Summary Description

Essential Job Functions/Duties

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
• Maintains general office, front counter, lobby area, and TDR kiosks, ensuring that they are clean, orderly, and well-stocked.
• Greets all visitors to the HR office in a positive, upbeat manner while answering questions, assisting with application processes, answering phone calls, and administering selection assessments.
• Handles team member questions/requests and escalates issues as appropriate to ensure prompt resolution.
• Performs administrative duties, including maintaining employee records, data entry and research, preparing reports, ordering office supplies, managing team member/vendor badges, gaming licensing and renewals, etc.
• Assists in coordinating and facilitating talent auditions, performance interviews and New Hire Orientation.
• Assists in developing and maintaining property communication, to include employee self-service portal, back-of-house hallways, maintaining updated required federal, state, and local posters, and property communications.
• Maintains a professional, courteous, and friendly demeanor with all team members, applicants, and guests.
• Assists with design and execution of engagement, wellness, and retention events.
• Enthusiastically supports, actively promotes, and demonstrates superior guest service in accordance with department and company standards and programs.
• Maintains strict confidentiality in all company matters.
• Reserves in-house training facilities or meeting space and necessary audio-visual equipment.
• Maintains inventory of department supplies and places order when supplies need to be replenished.
• Performs other tasks as assigned.

Job Specifications

Education, experience, skills required, equipment used.

• High School diploma or GED.
• Two (2) years of experience as a HR assistant or coordinator.
• Strong guest service and problem-solving skills.
• Strong organizational and decision-making skills.
• Excellent written and verbal communication skills.
• Demonstrated organizational, planning, and project management skills.
• Proficient with Microsoft Office.
• Working knowledge with a HCMS, ATS and LMS.
• Facilitation and presentation skills preferred.

Core Competencies

• Guest Focus
• Initiative
• Teamwork Orientation
• Communication Proficiency
• Ethical Conduct
• Problem Solving/Analysis
• Decision Making
• Flexibility
• Stress Management/Composure

Travel Requirements

Travel is not required for this position.

Work Hours

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

Certification Requirements