Under the direction of the Slot Shift Manager and the Director of Slot Operations, this position will assist in the supervision, administration and coordination of the day-to-day slot operations. This position will run assigned shifts in the absence of the Slot Shift Manager.
The Baker is responsible for delivering products of the highest quality in terms of freshness, taste, and consistency. Bakers are responsible for procuring ingredients, scaling, preparing, and finishing in accordance with standardized procedures. He/she reports to the First Baker and the Pastry Chef. He/she is responsible for following all standardized procedures, safety regulations, and notifying the Pastry Chef or First Baker of any shortages, or discrepancies in products or ingredients. The Baker is responsible for always keeping their immediate work area clean.
Exchanges chips, coins, currency, tickets, and coupons with other Bankers and verifies settlements with Cage Cashiers. Verifies and prepares currency and coins for the ticket redemption kiosks and cash dispensers. Verifies the check cashing and cash advance settlements from the Cage Cashiers. Oversees the activity of their assigned cage or vault.
Support the efficient operations of multiple bars, casino floor drink stations, and restaurants. Assist bartenders and beverage servers in delivering exceptional service to guests by maintaining cleanliness, restocking supplies, and ensuring smooth operations. Provides the bar and/or casino floor drink station areas with supplies and provides the bartenders and/or beverage servers with items upon request.
Support the efficient operations of multiple bars, casino floor drink stations, and restaurants. Assist bartenders and beverage servers in delivering exceptional service to guests by maintaining cleanliness, restocking supplies, and ensuring smooth operations. Provides the bar and/or casino floor drink station areas with supplies and provides the bartenders and/or beverage servers with items upon request.
Provides fast, friendly, professional beverage and food services with multiple bars, and restaurants. Responsible for crafting and serving a wide variety of beverages while providing exceptional guest service includes; preparing drinks, managing the bar area, handling transactions, maintaining inventory levels, and ensuring compliance with alcohol service regulations. Collaborates with a dynamic team, upholding the highest standards of professionalism and hospitality.
Provides fast, friendly, professional beverage and food services with multiple bars, and restaurants. Responsible for crafting and serving a wide variety of beverages while providing exceptional guest service includes; preparing drinks, managing the bar area, handling transactions, maintaining inventory levels, and ensuring compliance with alcohol service regulations. Collaborates with a dynamic team, upholding the highest standards of professionalism and hospitality.
Responsible for the success of one of the Sandia Resort and Casino food outlets. Responsible for supervising the day-to-day operations on assigned shift by spending a minimum of 90% of their time on the floor interacting with guests on the floor and coaching employees. Ensures that the proper levels of service are provided based on forecasted needs and daily business volumes. Solicits guest’s feedback by direct interaction and comment cards to continually improve. Maintains a neat, clean, organized, safe and comfortable work environment for employees and guests always. Teaches, reinforces and leads employees by creating a positive and supportive environment. Enforces all regulatory internal controls, policies and procedures and utilizes progressive discipline as needed. Enforces all appearance and uniform guidelines.
Using audio and video equipment, observes and reports illegal and non-procedurally compliant violations of casino policies and procedures, NIGC, STGC Regulations and the New Mexico Gaming Compact.
Serves as a technical expert in at least one area of application support and development technology. Reviews, analyzes and modifies application systems to support the organization’s multi-platform technical environment. Coordinate efforts for system and user administration to ensure the reliability, availability, integrity and security of data of the Sandia Resort and Casino Information Systems Infrastructure.
Reports directly to the Pit Boss and is responsible for the operation of assigned tables during assigned shift and all personnel assigned to those tables. Responsible for adhering to the System of Internal Controls and federal cash reporting requirements. The Floor Supervisor has the ability to sign Request for Fill/Credit, Fill/Credit slips, table opener/closer, temporary opener/closer and federal cash reporting documents. The Floor Supervisor has access to the pit podium, pit area, table banks and cards and dice in play.
Oversees the Transportation Drivers and assists the Guest Service Coordinator with managing operational processes, procedures and issues. The Supervisor is responsible for ensuring that routes run on time and adequate transportation services are provided for guests and employees.
