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Poker Floor Supervisor

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Position Summary

Under direct supervision of the Table Games Pit Manager, monitors Poker tables, Dealers, and all non-department personnel coming in contact with the Poker tables on assigned shifts.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  •  Observes games in progress for possible irregularities in player/dealer conduct.
  •  Follows policies and procedures when opening or closing games.
  •  Follows all casino and poker policies and procedures.
  •  Ensures Poker Dealer procedures are being adhered to.
  •  Ensures the integrity of all games.
  •  Ensures dealer quality and efficiency to increase cost effectiveness.
  •  Ensures safeguarding of all Tohono O’odham Gaming Enterprise (TOGE) assets.
  •  Ensures team member awareness of internal controls.
  •  Ensures casino/departmental policies and procedures are followed.
  •  Ensures guests are having a positive gaming experience and that their needs are being met.
  •  Responsible for starting games, tracking team member hours and rotations, making table decisions and running promotions.
  •  Reviews all Dealers to increase skill level.
  •  Informs Table Games Pit Manager of any deviation from standard dealing procedures.
  •  Renders impartial decisions using all available means, i.e. Dealer/player, information and surveillance.
  •  Notifies the Table Games Pit Manager immediately when a guest is dissatisfied with a decision.
  •  Relays pertinent information regarding daily business to incoming Poker Floor Supervisor and Table Games Pit Manager at shift change.
  •  Completes required administrative paperwork.
  •  Demonstrates good team member and guest relations.
  •  Observes all live games continually.
  •  Responds to guest’s requests and needs.
  •  Greets guests and maintains a friendly and inviting atmosphere.
  •  Maintains player tracking log and comp log. 
  •  Assists in cleaning and maintenance of poker area.
  •  Contributes to a team effort and accomplishes related results as required.
  •  Performs other duties as required.

    • Minimum Qualifications

    Education And Experience

    High school diploma or GED plus 2 years dealing experience, 1 year supervisory experience in Poker.  Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  •  Knowledge of principles and practices of public relations and guest service.
  •  Knowledge of Internal Controls and NIGC minimum requirements.
  •  Knowledge of procedures and casino floor operations.
  •  Knowledge of card games dealing.
  •  Knowledge of poker games.
  •  Skill in guest service, human relations and supervision of assigned staff.
  •  Skill in dealing Poker.
  •  Ability to communicate, read, and write clearly in basic English.
  •  Ability to demonstrate outstanding guest service at all times.
  •  Ability to apply basic mathematical skills.
  •  Ability to respond to visual and auditory cues.
  •  Ability to interpret a variety of instructions furnished in written and oral form.

    Physical Demands

    While performing the duties of this job, the team member regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member frequently is required to walk. The team member occasionally is required to stand; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

    Work Environment

    Work is generally performed in a casino setting with exposure to second-hand smoke and a high noise level. Evenings, graveyards, holidays and/or weekend work may be required. Extended hours and irregular shifts may be required. 

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    Desert Diamond Casinos

    7350 S Nogales Hwy

    Tucson, AZ 85756

    Gaming Company

    Desert Diamond Casinos

    Desert Diamond Casinos offer a convenient, memorable entertainment experience in Tucson, Sahuarita, Why and Glendale, Arizona. Amenities include unmatched gaming options, fine dining, and world-class sporting events, music concerts and comedy sets at the Diamond Center. Desert Diamond Casinos & Entertainment also offers one of the region's finest convention centers and high-tech meeting facilities.

    An enterprise of the Tohono O’odham Nation, Desert Diamond Casinos & Entertainment has been in the gaming and entertainment business for almost 30 years, beginning in 1985 with the opening of Papago Bingo in the Tucson area.

    Our gaming properties include:

    Desert Diamond Casino Sahuarita which features 185,000 square foot of gaming space with 563 slot machines and eight live blackjack, roulette and mini-baccarat table games, as well as a Sportsbook. There are two dining venues - the Agave Restaurant offering fine dining and the Diamond Grill, as well as the two cocktail lounges on the casino floor. The property provides high-tech banquet & catering, conference and business meeting rooms and the Diamond Center can cater up to 2,400 guests.

    Desert Diamond Casino Tucson which is located a convenient distance from both the Tucson International Airport and downtown.The casino offers a poker room, slots, table games including live blackjack and roulette, high-stakes bingo, and a Sportsbook. Food & beverage venues include the Diamond Café, the Diamond Grill, the Ko:Sin Ki: Buffet and the Coffee Bar, as well as two lounges on the gaming floor. The Hotel & Conference Center features state-of the- art meeting spaces, luxurious rooms with complimentary wireless internet access, a heated outdoor pool, jetted hydro-spa, patio seating with a fire pit, and a fitness center with a gym.

    Desert Diamond Casino West Valley which has nearby shopping, dining, and nightlife and is the official casino partner of Westgate Entertainment District. The casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21. The Sportsbook provides a venue to wager on sports events.Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    Desert Diamond Casino Why which is the smallest of our four gaming properties, which features a convenience store, gas station, and slot machines. It's a favorite stop for travelers going to and from Rocky Point, Mexico.

    You can get a job anywhere, but Desert Diamond Casinos offer you a career!

    Incredible Work Environment:

    We work hard to make sure that each property supports an environment of fun and excitement, both for our guests and our valued employees.

    Corporate Culture: 

    Our team is dedicated to the success of our enterprise & business and creating a culture where diversity is respected and values are honored. Together, our commitment to our guests, community, and fellow employees, helps us to thrive as a high performance gaming enterprise.

    Unparalleled Benefits: We offer a variety of insurance options, including medical, dental, vision, home, automobile, short and long term disability, pet and legal insurances. In addition, we offer 401K, relocation, paid time off, an employee assistance program, competitive compensation, tuition assistance and more.

    Training: Our organizational development team provides training throughout our casinos for both new hires and career employees who want to move into new positions.

    Why you’ll love working in Arizona:
    https://moving.tips/city-guides/reasons-to-move-to-arizona/

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