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Clerk - Front Desk

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Description

Essential Duties And Responsibilities Include The Following. Other Duties May Be Assigned.
  • Demonstrates a winning personality with refinement and character. Displaying an outgoing personality using confidence and style.
  • Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s expectations.
  • Greet each guest as they arrive with enthusiasm and a smile.
  • Accurately uses proper telephone techniques and etiquette.
  • Provides guest with information including hotel, casino and restaurants, including hours of operations, special events and promotions.
  • Responsible for cash bank, retrieving and returning proper amount to designated area. Giving proper amount of change to guest including even exchange.
  • Ensures accommodations meet and exceed guest’s expectations by using proper call back procedures.
  • Comply with all department policies/procedures.
  • Handles and informs management of customer feedback, encouragements or improvement opportunities.
  • Ability to relate effectively in one-on-one situations with guests and other members of the Company.
  • Be completely knowledgeable about all Bally'sprograms, promotions, activities and functions.
  • Assist in training new Front Desk Clerks as appropriate.
  • Answer patrons’ complaints and resolves problems.
  • Must carry out safety and emergency procedures including, but not limited to; fire, crowdcontrol, inclement weather and bomb threats.
  • Must communicate with guests and be able to direct/escort them to various facilities andfunctions within the property.
  • Must interact with guests and other hotel employees in a courteous, empathetic, and discreet manner.
  • Supports and maintains Bally'scourtesy guidelines to guests and employees.
  • Promote outstanding guest relations.
  • Perform tasks outlined on daily checklist.
  • Performs other duties as assigned.
Additional Duties/Job Dimensions
Regular attendance in conformance with the standards, which may be established by Bally'sfrom time to time is essential to the successful performance of this position.Front Desk Clerks with irregular attendance will be subject to Bally's disciplinary procedures. Due to the cyclical nature of the hospitality/entertainment industry, Front Desk Clerks may be required to work varying schedules to reflect the business needs of the property. Upon employment, all Front Desk Clerks are required to fully comply with Bally'spolices and procedures for the safe and efficient operation of Company facilities. Front Desk Clerks who violate Company policies and procedures are subject to disciplinary action.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And/Or Experience
High school diploma or general education degree (GED); or one years previous experience and/or training; or equivalent combination of education and experience.
Langauge Skills
A
bility to read and comprehend simple instructions, short correspondence, memos, safety rules, operating and maintenance instructions and procedure manuals. Ability towrite simple correspondence and complete trip logs. Ability to effectively present information in one-on-one and small group situations to guests and other employees of the organization. Ability to speak in a clear audible voice.
Mathematical Skills
Ability to perform basic arithmetic.Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform operations using units of American money.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems with several concrete variables in standardized situations.
Other Skills And Abilities
Ability to obtain the appropriate work authorization per gaming regulations required.Ability to work in a drug free environment and pass a chemical dependency test as required. Ability to carry out safety and emergency procedures.
Physical Demands
The physical demands described here are representative of those that must be met by the employee to successfully perform the essential functions of this job. While performing the duties of this job the employee is regularly required to stand/sit. Occasionally will lift and/or move more than 5 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception. The noise level in the work environment is usually moderate to high.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The team member is occasionally exposed to toxic or caustic chemicals and risk of electrical shock. The team member must be able to move freely in a confined area. The noise level in the work environment is usually moderate. Must be able to work in a smoking environment.
Additional Duties/ Job Dimensions
Regular attendance in conformance with standards, which may be established by Bally'sfrom time to time, is essential to the successful performance of this position. Employees with irregular attendance will be subject to Bally'sAttendance Policy. Due to the cyclical nature of the hospitality/entertainment industry.
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Bally's Shreveport

451 Clyde Fant Parkway

Shreveport, LA 71101

403 Room Hotel Casino
Gestionado Por Bally’s Corporation

Bally's Shreveport

Bally's Shreveport offers guests a timeless luxury, friendly, personal service in non-stop excitement and elegance in our luxurious resort casino, located in the heart of Downtown Shreveport.  

Bally's Shreveport Casino & Hotel features the ultimate in gaming excitement with a 30,000-square-foot gaming floor with more than 50 table games and more than 1,500 of the newest slots and video poker machines. 

We offer delicious dining, from our award-winning steakhouse to our authentic Asian noodle kitchen. Inspiring specialties await at each of our distinctive restaurants and bars.  Our hotel features 403 rooms and suites with amenities that include room service, a fitness center, meeting space, free Wi-fi, and a spa/salon.

Our guests can shop for one-of-a-kind memorabilia in our Eldorado Gift Shop and Oakley Store or unwind in Shreveport’s hottest nightspot – our Eldorado Celebrity Lounge, where the area’s best LIVE entertainment performs.

Join the Excitement at Bally's Shreveport!

We are seeking a passionate, dynamic employees. By working with us, you will experience:

  • Endless Opportunities: With our growing brand, there are countless opportunities for career advancement and personal growth.
  • Fun-Filled Atmosphere: At Bally's Shreveport, we believe in creating a work environment that is not only professional but also fun and energetic. You'll join a team of like-minded individuals who are passionate about delivering exceptional service and creating unforgettable moments.
  • Competitive Benefits: We value our employees and offer a comprehensive benefits package, including medical, dental, and vision insurance, retirement plans, and generous paid time off. Plus, take advantage of special discounts and perks at our hotel and throughout Shreveport!
  • Live the Shreveport Life: Shreveport is a vibrant city bursting with Southern charm. From its lively music scene to its delicious cuisine and exciting festivals, there's always something happening here. Enjoy a lower cost of living, a welcoming community, and easy access to outdoor activities like fishing and hiking.

If you're ready to take the next step in your gaming-hospitality career and be part of a team that knows how to work hard and have fun, apply now! Bally's Shreveport is waiting to welcome you with open arms.

Bally’s Corporation is a global casino and interactive entertainment company, headquartered in Providence Rhode Island, with a growing omni-channel presence. It currently owns and manages 16 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

The Bally’s (North America) Interactive family includes upstarts, legends, sharks, and even a primate or two. Bally’s digital division is a portfolio of top disruptor brands in sports betting, iGaming, free-to-play gaming, and poker. Bally’s (International Interactive) has been recognized as the most successful multi-brand casino and bingo operator in the world with brands that cater to audiences all across the globe.

With 9,900 employees, the Company's casino operations include approximately 15,000 slot machines, 550 table games and 3,900 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 17 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".

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