Under the direction of the VIP Services Management, the VIP Services Concierge will consistently elevate guest satisfaction by delivering exquisite service and creating memorable experiences for our high limit players at every opportunity. In this role, the successful individual will design and execute experiences pertaining to dining, hotel, entertainment, transportation, and special event reservations. The VIP Services Concierge will service the high-limit gaming areas by offering exclusive amenities, coordinating with hosts and servers to anticipate guest requests, and extend appreciation for guest loyalty through personalized service.
Oversee the strategic planning and leadership of one of the largest Table Games departments, with a primary focus on maximizing table gaming revenue and increasing guest experience, while creating a competitive advantage, an analytics-based culture, and managing table game options & placement!
The Vice President Table Games is responsible for the strategic planning and leadership of all aspects of the Table Games department with a primary focus on maximizing table gaming revenue and increasing guest experience. Directs the improvement of revenue through creating a competitive advantage, creating an analytics-based culture, managing table game options and placement, while maintaining attention to guest enjoyment and satisfaction. Oversees the department and ensures the Table Games operations and staff provide friendly and efficient service to internal and external guests. Develops strategic goals and translates them into tactical plans, as well as provide leadership to ensure goals and expectations by the Tribe are attained.
Lead a team of talented analysts serving all aspects of the San Manuel business including Slots & Table Game Operations, Hotel, Retail, Food & Beverage, Marketing, Guest Services & Executive Administration to leverage Business Intelligence tools to create, support and enhance analytics & reporting!
The Director, Financial Planning and Analysis (FP&A) works under the direction of the Vice President, Financial Planning & Analysis, and is responsible for leading a team of high performing analysts serving all aspects of the San Manuel business including; Slots and Table Game Operations, Hotel, Retail, Food & Beverage, Marketing, Guest Services and Executive Administration. The Director, FP&A leverages available Business Intelligence (BI) tools to create, support and enhance on-going analytics and reporting for decision makers across the company with an emphasis on identifying opportunities to improve operational efficiencies, increase revenues and maximize profits. The Director, FP&A is a thought leader possessing excellent communication skills and the ability to align technical resources with business requirements that drive a data driven strategy throughout the organization. The Director, Financial Planning & Analysis also collaborates, initiates, and supports opportunities with other functions by championing the goals and priorities of the Tribe in a manner that faithfully reflects and upholds the Tribes vision, mission and values.
Under the direction of the Manager, Relationship Marketing , the Relationship Marketing Host is responsible for providing “mid-tier” level guests with the best possible experience. The Relationship Marketing Host builds guest loyalty using sales and marketing techniques that foster an exclusive guest relationship and generate gaming revenue as determined by management. This role is highly visible to and interactive with premium guests, and therefore requires a high level of professionalism, and championing of the goals and priorities of the Tribe in a manner that reflects and upholds the Tribal Community’s vision, mission and values. As a team member of the Player Development Department, the Relationship Marketing Host is a Yaamava’ Resort & Casino Ambassador and takes personal ownership to ensure all of their actions are in the best interest of the enterprise.
Under the direction of the Food and Beverage Manager, the Assistant Manager directs and controls efficient food service outlet operations and oversees the training of non-exempt union and exempt employees. The Assistant Manager oversees culinary staff, bussers, and cashiers to ensure timely menu item execution and delivery that consistently meets all quality standards and exceeds patron expectations; directs overall activities of the supervisors to ensure established customer service standards are met or exceeded in a safe and orderly work environment. Profit and loss co-responsibilities include forecasting, budgeting, managing labor and operations costs to ensure a quality profit while meeting fiscal requirements. The Food and Beverage venues are high-volume food service amenities located in a 24-hour, seven-day-a-week casino.
Under the direction of the Director of Retail, the Training Specialist is responsible for the effective training of all team members within the Retail Departments. This position is responsible for validating quality of service and operational standards and providing support to leadership for all training tasks and activities. The Training Specialist works closely with the Retail Director and Managers to provide consistency via the Yaamava’ Resort & Casino Service Excellence program to support team members to deliver a Best in Class experience for guests and remain current in compliance training programs. The Training Specialist additionally plays a role in ensuring a clean and safe environment for all patrons, team members and vendors, while safeguarding enterprise assets and guaranteeing departmental integrity.
Under the direction of the Slot Relief Floor Manager, the Slot Training Supervisor is responsible for the ongoing coaching, development, and instruction of all Slot Department employees with the goal of increasing efficiency, effectiveness, and productivity, with an emphasis on exceptional customer service. The Slot Training Supervisor is responsible for instruction and development facilitated through courses, handouts, handbooks, and hands-on training. The Slot Training Supervisor works both back of house and on the gaming floor in order to stay current with processes and enterprise practices. Additionally, the Slot Training Supervisor is responsible for assessing, designing, developing, implementing, and evaluating employee training programs.
Under the guidance of the Facilities Supervisor, the Maintenance Engineer performs inspections, repairs and preventative maintenance to the interior and exterior of the Yaamava’ Resort & Casino property. This position maintains a proactive and innovative approach to repairs, troubleshoots complex maintenance problems, and develops creative solutions. The Maintenance Engineer champions and maintains the Yaamava’ brand standards during the course of their daily duties.
Under the direction of the Executive Sous Chef, while working closely with the Executive Chef, the Chef de Cuisine supervises culinary management staff and hourly staff in daily overall kitchen operations for their assigned venue(s). The Chef de Cuisine is directly responsible for all scheduling, supervising, coordinating, and training of culinary staff for their designated kitchen(s). They develop all menus and recipes for their venue, and oversee planning, preparing and cooking of foods for menus for all occasions including special functions and holidays. In partnership with the Executive Chef and venue Manger, they establish menu forecasts based on customer counts, business forecasts, historic business levels, and holidays.
Under the Director of Food & Beverage, the Manager, Food & Beverage (F&B) Quality Assurance is responsible for enhancing guests’ journey in Food & Beverage outlets. By identifying and analyzing trends that impact guest loyalty, this role addresses opportunities for improving operational efficiency and/or implementing supportive technology. This position strives to maximize the efficiency of the enterprise through the application of technology. The Manager, F&B Quality Assurance, will play a critical role by leveraging the resources provided by the Food & Beverage department and is the subject matter expert on several core systems assigned to the role.
Under the direction of the Restaurant Senior Manager, the Food & Beverage Manager is responsible for the overall operation and profitability of assigned venues, which includes developing and maintaining well-performing teams and achieving financial and enterprise objectives. The Food & Beverage Manager is also responsible for maintaining proper inventory control (including equipment and supplies), maintaining consistently high-quality customer service, ensuring compliance with all health and safety regulations, reviewing scheduling and staffing plans, preparing sales, inventory, personnel reports, providing dedicated leadership to the venue(s), and maximizing team member morale through leading by example. This position’s areas of responsibility include all bars and restaurants within Yaamava Resort & Casino at San Manuel.
Under the direction of the Centralized Scheduling Supervisor, the Centralized Scheduling Planner is responsible for setting employee schedules for assigned departments in order to meet anticipated demands. The Centralized Scheduling Planner liaises with designated department managers across the enterprise to ensure schedules are accommodating for adequate business volume coverage.
Under the direction of the Electrical Supervisor, the Electrician is responsible for performing complex and difficult preventative and corrective maintenance on Casino high and low voltage electrical systems and equipment.
Under the direction of the Director, Facilities, the Sr. Manager, Facilities works closely with the Hotel team and assists with the leadership of the Casino Facilities Department. Helps to direct and maintain all operations of the Facilities Department and ensures accountability for procedures in the fields of maintenance, repair and/or replacement of the facility, grounds, and systems equipment. Helps to guide the facility's fire, equipment management, and life safety programs in order to ensure regulatory compliance. Provides engaging leadership, guidance, and direction on initiatives and operational decisions that simultaneously results in year over year improvements in customer satisfaction scores, improved product quality, and increased operational profitability
The Senior Cashier is responsible for the training of frontline Cashiers on all Cage windows. Senior Cashiers are responsible for evaluating the progress of all new hires during their training period. Senior Cashiers are responsible for promoting growth in the fields of customer service, inter-department relations, and departmental relations for all Cashiers. Under the direction of the Cage Operations Supervisor, the Senior Cashier is responsible for the overall smooth operation and training of the Cage and Cage Support area. They assist in ensuring all policies and procedures governed by the Gaming Commission’s Regulations (GCR’s) are implemented, enforced and adhered to. In addition, they ensure the San Manuel Entertainment Authority is in compliance with the Title-31 Bank Secrecy Act (BSA) and the Patriot Act as it pertains to Tribal Casinos.The Senior Cashier, in collaboration with the Cage Operations Supervisor, complies with federal and state tax laws, as they pertain to tax withholding and information reporting on Forms W-2G, 1099MISC (W-9) and 1042S for patron wins and prizes paid.