POSITION SUMMARY
The Director of HR Operations is a thoughtful and progressive leader managing functions of the Human Resource Department with a continuous improvement mindset focused on efficiency, effectiveness, and guest service. 

This position is responsible for multi-functional HR support on an operational level in the following divisions: HR Reception, Team Member Relations, Benefits, Leave of absence administration, Recruitment, Policy administration, system management and efficiency, and other HR related functions. The Director of HR Operations is engaged in a wide variety of organizational priorities and plays an integral role as a change agent in implementing strategic business plans.

ESSENTIAL FUNCTIONS

• Responsible for redefining hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Strategic thinker who is proactive, establishes high expectations, and incorporates performance measurements to ensure results consistent with the overall goals of Graton Resort & Casino.
• Establishes clear objectives for the Human Resource Department that are aligned with the overall People strategy and strategic plans of Graton Resort & Casino and will hold the team accountable for achieving positive results.
• Stay abreast of what is happening across the organization and understand the influence of the dynamics to use that information to establish alliances to achieve organizational objectives.
• Have a deep understanding and respect for the organization's culture and norms of behavior.

Leadership

• Serve all leaders of the business by providing analysis and advice on all matters related to Human Resources functions, programs, or policies.
• Inspire continuous improvement by collaborating in the development, implementation, and assessment of Human Resources' strategic, tactical, and operational plans to align them with Graton's strategic plan and priorities.
• Identify, define, and implement solutions that address the needs of the business, while considering broader implications and outcomes.
• Work with the Org Development Director on crossover projects to support Training and Team Member Engagement programs and initiatives. 

HR Operations

• Oversee the operations and administration of HR Reception, Team Member Relations, Benefits, Recruitment, and HRIS.
• Direct and implement initiatives and projects associated with HR operations.
• Assure compliance of retention and recordkeeping of department files.
• Oversee Team Member Relations processes and policies to ensure fairness and consistency.
• Provide supervision, evaluation, and accountability coaching to all leaders across the organization.
• Empower leaders to remediate conflicts with Team Members and apply appropriate employment laws
• Continually evaluate and enforce Human Resources policies and procedures to ensure compliance with laws and regulations and business needs.
• In participation with the HR Manager oversee the relationship, resolves issues, and attend meetings related to union matters in cooperation with the CHRO in bargaining for union contracts

Recruitment and Staffing

• Create, evaluate, and maintain the recruitment strategy that will support each phase of expansion.
• Identify talent trends and gaps before they affect the business and work with impacted departments to provide viable solutions.

Performance Management

• Oversee the process for annual performance reviews and development plans.
• Conduct performance review of HR Team and participate in goal setting for the department.

Compensation and Benefits Administration

• Oversee the efficient administration of Team Member benefits.
• In collaboration with the CHRO evaluate and propose changes to TM benefit plans and programs.
• Work with benefit brokers to finalize annual benefit renewals and complete the process for the 5500 filing.
• Oversee the change, testing, and implementation process for open enrollment.
• In collaboration with the CHRO, conduct the periodic review, revision, and general maintenance of position classifications, salary grades, and salary ranges.
• Review and process monthly billing for all carrier invoices.
• Oversee the process for anniversary, merit, and union contract mandated pay increases

REQUIRED KNOWLEDGE AND SKILLS

• Possess the management style to successfully facilitate various change initiatives and develop and maintain productive working relationships with a wide range of stakeholders.
• Approachable and open communicator with the ability to work collaboratively and effectively with a diverse team.
• Credible advisor who is committed to mentorship and the professional growth of both the HR Team and all Graton Resort & Casino Team Members.
• Exceptional leader with expertise in all Human Resource functions.
• Current with best practices and has a strong foundation with personnel-related employment laws.
• Resourceful problem solver with a strong focus on excellent guest service and a high level of personal and professional integrity.
• Ability to thrive in an environment operating at a rapid pace with high intensity and frequent change; with the ability to juggle multiple projects or tasks at once and take on new initiatives with short notice.

REQUIRED QUALIFICATIONS

• 7+ years' experience at a managerial level within HR covering multiple functions/departments.
• Bachelor's degree
• Experience with HR systems and paperless processes -- ADP preferred

ERGONOMIC QUALIFICATIONS
While performing the duties of this position, the Team member may be required to frequently sit, stand, walk, bend, twist, lift, grasp, pull, stoop, crouch, and reach. There may be prolonged periods of sitting, keyboarding, and reading. The Team Member may occasionally lift up to 15 pounds with or without assistance. Talking and hearing are essential to communicate.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Team Member encounters while performing the primary functions of the job. Normal office conditions exist, and the noise level in the work environment can vary from low to moderate, and is typical of most office environments with telephones, frequent interruptions, and background noise. Limited overnight travel may be required from time-to-time.