Description

The Player Development Supervisor effectively coordinates the day-to-day operations of the Player Development department.  Responsible for a high level of guest service as described in your departments guest service standards.  

Job Responsibilities

• Hire, schedule, train, coach, evaluate staff, complete payroll and conduct performance reviews
• Ensure compliance with Player Development Program
• Provide appropriate reporting on sales and player development activities, including productivity, sales results, etc.
• Acquire, develop, and implement skills training programs to increase department knowledge, skills, and efficiency across sales functions
• Track host productivity across all performance standards and incentive parameters
• Work with management to develop player parties, events, and promotions designed to grow revenues across High-Value player segments
• Coordinate with internal business partners to develop appropriate reports and tracking systems around host tactics, bonus categories and sales productivity indicators
• Develop appropriate reports on sales leads, reactivation candidates and qualifying coded players
• Develop, balance, and maintain coded player groups across hosts
• Coordinate and expedite host bonus programs and results
• Develop relationships with revenue producing departments and coordinate sales campaigns to maximize participation rates and revenue of casino players
• Interview High-Value player segments and develop product quality improvement strategies
• Maintain close relationships with High-Value players
• Assist with VIP events, parties, etc. as appropriate
• Coordinate sales and service efforts with Island Passport Club and Call Center Supervisors

Requirements

Qualifications

• High School Diploma/GED or equivalent experience
• 2 years’ supervisory experience with 3+ staff, preferably in Casino industry
• 2 years of hospitality or customer service experience 
• 2 years of experience working in a Casino industry
• Strong computer skills Microsoft Office (Word, Excel and Outlook) and Windows 
• Excellent written, verbal and interpersonal communication skills
• Excellent problem solving skills
• Strong leadership skills 
• Strong conflict resolution skills

Additional Information

All applicants must be able to demonstrate their US work authorization during the employment verification process.