SUMMARY

Responsible for assisting the Banquet Manager in ensuring maximum guest service and satisfaction, by orchestrating, through the Banquet team, production and service of quality food and providing the Mille Lacs Corporate Ventures standards of excellence in all phases of banquet service.

MEETING PERFORMANCE EXPECTATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION

• Types, takes dictation, and distributes menus to clients and all related departments to ensure orderly and efficient operation of department.

• Follows up on upcoming menu changes and distributes the menus.

• Performs correspondence from the banquet manager to clients.

• Maintains efficient and consistent phone communications with clients to ensure the banquet department is well informed of any changes.

• Assists with questions regarding functions, reservations, etc. to ensure Guest satisfaction.

• Gathers information and communicates as needed to other departments to maintain accurate information among department members.

• Maintains files in orderly and up-to-date manner to ensure departmental efficiency.

• Completion of all tasks in a timely manner.

• Knowledge of Mille Lacs Corporate Ventures internal controls, policies, and procedures.

• Promotes self-development by participating In Learning and Development management programs.

• All other duties as assigned.

LEADERSHIP FRAMEWORK

• Serves and develops others by building relationships.

• Fosters an inclusive workplace where inclusion and individual differences are valued.

• Collaborates across boundaries to achieve common goals.

• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.

• Sets direction and influences others to translate vision into action.

• Demonstrates drive for continued personal and professional growth.

EDUCATION and/or EXPERIENCE

• Three (3) years hospitality experience with two (2) years progressive banquet operations experience required.

• Serv-Safe Certification preferred.

• Alcohol Awareness (CARE) Certification preferred if applicable.

SPECIAL QUALIFICATIONS

• Must be able to secure license from Gaming Regulatory Authority.

• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).

• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.

MATHEMATICAL SKILLS

• Must be able to add, subtract, multiply and divide in all units of measure, using whole numbers, percentages, common fractions, and decimals, and work with mathematical concepts such as statistical inference.

REASONING ABILITY

• Must be able to apply common sense understanding to a variety of situations, to collect data, analyze facts, and determine appropriate response.

PHYSICAL DEMANDS 

• Talk and hear; ability to communicate effectively.

• See and adjust focus to include close, distance, depth, and peripheral vision.

• Stand, walk, run, sit, (up to 8 hours) balance, stoop, kneel, climb, crouch, and/or crawl.

• Handle objects, tools, and controls; reach with arms and hands.

• Be able to lift and carry objects up to one hundred (100) lbs.

WORK ENVIRONMENT

While performing the duties of this job, the associate is regularly exposed to:

• A low-to-moderate noise level (offices).

• A moderate-to-loud noise level (public areas).

• Moving mechanical and/or electrical components.

• Chemical solutions such as cleaning, polishing and lubricating compound.