SUMMARY                                                                                                                                                          

The General Manager oversees all operating aspects of Kiowa Elk Creek Casino and its team members, while maximizing profitability of gaming operations in accordance with company goals, objectives, policies and procedures.  Collaborates with the executive team in strategic planning, development of short- and long-term casino marketing programs, and the execution of additional profit measures to ensure revenue growth and the expansion of Kiowa Casino services. Oversees Management by Objective (MBO) programs and Tribal Development programs to ensure their prioritization and success.  All duties are to be performed within the guidelines of the organization’s policies and procedures, tribal regulations, and all federal/state laws, as needed.

ESSENTIAL DUTIES & RESPONSIBILITIES

All Team Members must embrace and deliver Kiowa’s Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP’s, and any other related training.

Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.

Maximize and support employment opportunities for qualified Kiowa Tribal members.

Develop Kiowa Tribal team members in the Administration Department and support strategic plans that have been developed with the CEO, KCOA, and the Executive Branch of the Kiowa Tribe.

Maximize gaming operational profits, cost savings, continuous improvements, and guest service standards.

Manage and monitor the Gaming team member skill sets, abilities, and growth potential in order to build an effective casino department and support promotional or training opportunities for Team Members.

Review monthly financial reports and present to the CEO, KCOA, and the Executive Branch of the Kiowa Tribe, including explanation of variances to budgets, unforeseen expenses, and current / ongoing challenges.

Present an annual operating and capital budget for gaming/hospitality operations for review, discussion, and approval to the CEO, KCOA, and the Executive Branch of the Kiowa Tribe.

Present reports as required by the CEO, KCOA and the Executive Branch of the Kiowa Tribe as outlined in the KCOA charter.

Formulate and recommend gaming operating policies or changes in policies to the CEO for review and approval.

Resolve problems property wide and recommend courses of action to resolve problems that are beyond the scope of directors.

Oversee a Management by Objectives (MBO) program consistent with the strategic goals that have been established with the CEO, KCOA, and the Executive Branch of the Kiowa Tribe.

Positively promote the enterprise in the community and trade associations in a timely, professional manner.

Act as a liaison with strategic partners, vendors, media representatives, and business groups, as needed.

Ensure gaming operations are in compliance with all policies and procedures that have been established by the CEO, KCOA, and the Executive Branch of the Kiowa Tribe.

Support the recruitment, selection, individual development and monitoring of the executive management team and other senior management personnel to ensure the Company maintains a comprehensive succession plan with a strong emphasis on qualified Kiowa Tribal members and their ongoing development.

Negotiate contracts and review with legal counsel for compliance, as needed.

Responsible for ensuring all human resources policies are consistently and fairly enforced and ensure administrative consistency and documentation of all Kiowa Casino policies and procedures.

Adhere to all regulatory, departmental, and casino policies and procedures, Title 31 and to the MICS, and ensure departmental compliance to all applicable and regulatory guidelines governing its operations.

Perform additional duties or projects, as assigned.

The list of essential job functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.

EDUCATION & EXPERIENCE

• High School diploma or GED is required
• At least 21 years of age.
• Bachelor’s degree in Business Administration, Casino Management or Finance and 6 years’ experience at the Director level, or above, with multi-revenue department experience, or equivalent combination of education and experience.
• Working knowledge of the Gaming Industry and the regulations governing gaming operations.

PREFERRED:

• Master’s degree in Hotel, Business Administration or related field preferred.
• Demonstrated understanding of Casino Marketing and Service approaches that result in increased EBITDA and Guest Advocacy
• Experience in Native American Gaming preferred.

REQUIREMENTS, SKILLS & ABILITIES

• Must be at least 21 years of age.
• Must be able to work in a fast-paced environment and have regular and reliable attendance.
• Ability to work cooperatively and professionally with all departments and all team members.
• Ability to maintain the highest confidentiality.
• Ability to independently manage multiple tasks in a professional manner.
• Ability to maintain a professional appearance and demeanor, especially when faced with critical situations or unforeseen circumstances.
• Ability to create and manage strong teams and foster team member engagement.
• Ability to establish priorities and meet deadlines in a complex, fast-paced business environment.
• Application of accurate, highly organized administrative skills with strategic direction, good planning and adaptation to changing priorities.
• Application of excellent verbal, written, interpersonal and communication skills to effectively interface with executives, guests, and team members.
• Application of excellent analytical problem-solving skills and strong project management skills that achieve desired results and that resolve conflicts or challenges.
• Application and understanding of budgeting, forecasting, financial controls, and profit / loss statements.
• Application of strong computer skills in word processing, databases, and spreadsheets (ability to demonstrate proficiency).
• Proven skills to design and evaluate operating policies and procedures that ensure all processes are properly protecting company assets and are compliant with State, Federal, Tribal, and Regulatory requirements and guidelines.
• Proven skills in appropriately planning, reporting, presenting data or vital information to groups and/or to media inquiries.
• Proven skills to impart knowledge, training, advice and counsel, to empower and enable others to see alternatives, and to foster the professional growth of others.
• Proven skills to identify and promote the key performance indicators required to execute finance, marketing, and/or other business strategies and assess team and financial performance relative to these measures.

SUPERVISORY RESPONSIBILITIES

This position is responsible for the management of all staff in the Casino and/or Gaming Operations.

LICENSES & CERTIFICATIONS

• Ability to obtain and maintain Gaming License is required.
• Key positions require knowledge and application of Title 31 reporting requirements.
• Must have the ability to pass comprehensive background check and drug test.