SUMMARY

The Director of Security provides leadership and strategic planning to all facets of the Security & Safety operation to establish and maintain a culture of constant regulatory compliance, security & safety, total service, maximized operational efficiency, and guest and team member satisfaction.  The Director is responsible and accountable for the overall operation of the department, ensures the physical security and safety aspects of Terre Haute Casino Resort, and implements programs to safeguard the welfare and assets of all customers, employees and areas of the operation.

SPECIFIC DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations.  This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.  It may be expanded to include other duties and responsibilities deemed necessary.

• Displays a professional and upbeat and positive attitude.
• Actively participates in strategic planning in all facets of the Property as a critical member of the senior leadership team.
• Develops and manages the budget for Security.
• Manages the overall performance of the Security department. Provide protection and safety to patrons and employees.
• Develops staff; interviews, hires, and evaluates.
• Manages processes and programs to reduce and control loss time injuries.
• Creates, then reviews staffing levels to maintain budgeted levels of employment. Delegates authority and assign responsibilities.
• Works with the Indiana Gaming Commission and the Compliance Department to develop the Internal Controls, Standard Operating Procedures and training material to ensure compliant operations.
• Establishes and maintains working relationships with local, state, and federal law enforcement agencies to include community involvement.
• Develops and manages property emergency and disaster plan.
• Manages program to deny under age patrons access to gaming areas and bars.
• Responsible for ongoing planning, coordination, training, and testing.
• Works with the cashiering team to help coordinate the gaming drop as needed
• Other duties as assigned.

STANDARDS OF PERFORMANCE

• Financial to include budget preparation and reporting.
• Public relations and guest service skills.
• Supervisory skills; maintaining a professional working relationship among all personnel.
• Maintains a professional working relationship among all personnel.
• Leads by example relative to exemplary customer service both internal and external.
• Knowledge of federal, state, local government, and gaming laws as well as Innkeeper Laws, ABC control regulation, OSHA and Health Department regulations.

EDUCATION, TRAINING, AND EXPERIENCE

• 4-7 years’ experience in security in investigations, surveillance, and patron/property liability of high volume business or industry with a 4- year degree in a related field or equivalent work experience.
• Excellent oral and written communication skills.
• Excellent computer skills with the ability to learn a new computer application quickly and follow the standards associated with it.
• Integrity, honesty, accountability, a passion for hospitality.
• A natural surplus of hospitality extended to guests, employees and vendors.

CERTIFICATES AND LICENSES

Must be able to obtain and maintain an Indiana Gaming license. 

PHYSICAL DEMANDS 
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.  The employee may also be required to lift, push, and pull up to 25lbs.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate to loud. The employee is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

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