Beverage Shift Supervisor
Summary Description
The Beverage Shift Supervisor is responsible for assisting in managing the beverage service team and operations during an assigned shift. In addition, the Beverage Shift Supervisor ensures excellence in guest satisfaction through effective training of staff and a hands-on, lead by example management style. Pay starts at $22/hr.
Essential Job Functions/Duties
- Essential duties and tasks that must be performed with or without reasonable accommodation.
- Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC
- Provides the tools, training. communication and supplies necessary for the beverage team to deliver exemplary guest service.
- Assists in scheduling Beverage team members to ensure appropriate coverage during regular operating hours and special events.
- Monitors par levels and daily inventory of supplies.
- Maintains beverage inventory and supplies in accordance with business demands.
- Participates in weekly inventory and assists Beverage Manager with weekly and monthly orders.
- Requires that payment, and/or comp authorization is received upon service of all food and beverage items provided and is responsible for assisting food and beverage staff in the proper balancing of the cash register at the end of each shift. Reports any discrepancies to Finance.
- Ensures prompt, efficient, and friendly quality service and preparation beverages to any and all customers.
- Complies with S.M.A.R.T. or T.I.P.S. training.
- Authorizes comp transactions.
- Participates in developing drink specials and promotions.
- Stays current with Beverage service and offering trends.
- Attends periodic meetings and training sessions and ensures Beverage team members are compliant with required trainings and certifications.
- Complies with all department rules, regulations, policies, procedures, and internal controls, and any and all local, state, and federal rules and regulations.
- Promotes positive public and employee relations.
- Performs other duties as assigned.
Job Specifications
Education, experience, skills required, equipment used.
- Must be 19 years or older.
- Associate degree or equivalent related experience
- Three (3) years of experience in food and beverage management, with a minimum of one (1) year in a supervisory capacity in a high-volume beverage gaming operation that includes Banquets, Entertainment, multiple bars and restaurants.
- Proficient with Microsoft Office Suite or related software.
- Strong POS operational and programming experience.
- Knowledge of government health, hotel, or food service regulations.
- Proficient in operational financial management accountability and budgeting.
Benefits Start Day 1!
- Working for WarHorse Casino makes you eligible for benefits starting your first day. Benefits included:
- Full Insurance Coverage Offerings
- HSA
- Vacation, Holiday & Sick Days
Core Competencies
- Guest Focus
- Initiative
- Teamwork Orientation
- Communication Proficiency
- Ethical Conduct
- Problem Solving/Analysis
- Decision Making
- Flexibility
- Stress Management/Composure
Travel Requirements
Travel is not required for this position.
Work Hours
Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.
Certification Requirements
Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes
Gaming License Required? Ability to secure and maintain NE Gaming License.
Other Certifications? ServSafe, TIPS Alcohol Awareness
Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws.
Physical Requirements Assessment
Rating Scale
0 – Not Applicable to This Position
1 – Normal: Conditions Similar to Everyday Life
2 – Above Average: Beyond Normal Levels
3 – Extreme: Extraordinary Levels
Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.
Work Environment
2 Accessibility of all worksites required for the position
1 Exposure to weather and temperature extremes
1 Exposure to darkness
2 Exposure to cramped spaces
2 Exposure to loud noises
1 Exposure to chemicals and fumes
1 Exposure to dust
1 Exposure to heights
2 Exposure to work safety hazards
1 Exposure to secondhand smoke
2 Amount of overtime/extended work hours required
Physical Effort
2 Physical mobility: movement from place to place on the job, considering distance and speed
2 Physical agility: ability to maneuver body while in place
2 Ability to lift up to 50 lbs.
2 Physical strength to handle routine kitchen materials and tools
2 Dexterity of hands and fingers
2 Dexterity of feet
2 Physical balance: ability to maintain balance and physical control
2 Coordination: including eye/hand, hand/foot, etc.
2 Endurance: prolonged physical activity with limited opportunity to rest
Mental Effort
2 Concentration/intensity: prolonged mental effort with limited opportunity for breaks
2 Memory, considering the amount and type of information
2 Complexity of decision making
2 Time pressure of decision making
2 Analytical thinking
2 Conceptual thinking
2 Ability to compute basic math calculations
Communication
1 Fluency in English
1 Fluency in another language preferred.
2 Verbal communication
2 Written communication
2 Non-verbal communication
Sensory Abilities
1 Ability to see
1 Ability to distinguish colors
1 Ability to hear
1 Ability to smell
1 Ability to taste
1 Sense of touch
