Under general supervision of the Hospitality Manager, provides basic oversight of staff and C-Store operations during a specific shift. Follows cash handling procedures and other duties as necessary to ensure a smoothly run shift.  Ensures satisfaction and safety of customers.

MINIMUM QUALIFICATIONS/REQUIREMENTS:

• Must be 18 years of age or older. 
• Associates Degree preferred.
• Three years retail or customer service experience.
• One year supervisory experience preferred.
• Required to pass a pre-employment drug screening and obtain and maintain an Osage Nation gaming license.
• Required to maintain a valid Driver’s License.
• Required to provide documents to show the applicant is eligible to work in the United States.
• Osage, Native American, and Veteran preference shall apply to all positions at Osage Casinos.
• Applicants must be able to perform all essential functions of job duties with or without reasonable accommodation.

JOB DUTIES:

• Monitor staff and business operations during a specified shift.
• Oversees, coordinates, and performs computerized cash register sales transactions and cash management.
• Provides sales coordination and problem resolution for staff; performs direct sales and customer service as and when required.
• Allocates and schedules work within the area, ensuring that all floor requirements are covered during operating hours; fills in for staff as required during breaks and other absences.
• Monitors sales through the cash register; resolves discrepancies, prepares, reconciles, and records cash receipts for deposit, and prepares sales reports.
• Restocks drink machines, makes fresh tea, ensure cookies and pastries are well stocked.
• Sweeps floors throughout shift to ensure appearance standards are met.
• Monitors and coordinates ordering, receipt, and return of merchandise and/or equipment; verifies invoices and billing and resolves errors and discrepancies; as appropriate, coordinates shipping and/or delivery of merchandise.
• Oversees store stock and visual merchandising; participates in the development and implementation of on-floor sales promotion campaigns.
• Monitors general housekeeping cleanliness within the store; ensures that equipment and facilities remain in good repair, and that employee and customer safety standards are maintained.  Repairs equipment as needed.
• Trains all team members according to company policies, procedures guidelines.
• Maintain company standards of quality, service, cleanliness and sanitation, safety, and staff job satisfaction.
• Accurately complete all necessary daily, and weekly checklists and reports.
• Available and willing to work any changes in hours deemed necessary for Business Levels.
• Promotes a high level of customer service at all times.
• Reviews daily and monthly reports to monitor fluctuations.
• Contributes to a team effort and accomplishes related results as required.
• Other duties as assigned.

SUPERVISION RESPONSIBILITIES:

• Oversees the supervision of personnel, which includes recommendations for hiring, work allocation, training, and problem resolution; evaluates performance and makes recommendations for personnel actions.

PHYSICAL DEMANDS:

• Ability to stand or walk for up to 8 hours per day.
• Ability to sit, stoop, kneel, or crouch while performing duties.
• Use of hands to finger, hold, and feel.
• Use of hands and arms to reach and grab.
• Occasional requirement to lift or move upwards of 50 pounds.

WORK ENVIRONMENT

• Work is general performed in a retail setting with a moderate noise level.
• Evening and/or weekend shifts may be required. Extended hours and irregular shifts may be required.