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Guest Operations Manager

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Remuneración: $56,900 to $76,800 per year

The opportunity

Delaware North Parks and Resorts is hiring a full-time Guest Operations Manager to join our team at the Kennedy Space Center in Merritt Island, Florida. As a Guest Operations Manager, you will be responsible for leading daily park operations on-site, serving as the company’s representative to guests, clients, and team members. If you enjoy working with people from diverse backgrounds, like a fast-paced job, and seek hands-on learning, our Parks and Resorts team invites you to apply today. 

Pay

Minimum – Anticipated Maximum Base Salary: $56,900 – $76,800 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/>https://careers.delawarenorth.com/benefits/

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What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer: 

  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match 
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

  • Oversee daily operations of attractions, tours, and exhibits, ensuring a seamless guest experience 
  • Manage front-line team members, maintaining operational standards, service quality, and appropriate staffing levels 
  • Ensure all operational areas are show-ready, properly staffed, and prepared for guest interactions 
  • Oversee labor management, scheduling, and compliance with staffing agreements and policies 
  • Foster teamwork and collaboration across departments to enhance guest services and special events 

More about you

  • Bachelor’s degree in hospitality management, business, or a related field preferred but not mandatory; equivalent experience may substitute 
  • Minimum of 2 years of management experience in a theme park or attraction environment preferred   
  • Experience with Microsoft Office programs, ticketing systems, exhibits, AV, and ride systems  
  • Experience in guest operations and excellent communication skills 

Physical requirements

  • Ability to lift up to 50 pounds
  • Continous walking and standing

Shift details

Day shift
Evening shift
Evenings as needed
Holidays
Weekends

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Delaware North at Kennedy Space Center Visitor Complex

State Road 405

Orlando, FL 32899

Regional Office
Gestionado Por Delaware North

Delaware North at Kennedy Space Center Visitor Complex

Who we are

The Kennedy Space Center Visitor Complex is the visitor center at NASA’s Kennedy Space Center in Florida. We offer our team members discounted meals, wellness rewards programs, and a 4-week on-the-job training program. Friends and family perks include up to 12 complimentary tickets with 4 parking passes per year to share. Additionally, team members receive 5 visits per year with up to 3 guests for visits at discounted rates to other popular Florida attractions.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

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