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Guest Operations Internship

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Rémunération: $17.00 to $18.00 per hour

The opportunity

Delaware North Parks and Resorts is hiring Guest Operations Interns to join our team at Kennedy Space Center in Merritt Island, Florida.

Are you an undergraduate or graduate student seeking an internship in a fast-paced, inclusive environment with real-world learning opportunities? Delaware North internships are paid and can be completed for academic credit. Summer internship dates typically span 10-14 weeks.  

By participating in our internship program, you will gain valuable work experience, develop your leadership capabilities, and make an impact on the business. You will discover how a global hospitality company operates and work alongside exceptional team members who exemplify our values: Lean Forward, Come Together, Stand Up, Do Right, and Think Guest.

All Delaware North interns participate in the Delaware North Intern Experience which includes opportunities for executive and peer mentoring, and on-the-job learning.

Ready to help create the future of hospitality? Apply today to see why this internship is your best career move yet.

Pay

$17.00 – $18.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer >https://careers.delawarenorth.com/whatweoffer

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What we offer

Embark on an extraordinary journey with a job at Kennedy Space Center, where every day allows you to share the excitement of space exploration with our guests. 

  • Health, dental, and vision insurance*
  • 401k with company match*
  • Paid vacation days and holidays*
  • Paid parental bonding leave*
  • Tuition or professional certification reimbursement*
  • Weekly pay
  • 12 complimentary tickets and 4 parking passes per year to share with friends and family
  • Attraction share program with 5 visits per year with up to 3 guests at discounted rates to popular Florida attractions
  • Rewards and recognition program with cool gifts and merchandise
  • Referral bonus – earn $200 for each eligible referral
  • Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

*Available for eligible team members, part-time team members must earn eligibility

What will you do?

Orientation and Training:

The interns will be introduced to the various operations and guest experience procedures at KSCVC.

Learning Objectives:

  • Project Management
  • Leadership- will be matched with a Senior leadership Mentor
  • Attractions and Ride Operations: They will learn about ride safety, guest flow management, and related procedures.
  • Guest Services: The interns will be taught how to handle guest relations and VIP experiences, in the Delaware North way.

Special Project: 

The interns will work on improving the “KSC Experience.” This project will involve:
  • Researching emerging technologies, trends, and guest expectations.
  • Brainstorming innovative concepts to enhance our guest experiences and operational efficiency.
  • Develop a proposal outlining the project’s vision, feasibility, and potential impact.
Mentor-ship and Professional Development:
  • Each intern will be paired with a senior manager who will serve as a mentor throughout the program. 
  • Mentors will provide guidance, advice, and insights into DNC and KSCVC.
  • The interns will participate in leadership and project management meetings.
  • They will have one-on-ones with senior leadership, including a shadow day.
Regular Check-ins and Feedback:
Interns will have regular check-ins with mentors to discuss progress, challenges, and learning objectives. They will receive constructive feedback to facilitate growth.
Final Presentation:
After the program, the interns will present their “KSC Experience” project proposal to a panel of Senior Leadership. This presentation will showcase their creativity, research, and problem-solving skills. 

More about you

  • Must be at least 18 years old. 
  • Working towards or have a bachelor’s degree in hospitality. 
  • Knowledge of Microsoft Office. 

Physical requirements

  • Ability to sit or stand long periods of time. 
  • Able to withstand outdoor Florida climates. 

Shift details

Day shift
Evening shift
Holidays
Weekends

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Delaware North at Kennedy Space Center Visitor Complex

State Road 405

Orlando, FL 32899

Regional Office
Géré par Delaware North

Delaware North at Kennedy Space Center Visitor Complex

Who we are

The Kennedy Space Center Visitor Complex is the visitor center at NASA’s Kennedy Space Center in Florida. We offer our team members discounted meals, wellness rewards programs, and a 4-week on-the-job training program. Friends and family perks include up to 12 complimentary tickets with 4 parking passes per year to share. Additionally, team members receive 5 visits per year with up to 3 guests for visits at discounted rates to other popular Florida attractions.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

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