Summary

It is the applicant's responsibility to read all sections and associated links in this vacancy announcement.

The Duty Station for this position is located at Fort Sam Houston in San Antonio, TX. You will be expected to physically reside within commuting distance of Fort Sam Houston, San Antonio, TX. Telework is not guaranteed, however you may be eligible based on current agency policy. Are you willing to reside within commuting distance of Fort Sam Houston, San Antonio, TX?

Duties

Works under general supervision of the Supervisory Program Analyst (Chief Technical Development and Training) in the Army Recreation Machine Program. Create, update, and completes HQ technical documents and assignments related to research, documentation, testing, evaluating, and maintaining gaming devices and related equipment. Researches, identifies, and tests new and current gaming products. Maintains laboratory test equipment and machines in working condition. Assists in development and publishing of organization gaming machine technical SOPs, including security procedures, organization technical memoranda and bulletins related to operation of gaming machines and supporting peripheral equipment.

Researches and stays abreast of developing technology and gaming machine applications. Develops processes to test and validate that operational systems and data support systems are secure and operating properly. When directed, conducts periodic quality control inspections of field operations to ensure compliance with SOPs, technical memoranda, technical bulletins, and machine/network security. Provide technical support and guidance to district staff as required. Evaluate and troubleshoot technical compatibility of gaming devices with Slot Management System (SMS). Liaise with vendors to coordinate troubleshooting and solutions for known issues. Maintain an in-depth technical knowledge and understanding of gaming devices and related infrastructure. Proactively stay abreast of the latest industry, gaming technologies, and solutions. Fully conversant with all gaming equipment installed in the locations. Perform administrative duties such as typing technical memorandums (TM) for the gaming products, writing Concept of Operations for new ideas to be implemented. Also, responsible for parts ordering and requisitions of gaming equipment. Document in detail gaming devices problems and present resolutions for future reference. Support user acceptance testing and communicate solutions to peers and supervisors. Uses diagnostic and analytical tools to troubleshoot, isolate, and remedy both mechanical and electronic engineering problems with gaming equipment and supporting peripherals.

Tests, evaluates, and distributes gaming machine software and firmware in a secure and verifiable fashion. Develops and conducts standardized training for all organization Field Service Technicians and Supervisors. Interprets technical guidance from State Gaming Licensing Boards and independent Testing Laboratories. Manages projects related to testing and fielding of new gaming machines and/or peripheral equipment. Maintains ongoing communication and ensures ongoing coordination with commercial vendors of gaming machine products. Evaluates and recommends adoption of new technical systems and equipment that support enhanced business operations to enhance revenues and/or reduce operating expenses. Assures property and resources are protected against fraud, waste, abuse or misappropriation.

Evaluate and maintain proper internal control standards in conjunction with standard Army policies. Take immediate corrective action to correct any identified deficiencies. Support Army and ARMP procedures and guidance to identify potential areas of risk for theft or loss of funds or assets and initiates corrective actions.

Requirements

Only US Citizens are eligible to apply

Conditions of Employment

Direct Deposit and Social Security Card are required upon appointment

Meet qualification/eligibility/background requirements for this position, to include T1

Satisfactory completion of employment verification (E-Verify) check

One year probationary period may be required

If selected, a completed and signed copy of our job application (DA Form 3433) is required prior to entrance on duty.

A valid passport may be required for overseas travel

Qualifications

QUALIFICATIONS MUST BE CLEARLY VERIFIABLE IN YOUR RESUME. GOVERNMENT POSITIONS MUST INCLUDE PAY PLAN, SERIES, GRADE, TO AND FROM DATES, AND GOVERNMENT AGENCY/DEPARTMENT. Must include at least one year of experience performing duties at a level which equipped the applicant with the particular knowledge, skills, and abilities needed to perform successfully in the position.

Possess a minimum of five years of specialized experience in troubleshooting diagnosing, repairing, and operating slot machines, gaming devices and related equipment.

Possess extensive knowledge writing technical information or guides on gaming equipment. You will need to provide samples if selected for interview.

Possess recent experience that was gained in the last five years in the gaming industry as Slot Manager, Technical specialist working for a major gaming machine manufacturer or specialist working for a casino.

OR

Do you possess (a) all the requirements for a bachelor's degree in electrical engineering, electronics engineering, or electronics technology, or

- (b) 3 years of study in an accredited (by the Accreditation Board of Engineering and Technology, Inc. (ABET) curriculum in electronics, or - (c) a full 4-year course of study leading to a bachelor's degree that included major study or at least 24 semester hours in any combination of courses such as engineering, physical science, technology, or mathematics. At least 12 of the 24 semester hours must have been in electronics courses. If yes, you must submit transcripts at the time of application.

Must possess demonstrated working knowledge of IT components.

All Qualified applicants will be rated against the highly qualifying criteria by a rating panel for evaluation of the quality and extent of your total accomplishments, experience, and education. Those applicants determined to be highly qualified will be referred to the hiring official for consideration. The highly qualified candidates may undergo an interview and reference checks. All answers to the Highly Qualifying Criteria must be demonstrated in your resume to get credit.

Possess project management experience that demonstrates your ability to plan, follow-up and make adjustments I order to meet completion goals.

Demonstrated experience providing training, technical direction, and guidance to co-workers.

Do you possess demonstrated experience with casino gaming devices, slot machines, and electronic table games.

Demonstrated knowledge of casino operations, and gaming rules and regulations.

Possess experience with IGT Advantage or other Slot Management systems.

Possess demonstrated experience installing and updating hardware and software on casino gaming machines.

Possess extensive knowledge writing technical information or guides on gaming equipment. Able to write procedures and other documentation needed for the enhancement of processes and systems. A technical writing sample will be requested if selected for interview.

Education

Education can be used to determine minimum qualifications or as a substitution for experience unless indicated in the vacancy. If you would like for your education to be considered by the hiring panel as part of your overall accomplishments, you must attach copies of transcripts (online transcripts will be accepted). Only education from accredited and pre-accredited institutions will be accepted. Foreign education must be evaluated for equivalency in the United States. For more information, please click here.

Additional information

A manual application may be obtained by contacting the servicing NAF Human Resources Office listed on this announcement. If you are applying manually, all required documentation must be received no later than 4:00 p.m., Eastern Standard Time, on the closing date of the announcement. Additional selections may be made from this vacancy announcement for up to 90 days after the closing date.

Payment of Permanent Change of Station (PCS) costs may be authorized based upon eligibility and a determination that a PCS move is in the Government interest.

Please check out our application information kit to view additional information you may find useful when applying for our jobs.

The Duty Station for this position is located at Fort Sam Houston, San Antonio, TX. You will be expected to physically reside within commuting distance of Fort Sam Houston, San Antonio, TX. Telework is not guaranteed, however you may be eligible based on current agency policy. Are you willing to reside within commuting distance of Fort Sam Houston, San Antonio, TX?

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. 

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your experience is subject to evaluation and verification against the information in your resume. The numeric rating you receive is a self-assessment only and is based on your responses to the questionnaire. Do not overstate or understate your level of experience and capability. If a determination is made that you rated yourself higher than is supported by your resume, or if your resume lacks sufficient information, you will be rated accordingly or you may be considered ineligible.

Required Documents

The following documents must be submitted with your application:

• Resume

Please note that if you upload multiple resumes, only the most recently uploaded version will be used to determine your qualifications for this position.

• The below items are accepted and may be needed to support a qualification and/or claimed priority/preference
• Cover Letter
• DD-214/ Statement of Service
• Notification of Personnel Action for NAF Employees (DA Form 3434 or equivalent)
• Other Document not Listed
• PCS Orders
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action

Only those documents listed above will be reviewed; additional documents are not necessary (i.e., performance appraisals, certificates, etc.). A cover letter is optional and will not be used in the initial rating by HR. You must ensure your experience is detailed in your resume.

The following documents will be forwarded to the hiring panel: Cover letter, resume, and transcripts.

Including any of the following on your resume may result in an ineligible rating:

Classified or government sensitive information

Social Security Number (SSN)

Photos of yourself

Personal information, such as specifically mentioning your age, gender, race/national origin, etc

Encrypted and digitally signed documents

Illegible documents or files that cannot be opened

How to Apply

Electronically go to USA Jobs and search for announcement number NENAFCC2412618784. All documentation required in the vacancy must be submitted by 11:59 p.m., Eastern Standard Time, on the closing date of the announcement.

It is the applicant's responsibility to ensure they allow an acceptable amount of time prior to the close of a vacancy to create a USA Jobs account and complete the application process. All times displayed in this vacancy are based upon Eastern Standard Time (EST).

If you encounter technical difficulties which prevent you from applying, you must send an email to the agency contact listed on this vacancy, including screen shots which clearly display the error and time it occurred. Late applications are accepted on a case-by-case basis under limited circumstances.