The Opportunity

Responsible for management of the club, to include service functions of the players club, execution of club promotions and events, and ticketing system for entertainment efforts. This role will assist the Marketing team with programming to achieve objectives regarding revenue and profitability, identifying opportunities to increase efficiency and effectiveness.

MEETING PERFORMANCE EXPECTATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job, but this is not a comprehensive list of all expectations. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. 

What You Get to Do

• Maintains a strong working knowledge of the current software of the players club system for completing necessary duties such as, enrolling new members, maintaining Guest accounts, redemption of points and promotional offers, etc.
• Develops and oversees players club operations in accordance with established company policies and procedures.
• Ensures accuracy in all efforts related to the players club system for oneself and team.
• Responsible for understanding Title 31 and pertinent gaming regulations; required to check and submit appropriate documentation when needed, including the submission of CTRs and MLTs.
• Provides leadership and direction for the players club team to effectively serve our Guests, continuing to be a resource and ensuring proper execution for loyalty programs and promotions.
• Decides the final outcome of guest disputes involving complimentary items and redemption of coupons and other promotions when a supervisor cannot reach an appropriate resolution.
• Facilitates the flow of information throughout the player’s club by organizing and officiating regularly scheduled meetings with all Associates; creatively resolving problems in the department by listening to ideas, probable solutions, and addressing potential conflicts.
• Maintains positive working relationship with vendors and internal departments to ensure successful deployment, operations, and road mapping of systems and products.
• Monitors monthly budget and individual line items, completing variance reports in full by deadline.
• Develops annual budget for the players club department aligning investment and ROI goals with forecast, with the ability to change course when goals are not being met.
• Works closely with Marketing team members to assist with creating and distributing external and internal communication of all property events and promotions.
• Develops exciting, innovative marketing programs and events that increase player base, drive long-term loyalty, encourage tier growth, and supports player proposition.
• Fosters successful development, deployment, and monitoring of acquisition programming, ensuring database health. 
• Works with Marketing and operational leaders to support entertainment, promotions, and events, working as necessary.
• Maintains appropriate staffing levels by interviewing, onboarding, training, scheduling, evaluating, promoting, disciplining, and terming associates, as necessary.
• Perform other assigned duties related to this role, contributing to the overall success of the department.

What We Look For In A Person

• Values based leader and active role model in living and teaching the MLCV Way.
• Excellent written, verbal, and interpersonal communication skills.
• Self-starter with the ability to thrive in a fast-paced environment. 
• Maintains a positive attitude and philosophy consistent with the company mission, vision, and values.
• Trustworthy and collaborative relationships with others.
• Delivering guest service that is more immersive, customized, and responsible to changing expectations.

What We Offer You

• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.

What Qualifies You

• Four (4) year degree in marketing or related field required or a minimum of (5) years of related experience in marketing, sales, guest services, promotions or hospitality or an equivalent combination thereof.
• Minimum of three (3) years of experience working with a loyalty program, players club and/or player tracking system.
• Minimum of three (3) years supervisory experience required.
• Must be able to secure a license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.