BASIC FUNCTION:  The Casino Manager is responsible for Casino Floor operations, including oversight of Casino Food & Beverage operations, during an assigned shift. The Casino Manager will assist the Director of Table Games in ensuring the casino is operating efficiently and effectively within the guidelines of company policies and procedures, Internal Control Standards and objectives.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

Must have High School Diploma or High School Equivalency Diploma (HSED).

Must be a minimum of 21 years of age.

Must be able to obtain and maintain a valid gaming license.

Must possess a valid employee alcohol permit.

Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues.

Work nights, weekends and holidays as required.

Employment is contingent upon a favorable outcome of a background investigation and drug screening.

Must possess excellent communication skills.

Must have the ability to write routine correspondence and to speak effectively to the public, employees and customers.

Must have the ability to effectively interact with customers and employees.

Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

Minimum of three to five years of casino management experience and at least one year of supervisory experience.

Successful candidate must be an experienced, results oriented, and hands on professional.

Must demonstrate leadership, fairness, and sensibility to the customers and employees.

Must possess ability to instill a sense of pride and personal responsibility in subordinate employees.

Must possess an understanding of legal ramifications and implications of various employee and customer actions.

Previous customer service experience preferred.

ESSENTIAL FUNCTIONS: 

Works in conjunction with other Managers in the supervision of personnel and the efficient operation of the facilities during an assigned shift. Monitors employee personnel activities and takes appropriate actions in support of efficient operations.

Performs payroll duties including the submission of timecards/sheets in a timely manner and assists in maintaining accurate and up-to-date attendance records and personnel files.                            

Maintains a high standard of guest service within the Casino and actively promotes positive customer and employee relations by actively walking the Casino floor and ensuring that excellent customer service is continually provided.

Monitors controls designed to assure full compliance with state and federal regulatory requirements.

Assists in monitoring the payouts on the tables and/or machines, to ensure that proper amounts are being paid to customers.

Ensures that organizational and regulatory policies and procedures are understood and adhered to.

Handles customer and employee disputes that may arise and settles disputes in a manner that expresses excellent customer service as well as ensuring that the best interest of the operation is considered at all times.

Implements the emergency action plans of the operation.

Responsible for controlling labor cost for the operation by adjusting daily work force based on customer volume through the cooperation and assistance of all department managers.

Assists the Security Department in warning or ejecting persons from the Casino who are causing a disturbance and may call IGC authorities for assistance.

Acts as signatory on jackpots as outlined by Internal Control Manual.

Ensures that the casino facility presents a professional and clean environment for both employees and guests.

Utilizes effective communication tools to ensure that consistent, accurate and timely information is provided through all shifts.

Assists with the execution of marketing promotions and activities in support of guest service.

Recommends appropriate changes to policies, procedures and special event activities.

Provides exceptional customer service to all patrons and communicates in a pleasant, friendly, and professional manner at all times. Maintains a professional work environment with supervisors and staff.

Meets the attendance guidelines of the job and adheres to regulatory, departmental and company policies.

Attends all necessary training meetings.

Assists in other projects, as directed.

• Monitors any and all unusual activity between operators and patrons for possible collusion.
• Evaluates employee performance and provides feedback.
• Communicates regularly with employees and keeps them informed of all casino events and activities.
• Must be able to work well with Co-Workers/Supervisors/Managers.
• Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed; hours are determined by 24-hour schedule.
• Performs other duties as reasonably requested by Management.