Description

Essential Duties And Responsibilities

The following and other duties may be assigned as necessary:

• Responsible for directing the overall operations and staff of Hotel Sales. Develops, implements and manages operational goals and monitors achievements of performance and profit objectives.
• Ensure that scheduling is done in an effective and efficient manner, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
• Responsible for leading and driving revenue for traditional hotel Sales, Corporate Business Travel, and Leisure Group to achieve property’s desired market segment growth
• Sales advocate with Online Travel Agencies and other client collaborations.
• Manage sales & leisure marketing budget goals, including suggested travel shows.
• Maintain and exceeded room night production both in room nights and revenue budgets.
• Prospect calling, sales calls to negotiate and secure FIT, Corporate Transient and Leisure Group Leads.
• Collaborate with Hotel Operations, Accounting, Marketing and Food & Beverage Teams to identify revenue/growth opportunities
• Develop, implement and manage hotel sales policies and services, and resolve occupants’ complaints while supporting all customer service programs.
• Conduct site inspections on an as needed basis.
• Responsible for processing rooming lists and credit applications.
• Responsible for preparation of change orders, cancellations, specification sheets, and general correspondence.
• Responsible for monitoring traces on a daily basis.
• Prepare operations reports and competition analysis.
• Establish creative methods to increase F.I.T. business.
• Approve cancellations of failure to comply with terms of contracts
• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals.
• Evaluates client needs, conducts research and makes recommendations in order to assist clients in establishing requirements for scheduled events.
• Manages the development of menus and confirms menus with clients in advance of scheduled event.
• Produces event proposals based on the specific needs of the clients and ensures the profitability of each event.
• Makes final decision in meeting or function space design with the Banquet/Catering Manager.
• Oversees preparation of weekly Event Calendars and ensure the accuracy of such.
• Distribute all event order forms and banquet event calendars. Update Food & Beverage Vice President, Executive Chef, Banquet Manager, Room Service Manager and all other appropriate departments with detail changes.
• Rent and coordinate with outside vendors to ensure proper planning and execution of events (audio visual equipment, flowers, dance floors, tables, chairs, etc.).
• Responsible for coordination of daily and weekly department meetings.
• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM.
• Maintains strict confidentiality in all departmental and company matters.

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age.

• Bachelor's degree (B. A.) from four-year College or university; five years related sales experience and/or training; or equivalent combination of education and experience.
• Minimum of five years’ experience in management and Sales.
• Must be proficient in Microsoft applications (Excel, Access, and Word) and in hotel software.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Supervisory Responsibilities

This job has supervisory responsibilities.

• Responsible for staff development and training programs.
• Responsible for rewards and recognition program to maximize employee engagement.
• Evaluates team members within department and delivers constructive feedback to employees in regards to performance.
• Determines recommendation for staffing (including interviewing and hiring) and scheduling (planning, assigning and directing work) to meet business needs.
• Determines work procedures and expedites workflow.
• Responsible for employee performance (disciplining, coaching, counseling).

Language Skills

Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in in English may also be required.

Reasoning Ability

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations

Employee must be able to qualify for licenses and permits required by federal, state and local regulations.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision.

The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud.

Employee could be exposed to an environment containing unrestricted second hand tobacco smoke.