The Opportunity 

Delaware North is hiring an IT Implementation Team Analyst to join our team in Buffalo, New York. As an IT Implementation Team Analyst, you will be responsible for ensuring that the needs of the property and the business are meet by providing the tools necessary for completion of standard application implementations. If you are passionate about providing efficient and effective IT service and problem resolution, apply now to join our team. 

Pay

Minimum – Anticipated Maximum Base Salary: $66500 - $89900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities 

• Collaborate with product and project teams to assist in implementation elements, identifying property interfaces, data requirements, and exceptions 
• Educate and train business owners and system users on system features, creating repeatable processes for implementation and training purposes 
• Document complete configurations for stable delivery, anticipating unique client requests, and planning automations for proper configuration governance 
• Develop and engage users in training programs, preparing documents and materials for seamless handoff to client delivery and support teams 
• Ensure successful implementation by coordinating with the project team and managing the configuration governance process 

Qualifications 

• Associate’s degree or equivalent in information management, business administration, computer science, or a related field 
• Minimum of 2 years of relevant work experience in the hospitality, entertainment, or comparable industry  
• Strong analytical, technical writing, information security, and troubleshooting skills 
• Working knowledge of enterprise systems such as point of sale, hospitality, and Microsoft Productivity Suite Strong, and knowledge of Office365  
• Experience in leveraging APIs to interpret system configurations is preferred  
• Experience with Sharepoint and ServiceNow is preferred 

Shift Details 

Day shiftMonday to FridayEvenings as needed

Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.