Compensation: $19.00 - $22.00 / hour

The opportunity

Delaware North Gaming is searching for a full-time or part-time Player Club Representative to join our team at Gate City Casino in Nashua, New Hampshire. As a Player Club Representative, you will be responsible for providingexcellent guest service at the Players Club.

If you enjoy interacting with guests and thrive in a fast-paced environment, this role is an exciting opportunity to showcase your customer service skills and contribute to creating memorable experiences.

Pay

$19.00 – $22.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer

What we offer

We care about our team members personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

Weekly pay
Employee assistance program
Training and development opportunities
Employee discounts
Flexible work schedules

Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.

What will you do?

Handle daily procedures for Lucky North Club operations, including verifying IDs, maintaining accurate records, and coding applications in the system
Enroll new members, update account information, and explain club benefits, point structures, and promotional details to patrons
Address patron questions, resolve complaints, and ensure excellent guest service
Operate and support club promotions to enhance member engagement and recruit new members
Maintain knowledge of inventory and direct mail parameters to assist with accurate club-related processes

More about you

No experience or diploma required
Ability to obtain and maintain a state gaming license required
Basic computer skills including word processing, spreadsheets, database, and point-of-sale system preferred
Ability to work evenings, weekends, holidays, and special events

Physical requirements

Standing for extended periods of time
Ability to lift up to 15 pounds

Shift details

Day shift
Evening shift
Evenings as needed
Weekends
Every weekend
Weekends only
Event based
Holidays

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Players Club Representative