Donde los buscadores de empleo se conectan con
empleadores de Juegos de Azar-Hospitalidad/Tecnología

Assistant Front Office Manager

Aplica Ahora Guardar este trabajo
Varies
If you have 3-5 years of experience in a high volume hotel, front office, reservations or room division management, with a 4 yr. degree, our Asst. Front Office Manager is an excellent opportunity for advancement in our 5-Star Hotel & Casino - a Great Job & Great Benefits!

      I.                        Function (Scope and Main Purpose of Job)

The Assistant Front Office Manager is responsible for supervising and administering the operation of the Front Office Department.

      II.                        Core Service Standards

CLEAN: Must make the property shine and look impeccable while maintaining a neat CLEAN and crisp personal appearance

SAFE: Must make guests feel SAFE and comfortable through creating a worry free, carefree experience.

Fast: Provide FAST and efficient service with accuracy. Meet service time requirements and anticipate guest needs.

FRIENDLY: Greet each guest with FRIENDLY welcomes, making eye contact and smiling. Use H.E.A.R.T. steps to ease guest concerns. Say thank you to departing guests.

FUN: Work passionately as a team to create a FUN experience both for everyone who works and plays here

    III.                        Specific Responsibilities and Duties

  1. Responsible to the Front Office Manager for successful performance of assigned duties
  2. Responsible for the supervision and performance of Guest Service Agents,  Rooms Control Agents, Night Auditors, Bell Persons, and Shuttle Drivers
  3. Oversee the daily operation of services for the hotel room operations and the execution of deposits & billing
  4. Address all guest service needs and resolve any service related problems or issues
  5. Assist front office staff in understanding guests' ever changing needs and expectations
  6. Knowledge of guests' needs assessments and quality standards for service
  7. Order supplies to ensure proper par levels
  8. Monitor team performance on an ongoing basis
  9. Establish and maintain effective channels of communication with team members
  10. Perform all administrative duties as necessary including attendance records & coaching and counseling
  11. Address and follow through with all departmental maintenance and equipment needs
  12. Assist in managing the budget for the Front Office
  13. Ensure the safety and security of employees and customers
  14. Maintain highest occupancy level working closely with sales and revenue management regarding group bookings and occupancy and rating related trends. Achieve measurable goals to ensure highest level of guest service/satisfaction
  15. Review staffing levels to maintain budgeted levels employment.  Delegate authorized and assigned responsibilities
  16. Participate in the hiring process of Front Office staff to ensure best selection
  17. Review rooms activities and promotional status with Hotel leadership
  18. Meet with departmental directors and managers as necessary
  19. Other duties as assigned.

   IV.                        Job Requirements (skills, knowledge, and abilities)  

  1. Able to read and interpret instructions and direction for guests
  2. Able to communicate without impediment with guests and staff in all areas relating to guest service
  3. Ability to analyze and interpret departmental needs and results
  4. Knowledge of front office and reservation procedures and Innkeepers Laws
  5. Ability to solve complex problems
  6. Ability to perform assigned duties under frequent time pressures
  7. Broad variety of tasks and deadlines requires an irregular work schedule
  8. Ability to perform assigned duties in an interruptive environment

     V.                        Educational Requirements

  1. Education: High School education or equivalent
  2. Experience: 3-5 years of experience in a high volume hotel, front office, reservations or room division management with a 4 year degree in a related field or equivalent work experience.
  3. Must be able to obtain and maintain a valid gaming license as determined by the Maryland State Lottery.

   VI.                        Physical Requirements 

  1. Lifting up to 50lbs
  2. Pushing/Pull up to 50lbs
  3. Carry up to 50lbs
  4. Some Bending / kneeling
  5. Frequent Walking
  6. Frequent Standing
  7. Some Sitting
  8. Climbing steps

 VII.                        Working Conditions

  1. 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 3000 employees
  2. Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
  3. You will work in an environment where smoking is allowed.
Live! Casino and Hotel Philadelphia

900 Packer Avenue

Philadelphia, PA 19148

208 Room Hotel Casino
Gestionado Por The Cordish Companies

Competitive Medical, Dental, & Vision Plans, Flex Spending Account, Prescription Coverage, Smoking Cessation Program, Gym Membership Credit, 
Virtual Care Options, and more!

Live! Casino and Hotel Philadelphia

Live! Casino and Hotel Philadelphia has transformed the South Philadelphia Stadium district into a nationally unrivaled one-stop destination to enjoy the fast-paced action of four major professional sports teams, memorable entertainment, premier dining, well-appointed hotel accommodations and world-class gaming. Conveniently located off I-95 and I-76, the facility features more than 200 luxury hotel rooms that are Sharecare Health Security VERIFIED™ with Forbes Travel Guide, a FanDuel® Sportsbook and Lounge, over 2,100 slots and electronic table games, and 150 live action table games, including a dedicated poker room. 

New dining and entertainment options include the Zagat-rated #1 steakhouse The Prime Rib®; Luk Fu, serving authentic Asian cuisine; Sports & Social Philly, a one-of-a-kind sports restaurant, gaming venue and social lounge; the 10th Street Market, a unique food hall featuring Guy Fieri's Taco Joint and Guy's Burger Joint; Philadelphia-favorites Lorenzo and Sons Pizza, Termini Bros. Bakery and Sang Kee Noodle Bar & Kitchen; Morty's Deli and Luckie's Liquor. A spirited nightlife scene at Center Bar and R Bar rounds out the Live! experience. 

Our property offers more than 15,000-square-feet of customizable meeting and event space, as well as ample, secure parking. Live! Casino & Hotel Philadelphia was developed and remains owned and managed by Stadium Casino RE, LLC, an affiliate of The Cordish Companies, the premier developer of Live! dining, entertainment, gaming, hotel and sports-anchored destinations in the country.

WE’RE COMMITTED TO CREATING AN UNRIVALED GUEST EXPERIENCE.
That begins with a commitment to one another. We empower our team members to make good decisions for our guests, and we encourage our team to think beyond their job description to help make that happen.

WE’RE COMMITTED TO FAIRNESS.
That includes everything from how you’re compensated, to how you’re treated on the job. We firmly believe that all our team members – from the casino floor to the corner office – have a fundamental right to respect and fairness.

WE’RE ALL IN IT TOGETHER.
While it’s true that one person can (and often does) make a huge difference, we’re much stronger when we work as a team. That’s why we foster a sense of togetherness among all our team members. No matter what your division or department, you have the power to help move us forward.

WE KEEP IT FUN.
Hey, we’re in the business of entertainment, right? We’ll make sure we all work together to get the job done, and have a good time doing it!