Under the direction of the Executive Director of Marketing/CMO, the Marketing Operations Manager will provide day-to-day oversight and support for all Marketing operational departments. The Marketing Operations Manager will assist with strategic planning, leadership, and accountability of the team to ensure operational goals are met. This position reviews, analyzes, and provides strategic and tactical recommendations for all Marketing initiatives to maximize market share and profit growth. This position must exemplify our brand promise of providing an Exceptional Entertainment Experience and be supportive of a positive atmosphere that aids Team Members in providing exceptional guest service. Duties can include, but are not limited to administrative, vendor relations, resolving guest complaints, training new Team Members, implementing SOPs, budget planning, and mentorship for Team Member career development.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• DELIGHT OUR GUESTS
• Develop promotions that are unique and fun for our guests while achieving marketing objectives.
• Ensure the Players’ Club is staffed, trained, and prepared to support our Brand Promise.
• Provide marketing support for other departments as needed.
• PAY ATTENTION TO THE DETAILS
• Prepare and submit promotions rules in a timely manner.
• Manage the production of promotional marketing collateral materials: posters, signs, banners, direct mail, etc.
• Prepare data and reports, attend meetings as needed.
• Communicate effectively with all departments with regards to promotional activity.
• HELP OTHER TEAM MEMBERS SUCCEED
• Hire and train personnel as assigned.
• Provide Team Members with all necessary materials/equipment needed to perform software, hardware, and other support, as necessary.
• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

REQUIREMENTS:

Education and Experience:

• Bachelor’s degree in marketing, Advertising, Casino management or related field.
• Strong interpersonal, motivational and leadership qualities.
• Five (5) years of experience in developing, executing, and analyzing gaming promotions.
• Previous Casino Management experience mandatory.
• Minimum of five (5) years of experience supervisory or management in Marketing, Guest Services or Player Development.
• A combination of education and experience may be considered.

Skills and Abilities:

• Proficient in Microsoft Office, Casino Management System(s), or any applicable related operating systems.
• Exceptional Guest Services skills, and ability to effectively utilize conflict-resolution techniques.
• Must have organizational skills and the ability to work with all departments.
• Ability to perform assigned duties under frequent time pressures in an interruptive environment and adapt to continuous change.
• Ability to maintain strict confidentiality including, but not limited to, employee data, player activity, financial data, marketing plans & policies.
• Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.
• The ability to analyze casino metrics and to apply data to marketing strategies.

Preferred Education and Experience:

• Experience interacting with advertising agencies/graphic designers.
• Familiarity with the production process of marketing materials.
• Proven success in areas of advertising, digital marketing, direct mail, social media, budgeting, financial planning, profitability, productivity and concept of development, or willingness to acquire skill set.