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Specialist - IT Support

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Description

Why Bally's?

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

The Role

Provide onsite and remote IT technical support for a diverse and complex technical environment covering many different IT methodologies.

Responsibilities
  • Maintain a pleasant, friendly, and welcoming attitude toward all external and internal guests at all times.
  • Effectively handle all service calls.
  • Accurately assess user issues, and research, diagnose, and resolve problems.
  • Promptly refer higher-level issues to other members of MIS team for resolution.
  • Follow up with users to ensure adequate problem resolution.
  • Maintain and support applications and workstations.
  • Maintain and support servers and data communications equipment.
  • Maintain integrity and security of company information through effective backup and restoration procedures and disaster recovery planning.
  • Perform system security audits to meet compliance requirements.
  • Perform preventive maintenance and repair services to all IT related equipment as needed.
  • Implement and install new software and hardware as needed.
  • Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and team member information.
  • Keep work area in a clean and orderly manner.
  • Ensure the safety and security of all guests and team members.
  • Comply with all policies and procedures established by Bally’s KC and department management.
  • Other duties as assigned or any reasonable request from any member of management.
Qualifications
  • A high school diploma or GED is required.
  • An associate’s degree in a related field plus at least 2 years of experience, or the equivalent combination of education and experience, is required.
  • Strong knowledge of PC’s, servers, networks, software, hardware, and telecommunications equipment is required.
  • Experience with Windows 10, Office 365, Active directory, VMware, Cisco, Server 2012-2019, SQL preferred.
  • Experience with WDS/MDT, WSUS and image creation and deployment.
  • Network cabling installation and termination.
  • Must obtain Missouri Gaming Commission occupational license.
  • Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime.
  • Read, write, and understand complex instructions and operating manuals.
  • Communicate appropriately with all casino guests, casino departments, and fellow team members.
  • Understand and adhere to all Missouri Gaming Commission regulations and any other applicable federal, state, and/or local regulations.
  • Accurately perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.
What’s In It For You
  • Competitive Salary with annual performance reviews
  • Comprehensive health coverage plan that includes medical, dental, and vision
  • 401(K)/ Company Match
  • Employee Stock Purchase Plan
  • Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Qualifications

Strong technical expertise in hardware, software, and network troubleshooting.

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Bally's Kansas City

1800 East Front Street

Kansas City, MO 64120

Casino
Gestionado Por Bally’s Corporation

Bally's Kansas City

Bally’s Kansas City features a 45,000 square foot casino with 900 slot and video poker machines and over 20 table games.

Food & Beverage venues include the 1800 Baccarat Lounge featuring 1800 Noodle Bar, and the Celebrity Casino & Lounge, the Tiki Bar, Best Odds Quick Bites, and Chickie’s & Pete’s sports bar.

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. 

It also owns Bally’s Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company’s casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. (“Queen”), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally’s jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally’s portfolio. Bally’s will also become the successor of Queen’s significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).