Closing Date September 23, 2024 At 400 Pm

Pay Range: $21.25 per hour 

Position Summary

This position is responsible for guest service within the Sportsbook area and responsible for performing the following duties personally, as well as demonstrating the GILA WAY.

Essential Duties And Responsibilities

• Promotes and provides excellent guest service experiences to both internal and external guests.
• Observes employees and guests within the Sports Book area, alerts manager or surveillance staff of any disruption.
• Facilitates the smooth operation of the Sports Book and promotes positive guest relations. 
• Covers for Writers as needed.
• Tracks guests at shift change, ensuring that their cumulative transaction totals are ready to be rolled into the following shift by the Sports Book Manager. 
• Enters guest information into table touch with description, wager amount, and previous money total.
• Signs up new Player’s Club members and prints Player’s Club cards.
• Fulfills guest requests for complimentary food & beverage as needed to resolve guest issues.
• Exhibits Guest Service First behavior.
• Perform basic math for counting chips and currency issued to and received from each guest.
• Maintains a dependable work attendance record with extremely infrequent absences and/or lateness.
• Performs other special projects and duties as assigned.

Supervisory Responsibilities

Directly supervises multiple sportsbook writer employees. Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring and training employees, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. 

Education And/Or Experience

1. High School Diploma or equivalent preferred.
2. Familiar with sports events. 
3. Ability to perform the GILA WAY which is as follows:Greet our guest, Interact positively with our guest, Listen actively to our guest, Appreciate our guest
4. Must possess excellent guest service skills, strong telephone etiquette, a self-starter with the ability to follow-up and complete tasks in a timely manner with minimum supervision.
5. Ability to establish and maintain effective working relationships as well as to gain the cooperation of guests and fellow team members.
6. Strong interpersonal and communication skills, both written and oral.
7. This position must have, or an ability to acquire within one year, an in-depth knowledge and thorough understanding of Enterprise Policies and Procedures, governmental regulations, and technical rules relevant to their responsibilities.

Important Notes

As a condition of employment, all new hires must pass the following:

Pre-employment Alcohol/Drug Test. This drug test includes the normal seven-panel test, but excludes marijuana for non-safety sensitive positions.

Background check. Applicants who have felonies, warrants, outstanding tickets, shoplifting or theft convictions will be ineligible for employment.