JOB SUMMARY:  It is the responsibility of the Machine Repair Manager to directly oversee the machine repair operation on a 24 hour basis and to supervise all machine repair personnel, ensuring all activities and job duties are performed according to established company and departmental policies, procedures and goals.  The responsibility encompasses guest service, team relations and profitability. The duties are performed within the framework and intent of the company mission statement.

EXTENT OF JOB AUTHORITY:  The Machine Repair Manager’s primary responsibilities are to maintain an effective and efficient machine repair operation and ensure all machines are played and repaired honestly and legally to produce the maximum potential gaming return for the Machines Department and Yakama Nation Legends Casino Hotel.

SUPERVISION EXCERCISED:  Machines Bench Tech/Inventory Specialist, Senior Technician and Technician.

LICENSE REQUIRED:  Must obtain and hold a Class III gaming license while employed and complete an annual background check with TGA.

MINIMUM EDUCATION REQUIRED FOR POSITION:  High school diploma or GED equivalent required. 

PHYSICAL REQUIREMENTS: Manual dexterity for operation of computer and routine paperwork.  The team member is regularly required to sit, stand and walk.  The team member is occasionally required to stoop, kneel, crouch or crawl.  Ability to lift and/or move up to 50 pounds.  Exposure to second-hand smoke and high noise levels. 

SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSOTION:  Must be able to effectively interact and communicate with casino guests, casino management, department management, casino associates and vendors.  Must have working knowledge of Microsoft application and be able to create reports for upper management.  Must have strong organizational and problem solving skills as well as attention to detail.  Excellent communication skills both written and oral.

SPECIFIC DUTIES PERFORMED:  This list of tasks is illustrative ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all of the duties listed, nor does it necessarily list all possible duties that may be assigned.

• Ensure and maintain compliance with all ordinances, laws and other communicated expectations including but not limited to: NIGC Regulations, Yakama Gaming Ordinance, State Gaming Compact, Tribal Internal Controls and other communications from regulatory personnel.
• Responsible for directing and supervising Machine Team Members, to assist in the hiring, training, termination and discipline of all subordinate Machine Tech personnel.  In addition, responsible for department retention, recognition, evaluation and development of department personnel.
• Must be able to plan projects and meet deadlines as assigned.  Responsible to assist in the planning and coordination of new installations, game conversions, floor movement, system modifications and removal of machines.
• Assists in the development, implementation and review of slot product; ensuring integrity and product reliability.
• Responsible for machine functional performance, preventative maintenance, mechanical troubleshooting methods and techniques for the greatest optimization of gaming for the facility.
• Knowledge of repair methods, electronic & mechanical functions, and knowledge of all running gaming systems.
• Ensure the best practices of maintaining inventory, including the ordering and receiving of machine parts and equipment.
• Ensure that all vendors are licensed in compliance with licensing requirements of TGA.
• Responsible to enforce and maintain compliance standards of internal controls, Team Member Handbook, policy and procedures, along with YNGC, State Compact and NIGC guidelines.
• Must be able to support, actively promote and demonstrate superior guest service in accordance with department and company standards.
• Excellent interpersonal skills with demonstrated patience, tact and respect; while using effective communication tools to ensure consistent and timely information is provided throughout the shifts.
• Must be able to effectively communicate with other departments to achieve optimum service levels and support company objectives.  Must assist in establishing and implementation of service standards for Machines Department.
• Responsible to monitor staffing levels to ensure adequate staffing for each shift.
• Complete understanding and adherence to company policies; including but not limited to coaching and counseling staff and the use of progressive discipline to modify performance.
• Must be able to address and manage complaints and grievances to make recommendations using good judgment to find effective solutions.
• Must attend meetings, trainings, classes and other functions as assigned.
• Must be able to work anytime for emergencies and other high priority slot issues.  Nights, holidays and weekends may be required.
• Responsible to monitor budgets to contribute to short and long-term organizational planning and strategy as a member of the management team.
• Must maintain complete confidentiality of all company information at all times.
• Responsible to protect company assets at all times.
• Ensure all promotions are in compliance with regulatory requirements.
• Provides insights to improve the guest experience.
• Views themselves as responsible for their contribution and remains self-aware of themselves.
• Takes personal responsibility for their performance, knows how they are performing, and constantly strives to improve.
• Demonstrates enthusiasm, courtesy, responsiveness, and professionalism in our daily work.
• Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
• Builds relationships inside and outside of their department/team to improve ways of working and provide a great guest experience.
• Identifies ways to improve workflows and processes to work smarter and increase efficiency.
• Moves the situation quickly toward resolution by efficiently managing and controlling the circumstances.
• Explains the “why” behind the resolution or action.
• Pays attention to detail and conducts thorough research to make the best decision for the guest and the business.
• Anticipates consequences of decisions that impact the guest and proactively provides solutions or recommendations appropriately.
• Finds ways to make good use of their strengths and talents.
• Acts as a mentor for their peers, builds on strengths and considers the success of the team members as their success.
• Views themselves as responsible for their contributions and remains self-aware of themselves.
• Actively seeks to build new skills, teaches others and shares best practices.