SUMMARY 

Administer professional massage, bath rituals and body treatments to guests. Utilizes knowledge of and provides services covering numerous massage modalities including Swedish, deep tissue, reflexology, hot stone, relaxation, and prenatal. 

ESSENTIAL DUTIES OF THE POSITION:

• Be on time for your shift, prompt with each appointment and perform services within the appropriate time allotted for the service. 

• Receive guests on time for their service in a courteous, professional and polite manner. 

• Provide consistent professional massage and body treatments in accordance with spa protocols and accepted certification practices. 

• Properly open and close each shift according to Standard Operating Procedures and Spa protocols. 

• Properly care for equipment, using proper sanitation and use proper amounts of product to assist with cost controls. 

• Provide accurate and detailed descriptions of spa treatments, packages, services, treatment contraindications, facility features and hours of operation. 

• Have complete knowledge and understanding of all services and products offered. 

• Perform prep work, properly clean and restock room as required. 

• Actively promote the spa, treatments, services, sessions, and retail, as well as programs, promotions and/or discounts available in the Spa or on property. 

• Responds promptly to guest requests, complaints or inquiries professionally, courteously and promptly reporting to a supervisor if needed. 

• Maintain a clean, safe, fully stocked and well organized work area. 

• Assist in all areas of the spa operation, including locker room and fitness center as needed, as requested by management. 

COMPETENCIES 

• Values based leader and active role model in living and teaching the MLCV Way 

• Trustworthy and collaborative relationships with others 

• Creativity and ability to be flexible in consideration of the Guest experience. 

• Knowledge of latest nail trends. 

• Exceptional Guest service. 

EDUCATION and/or EXPERIENCE:

• Must have a Degree or Certificate from an accredited Massage Therapy Program. 

• Previous spa experience and massage therapy experience preferred.