The Opportunity
Responsible for handling Guest check transactions, food running, bussing, host interactions in a prompt and courteous manner and in accordance with Grand Casino’s service and cash handling standards. As Grand Casino’s Food and Beverage Ambassador, you may be working directly with our Guests to ensure a positive experience at all touch points.
What You Get to Do
• Receive payment from Guests in a prompt and courteous manner when applicable.
• Adhere to established cash control policies and procedures of Grand Casino.
• Advise Guest of waiting time and areas of the Venue.
• Prepare orders in a timely manner and complete them with garnish and accompaniments.
• Answer Guest questions and directs concerns to appropriate management.
• Address Guest complaints and resolve them quickly and courteously.
• Seat Guests according to the established procedures of the venue.
• Deliver excellent Guest Service in an upbeat, friendly manner.
• Encourage mutual respect, dignity, and integrity with all Associates, by always setting positive examples.
• Participates as a team member with Grand Casino associates in producing a smoothly and efficiently run operation that meets the highest standards of guest service.
• Always maintain a clean and sanitary dining area in full accordance with state health regulations.
• Maintain stock of all necessary items.
• Responsible for initial cordial reception to the Guests upon arrival and the prompt courteous escort to a dining table.
• Answer telephones and make reservations, if required.
• Communicate with Guests including wait times, verifying reservations and general information about the venue.
• Responsible for seating Guests according to established rotation procedures, be able to operate Host seating computer system, distribute menus, and explain the food items.
• Thanks, and offers closing remarks to Guest as they leave the venue.
• Address any Guest complaints to resolve them quickly and courteously in accordance with department standards.
• Assist in maintaining standards of health, safety, and sanitation.
• Able to demonstrate ability to read floorplans and seat guests accordingly.
• Clean and sanitize tables and dining room upon Guest departure.
• Participate as a team member with: Casino Hosts, Food Servers, Cooks, Supervisors, and any Associates in producing a smoothly and efficiently run operation that meets the highest standards of Guest Service.
• Other duties as assigned that are related to this role.
What We Look for in a Person
• Serves and develops others by building relationships.
• Fosters an inclusive workplace where inclusion and individual differences are valued.
• Collaborates across boundaries to achieve common goals.
• Aligns organizational objectives and practices with Mille Lacs Band traditions or interests as appropriate.
• Sets direction and influences others to translate vision into action.
• Demonstrates drive for continued personal and professional growth.
What We Offer You
• We have a fun, energetic personality and are adventurous, creative, and open minded.
• We strive to lead through our seven (7) values in all that we do. (Wisdom, Love, Respect, Truth, Humility, Bravery, and Honesty)
• Our foundation of Servant Leadership is a philosophy that embodies and fosters empowerment, decision-making and engagement across all levels of the organization.
• We are a career accelerant, which means developing our Associates is one of our main priorities.
• We provide a space for Associates and others to bring who they are to work and impart a sense of purpose.
• A variety of competitively priced health benefits and supplemental insurances, parental leave, 401k, tuition reimbursement, birthday, and anniversary gifts.
What Qualifies You
• Previous cash handling experience.
• Must be able to secure license from Gaming Regulatory Authority (GRA).
• Responsible for following all relevant Detailed Gaming Regulations (DGR’s).
• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
