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Usher

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Part-Time
If you enjoy interacting with guests by providing information and assistance which enables them to have an enjoyable experience in our 131,000 square foot Theater. This position is perfect for you!

Under the direction of the Theater Operations Supervisors, the Usher works to proactively interact with guests in providing information and assistance on all things related to the guest having an enjoyable experience at the Theater. Ushers help to ensure safety, help to maintain the cleanliness of the venue and engage with guests to assist with their needs before, during and after events.

Essential Duties & Responsibilities

1. Greets guests, scans guest tickets upon entry to the venue, answers guest questions, assists guests with locating their seats and examines tickets for entry to various seat levels around venue during event.  Examines tickets and/or internal staff and external guest passes to verify authenticity.  Directs guests to concession and restroom locations.  Ensures no outside food or unexplained packages are admitted into facility before, during or after an event. Ensures no alcohol leaves the facility.

2. Resolves guest complaints or problems personally or by directing them to the appropriate management team member.  Ensures guests are safely enjoying events and escalates issues as needed to security or department management. Monitors assigned sections and enforces no smoking policy where applicable.

3. Supports with keeping the venue safe, clean/sanitized and presentable to the guest. Participates in venue recycling efforts before, during and after events.  Regularly check restrooms to verify cleanliness and alerts EVS department as needed.

4. Assists with handling guest requests or accommodation needs.  Works in conjunction with Box Office staff to coordinate seat relocations.

5. Directs patrons in the event of emergency and assists in incident reporting as needed.

6. Performs other duties as assigned to support the efficient operation of the department.

Education/Experience/Qualifications

  • High School Diploma or GED required.
  • Minimum of two (2) years of experience in a guest service role required.  Box Office or Live Music Event customer service experience a plus.
  • Excellent verbal, written and interpersonal communication skills.
  • Excellent customer service skills.
  • Acute sense of judgment, tact and diplomacy.
  • Flexibility to work evenings, nights, weekends and holidays.

Certificates/Licenses/Registrations

  • At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.

Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.

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As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!

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Yaamava’ Resort & Casino at San Manuel

777 San Manuel Boulevard

Highland, CA 92346

Committed to our team members, we offer a competitive Total Rewards package featuring financial, healthcare, wellness and career development rewards.
Casino & Hotel

Yaamava’ Resort & Casino at San Manuel

Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.

Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.

The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.

The hotel is a 17-story tower with 432 guest rooms. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.

Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.

At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.

Click here to see why you’ll want to work on our Team

Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more. 

Our employees have the option to select the benefits that best support their lives and their wellness.

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