Essential Duties & Responsibilities

1. Serving as subject matter expert for the leave programs in alignment with our HR and Legal departments. Responsible for interpreting and administering leave programs and policies in accordance with applicable law. Provides extensive case management and coordinates administrative aspects of leave cases to include tracking of hours used/taken, regular communication updates to stakeholders, and team members. Tracks and conducts necessary follow up on all LOA inquiries and approved leaves starting at time of request to the time employee returns to work. 

2. Working closely with team members across the enterprises providing guidance, counsel, and education on leave policies, procedures, and programs ensuring team members understand eligibility and options while providing excellent customer service. Process leaves in a timely and accurate manner, ensuring compliance with all applicable laws, regulations, and policies.  

3. Managing leave cases to ensure all relevant completed medical documentation for timely review, processing, determination, and return to work. Approves and/or denies leave cases based on relevant medical information. Responsible for entering and updating records, and appropriate notifications are made. Keeping detailed records of all leave requests, approvals, and denials, and ability to speak knowledgably to each case handled.  

4. Manages Workday Cases, email outreaches, and phone call messages for leave of absences within the determined service level expectations. 

5. Submits EDD State Disability Claims for employees on leave of absence and coordinates disability benefits and pay.  

6. Must comply with HIPPA rules regarding authorized use, training, storage, and destruction of protected health information (PHI) are effectively executed. Maintains up-to-date knowledge and updates Human Resource staff on state and federal changes related to any regulated leaves. Ensures compliance with administrative documents. 

7. Performs other duties as assigned to support the efficient operation of the department. 

Education/Experience/Qualifications