Closing Date November 22, 2024 At 400 Pm

Pay Rate:  $18.00 per hour

This position is responsible for the protection of the enterprise, its assets, employees and guests, as well as demonstrating the GILA WAY.

Essential Duties And Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests. 
• Greets guests and performs identification checks of all individuals who appear to be under the age of 21.

• AMBASSADOR DUTIES:
• Welcomes and provides anticipatory guest service to guests entering the casino main entrances.
• Thanks and welcomes back guests that are departing the casino entrances.
• Performs bag checks inspections of backpacks or similar bag types to inspect for weapons, drugs or contraband.
• Performs other duties as assigned.

• PATROL OFFICER DUTIES:
• Patrols and responds to the exterior casino area (parking lots, parking garage, exterior building, land etc.) and provides a highly visible security presence for the exterior of our property.
• Identifies potential criminal activity in parking, exterior doors and perimeter areas.
• Perform multi-floor hallway checks and hotel door room security checks.
• Maintains a highly visible security patrol presence in hotel areas.
• Performs other duties as assigned.

• RESPONSE DUTIES:
• Patrols and responds to the casino floor and provides a highly visible security presence for the interior of our property.
• Identifies potential criminal activity on the casino floor and monitors those targets and mitigates the criminal opportunity.
• Acts as Patrol Officer when needed.
• Performs other duties as assigned.

Skills/ Requirements

• High School Diploma or equivalent preferred.
• Prior casino security, hospitality, military, or law enforcement experience preferred. 
• Ability to interact with guests in a calm and professional manner in an effort to control the situation and reduce escalation
• Ability to establish and maintain effective working relationships.
• Must pass a pre-employment drug/alcohol test and agree to maintain a Drug-Free Workplace as a condition of employment.
• Must pass a full background check to be certified/licensed prior to employment.
• Ability to perform the GILA WAY which is as follows; Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest. 
• Must possess excellent guest service skills, strong telephone etiquette, and be a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
• Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
• Strong interpersonal and communication skills, both written and oral. 
• This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.