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Executive Host

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Summary

Summary Description

The Executive Host is responsible for developing and coordinating programs to attract and host mid- to high-limit players to ensure guest satisfaction and repeat visits. Knows and ensures adherence to department and company policies, procedures, internal controls, and government regulations.

ESSENTIAL JOB FUNCTIONS/DUTIES:  Essential duties and tasks that must be performed with or without reasonable accommodation.

  • Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC.
  • Maintains relationships and markets our gaming product and amenities to valued guests.
  • Greets Casino guests and participates in social events and special promotions.
  • Tracks guest’s visits, arranges accommodations, and provides complimentaries according to established guidelines.
  • Issues Player’s Club cards and promotes the program and related promotions.
  • Increases the growth of gaming revenues through development of a targeted guest base.
  • Updates guest history for future visits.
  • Ensures the protection of guest’s rewards and credit lines.
  • Effectively handles guest complaints and discrepancies in an efficient and courteous manner.
  • Provides special services to include food, beverage, transportation, cross-property events, and VIP programs.
  • Ensures the highest level of Customer Service is given to guests at all times.
  • Sells and promotes property using pertinent and appropriate offers, property amenities, special events and promotions that drive property visits.
  • Increases player core revenue by personal networking and telemarketing.
  • Regularly reviews activity reports and financial statements to determine progress and status in attaining objectives and revises objectives and plans in accordance with current conditions.
  • Maintains a high profile at VIP events, constant presence to all players at appropriate times.
  • May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.
  • Attends all necessary meeting.
  • Maintains up-to-date knowledge of all electronic gaming machines, player tracking systems, promotions, events, entertainment, and general property information.
  • Keeps informed of competitive promotions.
  • Performs other tasks as assigned.

    JOB SPECIFICATIONS:Education, experience, skills required, equipment used.

  • Must be 21 years or older.
  • High School diploma or equivalent experience; College degree preferred.
  • Five (5) years Host experience in a large-scale gaming operation with both Slot and Table games offerings.
  • Must have a comprehensive understanding of player tracking systems and complimentary guidelines consistent with normal industry standards.
  • Must have an established player following.
  • Proficient with Microsoft office Suite or related software.
  • Excellent organizational skills and attention to detail.
  • Strong analytical and problem-solving skills.
  • Excellent phone etiquette and guest relations skills are also required.
    Core Competencies
  • Guest Focus
  • Initiative
  • Teamwork Orientation
  • Communication Proficiency
  • Ethical Conduct
  • Problem Solving/Analysis
  • Decision Making
  • Flexibility
  • Stress Management/Composure
    Travel Requirements

    Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected

    WORK HOURS: Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

    Certification Requirements

    Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes

    Gaming License Required? Ability to secure and maintain NE Gaming License

    Other Certifications? Driver’s License

    Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

    Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws. 

    Physical Requirements Assessment

    Rating Scale

    0 – Not Applicable to This Position

    1 – Normal: Conditions Similar to Everyday Life

    2 – Above Average: Beyond Normal Levels

    3 – Extreme: Extraordinary Levels

    Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

    Work Environment

    2 Accessibility of all worksites required for the position

    1 Exposure to weather and temperature extremes

    1 Exposure to darkness

    1 Exposure to cramped spaces

    1 Exposure to loud noises

    1 Exposure to chemicals and fumes

    1 Exposure to dust

    1 Exposure to heights

    1 Exposure to work safety hazards

    2 Exposure to secondhand smoke

    1 Amount of overtime/extended work hours required

    Physical Effort

    1 Physical mobility: movement from place to place on the job, considering distance and speed

    1 Physical agility: ability to maneuver body while in place

    1 Ability to lift up to 15 lbs

    2 Physical strength to handle routine office materials and tools

    1 Dexterity of hands and fingers

    1 Dexterity of feet

    1 Physical balance: ability to maintain balance and physical control

    1 Coordination: including eye/hand, hand/foot, etc.

    1 Endurance: prolonged physical activity with limited opportunity to rest

    Mental Effort

    2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks

    2 Memory, considering the amount and type of information

    2 Complexity of decision making

    2 Time pressure of decision making

    2 Analytical thinking

    2 Conceptual thinking

    2 Ability to compute math calculations

    Communication

    2 Fluency in English

    1 Fluency in another language preferred,

    2 Verbal communication

    2 Written communication

    2 Non-verbal communication

    Sensory Abilities

    1 Ability to see

    1 Ability to distinguish colors

    1 Ability to hear

    1 Ability to smell

    1 Ability to taste

    1 Sense of touch

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    WarHorse Gaming Omaha

    6303 Q Street

    Omaha, NE 68117

    Casino
    Managed By WarHorse Gaming Lincoln

    WarHorse Gaming Omaha

    WarHorse Gaming is a division of Ho-Chunk, Inc., the award-winning economic development corporation of the Winnebago Tribe of Nebraska. WarHorse Gaming operates the WarHorse Casino in Lincoln (now open) as well as the WarHorse Casino, in Omaha. Click here for our latest news!

    Both are in partnership with the Nebraska Horsemen’s Benevolent and Protective Association (HBPA). WarHorse Gaming will also operate WarHorse Casino in South Sioux City (opening TBD).

    WarHorse Sportsbook Omaha currently features simulcast racing, and in-person sports betting.

    WarHorse Omaha is excited to share our latest construction updates! Our high-end casino currently features over 400 slot machines, simulcast racing, and in-person sports betting. Our future casino will offer over 1,100 slots and nearly 30 table games.

    Our restaurant provides a quick service menu which includes burgers, chicken, wraps, breakfast items and other apps & finger foods.  We also feature a full-service bar. Non-alcoholic drinks are complimentary.

    We provide over 400 parking spots onsite, and a shuttle circling the lot to take customers from their car to and from the casino.