Description

Why Bally's?

Bally’s Corporation is one of the world’s leading entertainment companies, with millions of players across digital gaming platforms and traditional casino venues. Recognized for our innovation, energy, and dedication to creating thrilling gaming experiences, we were born to entertain.

A career with Bally’s means starting on a path to endless possibilities. Our growing business is searching for service-minded individuals looking for a place to build and grow, excel, and truly make a difference. So, if you want to be challenged in an exciting and fast-paced environment, this is the place for you!

The Role

• To provide excellent, timely customer service, in order to ensure a favorable gaming and entertainment experience.

Responsibilities

• Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
• Provide fast (20-minute or less round-trip time), friendly, professional beverage service to casino customers, and carry full trays on every round.
• Take drink orders from customers, communicate with bartenders, assist in the preparation of drinks, and serve drinks accurately and timely.
• Handle money according to procedure.
• Explain drink offerings to customers.
• Effectively use tray service skills to provide fast, friendly, and professional beverage service.
• Keep work area clean and orderly.
• Appropriately use all bar equipment and Micros system.
• Work well with all other team members and all customers.
• Learn and use customers’ names to provide personalized, high-level service.
• Effectively resolve service issues according to company guidelines.
• Work well with others, especially other Beverage Servers, Bartenders, Bar Porters, Food and Beverage Supervisors, Table Games team members, and the Slot Department.
• Monitor customers’ consumption of alcohol and intervene as needed according to company policy and procedures regarding customers’ alcohol limits.
• Maintain TiPS certification.
• Work closely with Rewards Club to promote new player card sign-up programs.
• Have complete knowledge of, and effectively promote, all casino events and promotional activities.
• Adhere to departmental and property appearance guidelines and uniform requirements.
• Ensure the safety and security of team members and customers.
• Comply with all policies and procedures established by Bally’s Kansas City and departmental management.

  Carry out other duties reasonably assigned by management.

Qualifications

• A high school diploma or GED is preferred.
• Must be at least 18 years old.
• Knowledge of, or ability to learn, tray service skills and beverage ingredients.
• Read, write legibly, understand simple instructions, and speak appropriately in fluent English.
• Excellent customer service and communication skills.
• Must be able to work any assigned shift, including late nights, weekends, holidays, and overtime as needed.
• Must be able to obtain Missouri Gaming Commission occupational license and Kansas City, Missouri liquor permit.
• Count money and change correctly.
• Communicate appropriately with all departments and fellow team members.
• Understand and adhere to all Kansas City and Missouri liquor laws and regulations, Missouri Gaming Commission regulations, sanitation and health department regulations, and any other applicable federal, state, and/or local laws and regulations.
• Effectively handle situations that may arise because of intoxicated customers.
• Correctly perform all assigned job duties in a high-volume, fast-paced environment under frequent time pressures.

What's In It For You

• Competitive salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K) company matches
• Employee Stock Purchase Plan
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with our without notice.

Qualifications

Must be able to stand and walk for extended periods and lift up to 25 pounds.