Under the direction of the Training Department, the Department Trainer conducts regular training sessions, workshops, and seminars for new hires and existing staff, emphasizing service excellence, product knowledge, and operational procedures. The Department Trainer will collaborate with the training department and Operations to determine opportunities to improve performance and ensure compliance with brand standards, safety regulations, and sanitation protocols in all venues.

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This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

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MINIMUM QUALIFICATIONS:

• Must be a minimum of 21 years of age.
• High School diploma and three (3) years of supervisory experience within the casino gaming industry required. Bachelor’s degree preferred.
• Prior casino experience required.
• Knowledge of various casino department operations.
• Demonstrated experience creating training plans required.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

SUPERVISION RESPONSIBILITIES:����

• N/A

COMMUNICATION:

• Makes efforts to keep informed of company information and communications by reviewing property bulletin boards, digital signage, and company newsletter.
• Conducts at least bi-weekly One-on-One meetings with direct reports, soliciting input from employees.
• On an individual basis or in a group format, explains why, shares information, and communicates the purpose of decisions to applicable staff.
• Ensures company information provided by management is effectively communicated.

DEPARTMENT OPERATIONS:

• Establishes and administers training programs for managers and FB staff regarding brand standards, safety regulations, and sanitation protocols in all FB outlets.
• Determines needs, prepares course materials, and facilitates presentation of materials.
• Conducts training sessions for new and existing staff members in all locations with FB venues.
• Trains FB managers on inventory control, purchase log, meal count procedures, and daily FB operations.
• Trains staff in different types of service equipment, service styles, grooming and hygiene, professional appearance, guest facing communication skills.
• Develop specific training for upselling FB venue items.
• Works with department hiring managers and HR staff to arrange and schedule training.
• Develops FB staff for company succession management and mentorship opportunities.
• Ensures consistent adherence to company policies, procedures, and service standards.
• Provide guidance and support to team members.
• Collaborates with management to identify training needs and develop customized programs.
• Stay updated on industry trends and best practices to continuously improve training methods.
• Maintain accurate records of training activities and employee progress.
• Acts as a leader and mentor to all FB employees, fostering a culture of continuous improvement and professional development.
• Assists FB Managers in financial management, including budget adherence, profitability optimization, and fair compensation practices.
• Performs all other related and compatible duties as assigned.

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GUEST SERVICE:

• Provides excellent internal and external guest services, always treating internal and external guests with courtesy and consideration.
• Cooperates and communicates with all fellow employees, always exhibiting mutual respect and consistently projecting a positive, helpful image/attitude.
• Responsible to greet each customer and promote outstanding guest relations.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Read, write, speak, and understand the English language. Read professional publications, industry magazines/journals, newsletters, and documents.
• Perform advanced mathematical computations in the preparation and assistance of departmental budgeting.
• Protect the Company’s value by keeping information confidential.
• Excellent communication and people skills, with the ability to effectively train and motivate individuals.
• Ability to adapt to various work environments and effectively manage teams.
• Strong organizational and time management skills.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Perform assigned tasks under limited supervision. Follow written and verbal instructions.
• Present facts and recommendations in oral and written form. Prepare written reports and correspondence to upper management as required.
• Utilize MS Office products at intermediate (import/export data, create templates) skill level.
• Exercise sound judgment and make decisions in a manner consistent with the essential job duties and responsibilities.
• See problems and avoid situations that could be deemed illegal or represent a safety hazard to fellow employees or guests.
• Respond to inquiries or complaints from employees, guests, regulatory agencies, and others.
• Maintain physical condition and stamina appropriate to perform assigned duties.
• Update job knowledge by participating in educational opportunities; professional organizations; attending expos/conventions; and developing/maintaining professional and personal networks.

PHYSICAL DEMANDS:

• The employee is also regularly required to stand for extensive periods of time, walk, sit, and use hands to finger, handle, or feel objects, tools, or controls.
• Ability to sit, stoop, kneel, crawl, balance, or crouch while performing duties.
• Ability to use hands to finger, handle, or feel.
• Ability to use arms to reach and lift above shoulders.
• Must have normal auditory and good verbal communication.
• Ability to lift upwards of 20 pounds.
• Ability to drag, push, or pull up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

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REGULATORY COMPLIANCE:

• Monitors all relevant activities of the area of responsibility, to ensure that all applicable laws, rules, regulations and controls of the organization, and the National Indian Gaming Commission (NIGC) and the Osage Nation Gaming Commission (ONGC) are understood and enforced by all applicable personnel.
• Maintains excellent working relationships with other Company staff and all applicable regulatory commissions and other agencies as may be applicable to ensure compliance.
• Performs all duties in accordance with company core values, objectives of the Osage Nation, internal policies and procedures, as well, as applicable laws and gaming regulations, including but not limited to, the state-tribal compact, IGRA, MICS, ONGR, the Bank Secrecy Act, Office of Foreign Asset Control, USA Patriot Act and Privacy Act.

WORK ENVIRONMENT:

• Work is typically performed within an office and casino setting.
• Exposure to second-hand smoke.
• Evening, weekend shifts, extended hours, and irregular shifts may be required. Ability to work nights and weekends required.
• The noise level in the work environment is moderate to high.
• The employee may be exposed to risks associated with travel between properties and back and forth to other areas as may be required due to business demands.