PRIMARY JOB FUNCTIONS

Provide excellent guest service to both internal and external guests.

As assigned by Shift Manager, oversees daily gaming operations for all casino games, including but not limited to starting, combining, and breaking games.

Ensures that games are running smoothly in assigned gaming areas and assists in resolving gaming disputes.

Provides recommendation in the issuance of comps and guest complaint resolution.

Maintains integrity of all Casino Games consistent with Company policies and procedures.

Monitors floor staff’s performance in responding to customers’ needs to ensure alignment with established policies and procedures.

Reports any “out of the ordinary situations or problems” involving customers or employees to the Shift Manager and makes recommendations regarding solutions.

Maintains communication with the Shift Manager and other floor personnel about suspicious or unusual activity.

Must have knowledge of and comply with BSA/AML policies and procedures.

Responsible for all other work-related duties assigned by Casino Management.  

The duties listed are not set forth for the purposes of limiting the assignment of work. They are not to be construed as a complete list of the many duties normally to be performed under a position title or those to be assigned and performed temporarily outside of an employee’s normal line of work.

QUALIFICATIONS

Work Experience Required:   At least 5 years’ experience in casino gaming operations.

Education:  College degree in Management or equivalent combination of education and work experience. 

Licenses: Must obtain and maintain a Key Employee License from the Bureau of Gambling Control.

Knowledge Required:   Must have knowledge of Casino gaming rules and operations; be able to monitor, and communicate professionally with employees of all levels; have general knowledge in gaming regulations, marketing, and customer service.  Must understand and be able to abide by Company and departmental policies and procedures. Must operate with ethics and integrity, able to resolve conflicts, and be self-motivated.

SCHEDULED HOURS

Commerce Casino operates 24 hours, 7 days a week.  Schedules may vary depending on business needs.