Closing Date November 20, 2024 At 500 Pm

Pay Rate: $18.00 per hour plus tips

Position Summary

To help and assist with the placement of wagers on all sporting events from around the globe, while protecting the assets, as well as demonstrating the GILA WAY.

Essential Duties And Responsibilities 

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Ensures compliance with Gila River Casinos and Arizona Department of Gaming Compact rules and regulations and internal controls.
• Ability to handle and deal with verbal and/or behavioral conflicts.
• Remains diplomatic during situations of verbal disagreement with guests.
• Reports any problems or suspicious activities to Sports Book Supervisor. 
• Writes and cashes tickets in accordance with departmental policy and ensure Title 31 compliance. 
• Maintain and balance cash drawer.
• Covers shifts for supervisors as needed.
• Educate guests on how to wager on all sporting events.
• Perform basic math for counting chips and currency issued to and received from each guest. 
• If part-time, willingness and ability to work varying days and hours at all casino locations
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

Supervisory Responsibilities

This position currently has no supervisory responsibilities, however when covering shifts for supervisor will directly supervise multiple sportsbook writer employees.  Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Education And/Or Experience

1. High School Diploma or equivalent preferred.
2. Work varied shifts to include weekends and holidays. 
3. Ability to perform the GILA WAY which is as follows: Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest,
4. Must possess excellent guest service skills, strong telephone etiquette, a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
5. Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
6. Strong interpersonal and communication skills, both written and oral.
7. This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Important Notes

As a condition of employment, all new hires must pass the following:

Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.