Job Title:  Jackpot Product Specialist

Job Description

FABITrack division of First American Bankcard Inc. is seeking a Jackpot Specialist team member. This role will assist our team with implementing our system for clients across the U.S.  The ideal candidate will have strong communication and presentation skills, with a background in the casino industry—particularly in handling jackpot payouts. Experience working with technology/computers and problem-solving skills will be essential to assist clients effectively and efficiently.

Essential Duties & Responsibilities

• Assist with the implementation and setup of the jackpot product system for new clients, ensuring smooth onboarding and integration.
• Provide training and support to clients for use of system, ensuring a high level of understanding and satisfaction.
• Collaborate with team members to identify and resolve any technical issues or challenges that arise during the implementation process.
• Troubleshoot and resolve system-related issues as they arise, offering practical solutions in a timely manner.
• Experienced with data input, database management, and maintaining accurate records.

Schedule and travel

• 8 AM to 5 PM CT – Monday through Friday.
• Some nights and weekends required.
• Travel will be required 50% of the time.

Education and Experience

• Bachelor’s degree required, or combination of college education and job experience may be considered.
• Casino experience required.
• Experience with FABITrack and/or the FABIJackpot system is preferred.
• Strong verbal and written communication skills, including presentation and public speaking skills.
• Experience troubleshooting and managing support tickets to provide resolution.
• Computer skills including G-suite and MS Office products, required.
• Must be able to pass a background check.

Physical Requirements of the Job

• Constantly operates electronics, such as computers, printers, phones, etc.
• Has the ability to communicate accurate information and ideas so others will understand. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• Is regularly required to sit for daily duties. Standing and walking for long periods of time when on installations.
• Is required to be able to reach up, bend down, grab or hold equipment, pick up no more than 20 lbs.

Team Member Benefits

PTO & Paid Holidays - Individual Medical/Dental/Vision Coverage - 401k - Relocation Subsidy