Position Summary: 

The Hotel Housekeeping Manager is responsible for the successful operation of the Hotel Housekeeping and Laundry departments. Ensure the cleanliness of the Hotel rooms, hallways and lobby areas. Effectively manage a productive and efficient staff focused on superior guest service and providing an exceptional guest experience.

Essential Duties and Responsibilities:

•   Implement housekeeping programs, policies and identify/implement new techniques in improving standards.

•   Plans and assigns daily work assignments, checking on employee performance and work schedules, completing daily reports and spot checking the entire facility.

•   Analyze monthly budgets/costs and taking immediate measures to correct and improve them.

•   Personally check rooms and inform management and maintenance of any improvements needed.

•   Responsible for maintaining, receiving and control of inventory.

•   Provide exceptional guest service for all external and internal customers.

•   Responsible for the operation of the Hotel Housekeeping department, successful performance of employees, and a favorable guest experience.

•   Responsible for effectively managing, delegating duties, and the performance and development of department staff;

inclusive of interviewing, hiring, training, evaluating, coaching, and termination of staff.

•   Manage expenses based on budgeted guidelines and business volumes to include payroll and staffing levels.

•   Perform all functions of personnel within span of control, as needed.

•   Must maintain reasonable accessibility by phone for business purposes.

•   Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.

•   Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.

•   Support current law and policy to provide a work environment free from illegal and discriminatory behavior.

•   Promote and ensure the safety and security of all guests and employees.

•   Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment and decision-making skills.

•   Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Knowledge, Skills, and Abilities:

•   Must be responsible for understanding and training the proper use of chemicals and OSHA regulations.

•   Must be able to stand/walk for up to eight (8) consecutive hours.

•   Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.

•   Ability to maintain strict confidentiality including, but not limited to, employee data, player activity, claim activity, financial data, marketing plans, and policies.

•   Ability to effectively utilize conflict-resolution techniques.

•   Ability to analyze and interpret departmental needs and results.

•   Ability to solve complex problems and maintain mental concentration for significant periods of time.

•   Ability to perform assigned duties under frequent time pressures and in an interruptive environment.

•   Ability to use telephone, copy/fax machine, computer, Microsoft Office, hand-held radio, and any department-specific equipment, tools, and computer software.

•   Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.

•   Ability to communicate effectively with guests and all levels of employees in both oral and written form.

•   Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke environment.

•   Knowledge of all facilities and promotional events available to guests on property.

Certificates, Licenses, Registrations:

•   Must hold a valid gaming license in accordance with the Nebraska Racing and Gaming Commission.

•   Must complete all company-required training within designated time frames.