safe environment for all guests, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity. The Nail Technician is also responsible for delivering the ultimate beauty experience to every guest, at all times, by providing nail-care services that exceed guest expectations.
Under the guidance of the Pool & Water Features Supervisor, the Pool Technician is responsible for ensuring the water in designated property areas is clean and safe for guests. The Pool Technician services and maintains swimming pools, fountains, spas, and hot tubs. The Pool Technician performs installations, and provides pool maintenance services including cleaning, filtering and purification. Additionally, the Pool Technician maintains the pools’ surrounding areas to be clean and orderly, while ensuring all pool safety rules and regulations are upheld.
Reporting to the Assistant Manager, Facilities, the primary focus of the Power Generator Technician is providing technical solutions to ensure emergency, paralleling electrical/self-generating equipment is in top operating condition for Yaamava' Resort & Casino operations. They are responsible for repairs and troubleshooting diesel, electrical, or natural gas generators, and assist with system issues. They also maintain, calibrate, and repair plant electrical, instrumentation, and control systems. When not actively involved in disaster recovery or Central Plant operational activities, they identify vendor outsourced repairs and preventative maintenance that can be brought in-house for cost savings and lead time purposes.