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Shift Manager - Food and Beverage

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Description

Essential Duties And Responsibilities

The following and other duties may be assigned as necessary:

  • Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives.
  • Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction.
  • Actively participate in employee engagement activities as needed within the department or property.
  • Responsible for supporting compliance to departmental budgets.
  • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise.
  • Assists in maintenance of cost control methods and procedures by monitoring parts and inventory and ordering product for assigned outlets as necessary.
  • Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction.
  • Follows established quality assurance procedures to ensure acceptable health department and customer service standards.
  • Responds to guest needs and reports problems to Manager.
  • Assists Manager with administrative duties, as assigned.
  • Assists in conducting pre-shift meetings to relay pertinent information on assigned shifts.
  • Assists in cleaning and reset of F&B Outlet as necessary during assigned shift.
  • Monitors appearance of food/beverage served and communicates deviations in accordance with established standard.
  • Assists in cross training of team members while encouraging, reinforcing, and supporting peers and team.
  • Responsible for ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
  • Maintains strict confidentiality in all departmental and company matters.
Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

  • Minimum six months previous experience supervising in Food and Beverage.
  • Manages work procedures and expedites workflow.
  • Must be proficient in Microsoft applications (Excel, Outlook, Word).
  • Good oral and written communication skills must be fluent and literate in English.
Supervisory Responsibilities

This job will have supervisory responsibilities.

  • Responsible for staff development and training programs.
  • Responsible for rewards and recognition program to maximize employee engagement.
  • Evaluates team members within department and delivers constructive feedback to employees regarding performance.
  • Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning, and directing work) to meet business needs.
  • Manages work procedures and expedites workflow.
Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

Reasoning Ability

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.

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Bally's Lake Tahoe

55 Highway 50

Stateline, NV 89499

438 Room Hotel Casino
Managed By Bally’s Corporation

Bally's Lake Tahoe

Nestled between the Sierra and Lake Tahoe, Bally's Lake Tahoe opened in 2006. Located at 55 Highway 50 in Stateline, NV, our resort is a short, one hour drive from the Reno-Tahoe International Airport.The $25 million property-wide renovation completed in 2015 features the newest rooms and suites in what South Shore has to offer. 

Featuring 24/7 gaming action, several dining outlets and the best entertainment and nightlife options, Bally's Lake Tahoe offers a unique and memorable experience suitable for many age groups.

The property is home to Ciera, the only AAA Four Diamond Award-winning steakhouse in Lake Tahoe; and to the Bally's Lake Tahoe, the largest indoor entertainment venue in Lake Tahoe.

At Bally’s Black Hawk we offer a range of career opportunities in a fast-paced entertainment environment. Our mission is to provide guests with a positive and memorable experience in a friendly, safe and most of all, fun environment!

Our Full-Time Team Members Receive the Following Benefits:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Life Insurance
  • Flexible Spending Account
  • 401(k) with company match
  • Internal growth, transfer opportunities and career development
  • Seven observed holidays with holiday pay
  • 12 Days of PTO in first year of employment

Bally’s Corporation is a global casino-entertainment company with a growing omni-channel presence. It currently owns and manages 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games and 3,800 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, Bally's will own and/or manage 15 casinos across 10 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".